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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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One of the sweatshirts had glue all over the entire thing. I emailed and sent in a picture but have not gotten a response
Great. Took a while to ship but quality is awesome!
Had to pay a lot of duty at the door as a surprise
I ordered a sweatshirt in a 4xl fits like a 3xl. I'm disappointed, but hopefully I can wear it next year
It was fine placed order and received in a timely manner Thank you
Took way too long to receive my item. And when asked was kind of brushed off.
Took way too long to receive my item. And when asked was kind of brushed off.
Ordered online. Items arrived in excellent condition. The printing was excellent.
The recent shirt had some loose strings hanging from the cuffs, had to cut them off. But overall good
The experience was ok the product is a different story. The logo was ironed on with a burn mark on the sweatshirt. Looks very cheap
I used website. It was easy - straightforward and I found what I was looking for amongst the myriad options.
The shirt runs extremely small. It is a gift and it will barely fit my grandchild. I think your size chart needs updated.
Easy, bought as a gift and she loved it. Well done, thank you!
Didn't like not having any idea on turn around time to receive order and no response from customer service until after the order shipped. Would have liked to have that information when placing the order. The items are nice and of good quality but due to the lack of customer service, I will order locally next time
It took a month to get my order. When I contacted you for a status I was told you were too busy to respond. I contacted the University of South Dakota and complained about your lack of service. Also, the shirt was too small when I ordered a size up.
The sweatshirts look great! People at my husband's school have asked him where he got his sweatshirt and he referred them to this site.
When an order is placed you should receive an email with an expected date of delivery. There is no follow up even when you contact someone
Delivery took too long. No way to contact customer service support.
The shirt arrived on time and looks awesome. Thank you
Janet
The long sleeve T has a red dot underneath the Vol State sign, And the three collared short sleeve shirts that are white are so see-through that you can see that embroidery patch Through the white shirts, poor quality
The main issue was it took a long time to get the order from when it was placed Otherwise we were happy with the order
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members