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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Delivery was quick and the hoodie looks great. It was a gift for a new student and I was very proud of it.
LOVE my purchases! Can't wait to order more in the future!
Everything was great. No issues. Ordered 3 tshirts and 2 hats.Thank you.
Was great finding an Ontario Canada school! This was a grade 8 grad purchase of a hoodie for her new high school!
This is a great company! I am happy for this opportunity to rate them. The merchandise arrived really quickly and was exactly what I ordered. I bought it as a gift and it was well received!
Quite the lag time between order and delivery.
Sizes seem to run on the small side. My wife usually orders S to M. We ordered L and hope it won't shrink.
Concerned about how long the iron graphics will hold up after repeated washing.
No way to contact an actual human being with questions or concerns.
Fantastic! Fantastic! Fantastic! Fantastic! Fantastic! Fantastic! Fantastic! Fantastic! Fantastic! Fantastic!
Very easy to order and everything arrived great. I washed the shirt once and shows a lot of wear just from one wash, so maybe the quality of shirt isn't the best, but overall a great product
Easy to use and great Service Delivery was fast and packaged was real good
Lots of great choices! Took a long time to get though (3 weeks) so keep that in mind when ordering
Just love the products. Always quick turn around and easy ordering on website
It was easy and fast. The best part was that i came super fast to my house
Went smoothly no problems but i really hate it when i am forced to give it a longer response
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

