Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very good experience ordered 3 hoodies and 4 sweatshirts and received the correct sizes and colors and with prompt delivery was pleasantly surprised
It was easy. Now I hope they fit when they come. They arrived and fit fine.
Very user-friendly. Received merchandise very quickly!
Love my shirt options. Second purchase in last month. Wish you had PayPal
It was a great experience thank you for the great merchandise
I liked how I was able to select the shirt design.
It was easy to pick out the sportswear that we needed.
Don't understand about discounts...
Simple shopping. I got on your website with ease and got what I wanted.
Easy ordering, and lots of options to choose from.
Site was easy to navigate and the payment process was easy as well.
Nice easy and quick. Item came to me so much sooner than I thought it would. And looked great!
The site is very easy to use and has a large selection for just about any school that might exist. I will order again. I think I might order for my high school.
Great product. Always delivered as ordered! Materials used are of high quality. Every time my son needs somethung to show his school spirit, I order from Prep Sportswear.
Quick and easy. Shipping is expensive though. Nice T-shirt's though
Easy to navigate the site and find what I needed. Customer service was responsive to my questions. Shirts were what we ordered and true to size.
Thank You. Great Shopping Experience. Got what I ordered.
This experience was quick and easy! I was impressed with the quality and variety of sportswear gear.
Fits me comfortably and I really like how it turned out.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

