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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Very quick on delivery and an easy site to shop at
Great products love the materials and style will buy again
Very good selection of colors, good price, fast service, very comfortable
Could not have been easier. Quality is very good, considering buying more
Lots of different styles to choose from. Very easy to order and Fast delivery.
Great experience and site was easy to navigate. Hopeful that the product will be equally as good.
Very easy to shop at Prep Sportswear. Thank you very much.
My 94 yo mother ordered 2 sweatshirts with just a town on it...when they came they looked cheap and lettering very small. I tried to talk to someone told they have no phone. I wanted to see if could add more like High School and year or exchange since just town absolutely uncooperative. How do you know if you have issue within 2 hours also since I thought no year or name personalization they might work with her but refused
EVERYTHING WAS QUICK AND EASY and as expected. I love it was personalized and it will be a great Christmas gift.
Great place to buy quality products that can be personalized
Sad that there weren't more size choices for women's polos
Easy to manage website. Only wish that they were better about emailing to confirm orders
Had size I was looking for.it was exactly what I was looking for.
I wish the delivery weren't so expensive, I would instead pick it up myself then pay $14.00
Super easy shopping. Found what I was looking for. Average shipping time.
Easy to shop thru merch. Great product and timely delivery. Have recommended to friends. They love it too
Pleasant, very easy to navigate the site! Nice gear too!
Second time ordering from here, good stuff well made too.
Easy to order! I am not crazy about the shiny plastic logo on the shirt but my husband wears it and it doesn't seem to bother him.
Would love more options outside of clothing. Cups, blankets, and etc
Your offer of 25 percent off doesn't apply after I gave you my e mail
Also, it would be nice if you offered kids sizes
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

