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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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My order came on time and we'll before Christmas. Which is perfect so I can wrap and hit the present from my dad!
Look great, high prices for the quality received.
Nice selection of designs.
Awesome designs and different merchandise than what's available in store. Will definitely be shopping again
It was great but took awhile but at least ordered in plenty of time
Maybe some more different options for products but overall my experience was pretty good
Everything was fine and I love the color and monogram
Should have sent tracking information and a receipt with the order would have been nice. I got lucky finding a text my son sent with the website otherwise after I ordered I had no contact information.
What set ur company apart was the quality of ur shirts. Also they were true to size. Keep those things up. The quality of shirts is not the same unless u order Russell.
Super fast shipping and sweatshirt are amazing. People keep asking me where I got them.
Easy to navigate site. I like how you can choose your images/words for shirts and the price is good
The shirts and printing was of high quality. Prompt delivery!
Took longer than I expected but love the sweatshirt! Great quality
Excellent! I will order from you guys in near future
I preferred several shirts with different styles. All but one came quickly. We had to wait a while on the last item but we love them all. Great color, sizing, style, etc
Too slow in issuing material purchased. I received the Tshirt a month after order was placed and could not use it for my daughter's tournament.
Product is great. Excellent condition upon arrival and fast shipping!
Quick delivery! It is a Christmas gift so hopefully it fits my daughter!
Product is great, came on time, which was great. It was exactly what I expected.
Turned out great! Perfect gift for my nephews for Xmas.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

