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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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I received exactly what was ordered and shipping was very quick!
Easy to review and order online. Faster delivery than I expected, too!
It was a good shopping experience. The clothing came very quickly and loked just like I thought it would.
One of the shirts I ordered was printed in the wrong color
The t-shirts were easy to order and the delivery was quick.
Easy to order and fast delivery however one of the shirts had a hole in it.
Ok so far i ordered so so good great job, received order
Good quality. Received order in a short amount of tome
My email was in reference to a replacement for one of my original items that I ordered. The new order number is *******. It is a red t-shirt, size XL. Thank you for looking into this new order.
Site is good, now depends on receipt of order. Order was received when shipping indicated it was in transit.
Very easy to use.we are happy with our purchase! Thank you
The product was just as advertised and shipped really fast!
Sweatshirts I ordered are perfect, size was true to size and super comfy
Shipping could've been faster as I waited almost a month for it to ship out. Love the outcome though.
I loved that I could get something with my school name/colors. The prices were reasonable, there were lots of options and the items arrived quickly and were just what I was hoping. I will definitely order again.
It was very good, it has a nice website that's easy to use
It was great. Website easy to use. Lots of different selections to choose from.
Very fast service, and excellent product! I love the hat!
I loved the sweat shirt and very happy it arrived in time
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

