On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was fine. Product is excellent; material, craftsmanship. Hope my grandson agrees at Christmas.
The shipping time was way beyond what was quoted. I started to think it was a scam site. I tried contacting several times and I believe the only reason they responded was because I said I was going to challenge the charge with my credit card.
Just took longer than expected. But really do like the sweatshirts I created!
Great product. Fits true to size. Bought sweatshirts for myself and kids.
I found exactly what I wanted. The gift will be loved.
Easy to order what I wanted and it arrived in a good timeframe. The shirt fit perfectly and I could not be happier!
Easy to order, took a little longer than ordering a reg sweatshirt because its custom. But still got in a reasonable time frame. Had no issues so can't comment any anything other than than items was of good quality and easy process
Shipping takes an unbelievable amount of time. Prices are very high and based on what you get it is way too expensive. Sizing is also completely off.
Awesome and easy! My order came in good time and everything looks great.
I wasn't aware of the long lead time for orders, but when I inquired via the website and explained I need it the product by a certain date, it arrived on time. I never heard back from the website inquiry, but I got it on time.
It took a while for the order to be completed. Once in the mail it took no time at all to receive it.
Thanks for having choices! That said quality is not great and one shirt is red not maroon but will keep to use or donate
Thanks for having choices! They USED to be BULLDOGS, now they're Aces? LOL
It took several weeks for the order to get delivered. No one contacted me. I needed to contact them and ask where my order was.
I order shirt to represent school where I work. Didn't get the product in three weeks. No communication or update.
Not sure if I willing to try again
Item was received. One item took longer than expected but it is of good quality
Great experience and wonderful product. Very Easy to navigate site.
Site was easy to navigate, product was in stock and shipped as custom ordered - fit was spot on. My child loves the hoodie!
Quick and efficient but a bit pricey for a sweatshirt
It took a month to receive and the material is weird, not stretchy like a sweatshirt normally is and it is shiny.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members