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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Good merchandise like the variety of products available to customers. And the ability to customize items.
Great products so far and fast turn around, fit is great and very soft lining in the hoodies. They hold together well and the logo doesn't fade.
Spent $35 + $12 shipping for a hoodie that is too small. This is my first time using this site and I'm disappointed because they do not clarify that all sales are final through the whole order process. Most companies - highlight this when purchasing so customers know. I shouldn't have to dig through FAQ's to find this info. Now I'm stuck with an over priced hoodie that is much smaller thank size chart indicated. I will NEVER use nor recommend thus company to anyone. Be more transparent with your policy.
Great options. Shipping was a little long but overall satisfied with the items that we received.
Nice selection of designs and product. I've never been able to buy anything for my school support. Thank you!
It's very hard to find school apparel these days. Love this place and what it offers.
I had no major issues with the shopping or ordering.
Easy to order, great choices and quality was nice. I also received my package quickly with fast turnaround and delivery.
Shipping cost is ridiculous in this day and age for a sweatshirt. But no one else is selling for that high school.
I've been very satisfied so far. I hope buying other novelties to you in the future. Thank you. So long.
Was able to find what I needed for a young man who was accepted to college.
Easy. Love how you can choose different designs. Turn around time is fast. Will order more in future. Great quality.
Great online experience, free delivery and delivered 2 days early!
The merchandise was what I wanted and arrived on time.
So far so good. I think you should ask again after I have received the hoodie. Received the hoodie and it is constricted of a lighter material, which I am liking. Awesome!
It do run small. I read that so I ordered the 2X and it does fit like a large. I am very satisfied with it.
Very nice. Loved the merchandise. A good way to show school and community spirit,
Quick and easy! The quality of these products in excellent. I have ordered from them twice now and am planning future purchases.
So far so good no problem at all I'm happy with the product…………..
Great shopping experience! Fast shipping and great customer service overall.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

