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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Great fit, very warm and love the style. Colors are bright and vibrant
Prep Sportswear responded to my inquiries timely. The product was quality.
Pricey, but good! Product quality is excellent. I have always enjoyed doing business with the company.
The sizing of the pants were too big; suggest you do better at communicating the sizing
Sizes run small one shirt barely fits. I should have returned it but my son wore it already
I am disappointed with the sweatshirt. It is much lighter than I hoped. I wanted a cotton garment and this is polyester.
The shirt turned out better than I expected. Personalization was perfect. Ordering easy and delivery prompt. Everything great!
Product is good but the prices are high. I would buy more if the prices were a little better.
Sweatshirt arrived promptly And was exactly what I was expecting.
Took several weeks to ship. Wasn't expecting it to take that long missed out on wearing it the final school games.
Great experience. Nice and fast delivery. Everything was as ordered.
Great experience ordering and my order arrived in a timely manner
Good, it was very easy to use the website, and the other arrived on time.
Easy site to use, wish there was more options for customization within the chosen schools site but great products and reliable shipping.
Easy to order. Designs looked exactly as pictured.
Shopping was easy, a lot to choose from, fast delivery!
It took over a month to receive my order. When I emailed for updates, I wasn't contacted until shipping date.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

