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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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The stuff i received was great, but there's no costumer service. The order took a month to ship and deliver. I didn't know I was receiving the package until it was at my door step.
Order placed and then it was shown in prep status for like 3+ weeks before it finally shipped. Once it arrived, the quality of the shirt was extremely poor. Strings hanging all over it and the material was cheap. Definitely not worth all the money spent.
Everything was great, was delivered in a reasonable time frame, high quality product.
I had an incorrect order but using patience it was corrected, thank you
I was very pleased with my sweatshirt purchase! The quality and overall appearance were very impressive.
Great, the prep/delivery process was just very slow. But perhaps it's just the time of year.
Very slow in delivery. Communication is near impossible. Prices are good, but you run the risk of not receiving orders in a timely manner.
Quality of the shirts were not good. The prices vs what we received was not worth it!
Probably will only wear once.
I'm sure after washing they will not be wearable.
Very easy to customize. Great selection. Sizes run very small.
It was a little frustrating to not be able to talk to someone when I needed to change my order but even though I wasn't able to talk to someone and used the email process and I didn't get a response right away they made it right in the end without me even calling or emailing them my problem or issue.
The sweatshirts are not true to size. Unfortunately, the sweatshirt Material is SO THIN. We will not be ordering with you again.
Good, everything was wonderful. Exactly as I expected
All the items I ordered were done well. We enjoyed them and received many complements.
Weird cut on the neck opening and hood. Hood pulls back on neck opening and is constantly riding backwards, I stopped wearing it.
Fast shipping and we're happy overall with purchase.
No response from customer service when I asked where my order was weeks after the order had been placed. Finally when I let them know that my bank was cancelling payment due to non-response, they contacted me and let me know my order was on the way. If you aren't in a rush and have no expectations regarding customer service, the order will eventually get placed, but I'm not used to no contact from customer service and weeks of looking at your order with it saying "In Production" with no update on when or if it will be placed.
Good quality fabric, quick delivery. It is what I ordered
Easy ordering but very slow manufacturing and delivery
The sweater is nice however the price is way to high
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members