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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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To many L/XL hats are sold out. Not enough choice on the flex fit.
Team ordered custom sweatshirts. Easy ordering. Pleased with product!
Easy to navigate the website. Hoodie is made of quality fabric and size is spot on.
Love that I can customize.
However size was a disappointment.
The t-shirts were very small and not true to size.
I love all your products. This is the third time I've purchased some thing from your website.
When I ordered a custom jersey, it was reported that it would take 7 to 10 business days with a 3 day shipping. It's been just under a month with zero communication. The live chat is turned off and they do not return emails. There is no telephone number, leaving you unable to communicate. They give you 2 hours to cancel your order, but don't actually fill your order in the promised time line. I'm still waiting. I'm beyond pissed.at this point it feels like a scam.
Experience was great. Website was easy to navigate and selections were great
It took me a few minutes to figure out that I could put several different designs on each hat option.
I've tried to place this order like 15 times and was finally able. I wanted it to arrive with my first purchase and now it's a week behind. I also contacted customer service and never heard back.
Very easy to find my school and a great variety of options. Fun store.
Disappointed to see shipping cost. Also, delivery took a very long time.
Need to improve mobile site. Could not easily view all the design options.
I received my order in a timely manner everything I ordered was in perfect condition so I am very Thankful
My experience was stellar! Had a package lost, and they helped me out!
Shirts look great! The hat is way too big and is even adjustable
Found them online looking for spirit wear for my colleges and Simple easy to use site and on time shipping.
Great customer service! Have ordered multiple items and love everything!
Have now ordered 3 high school t-shirts to support my son during his senior year of high school. Shirts are great!
Sweatshirt much thinner than appeared, looks like printing will peel off in a few washings
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members