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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Received exactly what I ordered in a timely fashion for a custom made piece of clothing.
Everything came as expected, shipping was slower than what I was told, but I ordered around the holidays and that can happen. I was pleased with my items.
The sweatshirt ran very small, very short. My first order was a Christmas present and reordered on Christmas Day when it didn't fit and there are no returns.
Amazing experiences, from the time I ordered until the time I received my orders.
Easy to work with, product was as said. Nice looking and fit perfect.
Great quality shirts and logo came out perfect. I liked the variety of the different logo designs available.
High quality materials and shipped in a timely manner. Nice item!
Good quality, lots of choices, timely delivery. I will buy here again.
It was a little disconcerting at first when the sizes of the first shipment were so small the recipients of the gifts could not wear them. But you replaced them without question and the shirts are now proudly being worn. Thank you very much for making the experience a positive one.
The type of fabric was not what I expected.
My shirt had sleeves to short I like longer sleeves.
My husband shirt was made with a slick fabric
He expected his shirt to be like teeshirt material.
Fast ordering and delivery. The tee shirts and sweatshirts were exactly as advertised. I will order again from this company.
I got my package sooner than expected. Quick customer service response when I had a question
They have a fast turnaround on both product creation and delivery.
Very quality product, love the stitching and material of the sweatshirt
Got no shipping updates until it just arrived one day
It was wonderful! My sweatshirt was delivered fast and safe, as well as just what I order and more. 5/5 stars!
Quick and easy. Had no trouble finding a design I liked best
Shopping on this site was easy to do and I was able to find what I needed.
Shopping on this site was easy to do.
Took a little while to receive but it was worth the wait
Easy to follow sizing guide, the variety of logos and colors, easy check out, and fast delivery make this a site that I will definitely use again.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

