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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Good experience. We like our shorts that were ordered, but shipping costs are too high
Came in a timely manner and was just what i ordered!
I liked what I ordered, it was what I was looking for.
The order was fast, affordable, and the sweatshirts look amazing.
Love my item. Exactly what I ordered and fits perfect
My shirt was right on time for the 1st game of the season.
Great selection, easy check out and fast shipping. Will order again for sure!
2 of the shirts i bought were much smaller than the size chart indicated. I reached out to customer service and got no response!
I like the shirt but it ran so small I don't even think I'm going to wear it. Im far from big, too. Guess it's my own fault. I had ordered stuff from you a while ago &! Had the same problem.
Like ALL the options available to customize my sons sweatshirt. He got LOTS of compliments at school. The quality of the stitching and sweatshirt itself are very nice. And reasonably priced for the product.
One shirt had marks from a dirty press machine, but everything else was fine
I bought that shirt for my 93 year old father who was in the class of 1947 at Anaheim high school where he played baseball and football. He loved it. Great shirt, great fit. Fast service, couldn't be happier.
The shirt was exactly what I wanted, fit well andTurned out great and plus it was a quick delivery.
Love the Jersey. Shipping was quick. Order was exactly what I ordered.
The Shirt was great
Staff were prompt to attend to my query.
Will purchase again
Jeny from Singapore
Timeliness and quality were impeccable. Looking forward to purchasing more items from the website.
I have always had a wonderful experience with Prep Sportswear
Had a great experience on the website. Description of the fabrics and sizing (what the heck is "junior fit"?) could have been a bit better.
Our shirts turned out well. It would be nice if there was a little more communication after the order as to the timeline expectation of production, but I ordered too close to the event date for which I needed them.
Great stuff and good price
Fast shipping
Happy with product
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

