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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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Great quality--my daughter loves how soft the sweatshirt it!
I was frustrated because there was no way to contact you. I noticed that I thought I had ordered a Midwestern state university shirt but it came out as a Midwestern shirt. I emailed with no response and then got a shirt I will never use.
Shipping and delivery time delayed. Product was perfect.
It took a very long time to ship and when I received it I was unhappy
Very bad quality material. It already has so many pilling on it. I often purchase hoodies, but I have never seen such a low and cheap quality fabric before. I regret that I wasted $54 on this hoodie.
Easy to order, was relatively quick to receive. Happy with quality.
It seemed to take a long time...over a month and there was a total inability to contact the company.
Products ordered were as stated and represented on the site. Shipping time was reasonable for customized clothing, I believe it was 2-3 weeks.
So impressed that they even had these shirts available from an elementary school that closed about 20 years ago.
The colors don't show up very well on the T-shirt. It took very long to
Receive my item
The hat I ordered got here late. I couldn't wear it to a special football game which was the sole reason I ordered the hat. Deeply disappointed.
It is a very nice, well made top! Print is excellent!
Quality of product is good. Shipping and delivery info is non existent.
It's nice to have custom apparel. But it took much longer than stated and the quality of the screening was not great. Colors are a little muted, rather than saturated or bold.
It took longer than expected to receive the product but otherwise was fine
Great product, good quality. A little slow on the prep/delivery for my taste but I hold vendors to a higher standard.
It was very easy to order and it received the correct product
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Quick shipping and order was exactly as I had planned.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members