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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Overall it was a good experience. Wish the delivery time was faster.
Very pleased with the quality and prompt shipping of order, well within your stated schedules.
Great experience throughout the process. Loved the variety of logos.
The shirt was of good quality, and it was delivered as expected.
Quick and easy. I love the turnaround time with Prep Sportswear.
Product came exactly as described and great quality. Also, there are many options/styles to choose from and it's so nice being able to find the "right fit" for each personality.
Order was received in good time and condition, but prior to shipment arrival we received a spam text from the "postal service" noting that we needed to upload credit card information to then further verify the supposedly incorrect address. We knew that the address was correct and wonder how the spammers were able to contact us regarding this shipment.
The package came really quick. And the tracking kept up to date on my order
Should offer free shipping over certain amount spent.
Great selection and love the shirts. I'll buy more soon!
I purchased a XXL FSU Hawaiian shirt that is of great quality. It fits true to size. The material is comfortable and my husband loved it for his Father's Day gift
Shopping was easy, shipping costs were a little ridiculous and the quality leaves something to be desired. Multiple shirts have a huge (oil looking stain) that is clearly where the print was placed on. Shirts also ran really small. Disappointed and probably wouldn't order again. The kids stuff was nice.
Quick, fast, and perfect as ordered. One happy kid for soccer training.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

