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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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The shipping took a few weeks longer than advertised. I needed it for an event and received it over a month later
Excellent quality, excellent fit. A lot of variety.
Website easy to navigate; tons of options; fast shipment and good pricing
Items were a bit costly once shipping was included. That will keep me from purchasing again.
Seemed good, sweatshirt quality is great, the long sleeve tshirts fade really fast after a few washings.
My order came just as I was leaving to catch my flight for the game!
Our experience was good. Product was received as ordered
Great service and really nice product.great choices
Loved the product and timing of getting product was reasonable.
First of all I thought I was paying Canadian dollars like it indicated when I did the final payment but when I went to check out my credit card it was in US dollars. Second I ordered XL and it fitted like a L not happy at all. I was to late to cancel when I noticed the charge.
Purchase arrived in perfect shape. Like it very much
It was fine I am now just typing to get the minimum 50 characters
The sweatshirt took a little little longer than I had anticipated, which was fine when we received the product. The sweatshirt quality was not what I would expect for the price.
Customer service was slow to respond. It took over a month to receive my product
I called asking for a status of my order and the gentleman hung up on me, twice! It was obvious there was an issue with the orders and they couldn't deal with all the calls. I will not be purchasing anything from this company again.
I ordered a 2X because I like a large roomy sweatshirt. The 2X is not true to size. It's more like
A size 16 which is my usual size.
Items ran very small compared to description but I could not return them.
Thought I would get 25% more off if I sighed up but I didn't see it reflected on the total
Long wait time for shipment. No updates while waiting. Shirt does not fit as expected.
The ordering was easy enough. It took much longer to recieve the shirt than I had expected and the shirt was not sized properly. It was too small. So, my sister got a new shirt out of the deal, I got nothing.
It felt like shipping took a long time, and one item was subpar. The sticker on the shirt is pinched up, like it wasn't applied flat.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members