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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Great. I liked being able to customize shirts to the preference for each member of my family
It's great product are so good material and perfect size we love it
Website is user friendly- shopping was a little slower than i had hoped but not at all unreasonable! I wish there were more font / color combinations
Quick and fast delivery. Will be ordering really soon for mother's day.
Fantastic quality and service! Shirts were perfect, fast shipping and affordable!
Great product. Came in time. I'm very satisfied and got a chance to wear my items in time for my birthday.
I was not very satisfied with the quality of the material and sizing seems smaller than normal.
Efficient and seamless ordering. Items received without any issues.
My son loves the items! The quality is nice and I'm definitely happy with my purchase.
Easy to order—good quality products; highly recommend!
Easy ordering, fast delivery, product was as promised!
Great selection! Great turnaround! Great quality! We ordered our sweatshirts and shirt on Sunday, and received them by Thursday. Three days earlier than what was anticipated, and we love our merchandise!
The new college shirts look great, but the woman's sizes run a bit small.
I love the shirt that I ordered! It came in a few days after ordering, the quality is excellent, the fit is perfect!
We have been using PS for years and on different teams.
Very pleased with my shopping experience. Service was quick and i am very pleased with the two T-shirts that I ordered.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

