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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Product was good, reasonably priced & delivered timely
My order was delivered quickly and was very well made!
There was a lot of selection and it was easy to design the style we wanted
The production is of great quality and fast service
Great thank you easy to order good variety of items
The shirt is about 2 sizes too small. I checked the sizing chart before ordering and it was very vague, only giving busy measurements. The arms were right and same with waist and hips! I just spent $ 25 for nothing!
Nice fit, comfortable. Lots of nice designs and style to choose from.
Excellent quality! Great communication! My son loves his unique sweatshirt!
Quick shipping and so easy to order! The sweatshirt turned out great for the price as well!
It was easy to order and we had quick delivery each time we have ordered!
Very fast delivery. Easy ordering experience and the products looked great.
I ordered 2 tee shirts as I have done in the past. Honestly I am not happy with the quality of the shirt simply because the material is too thin, it is a cheap shirt to put it bluntly, poor quality. Thanks..
Easy to use, fast delivery. Great quality shirts and sweatshirts! A little bit pricey, but the quality is great!
Easy, delivery was prompt, quality is good. Price was reasonable
Meh - back to school shopping is always a struggle
Great selection. Easy ordering and prompt delivery.
I've order from here twice for family Trunk parties. No hassles and deliveries came on time.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

