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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Good selection of merchandise and easy to order in-line
Great deals. User friendly shopping and custom shirts. Delivery was good and arrived in time for my son's football game. Thank you
I recommend Prep Sportswear, and it has great service.
The ordering and customizing the logo was very easy. There were many options. The shirt we ordered was not very stretchy at all so it fits a little snug. We will probably hand wash.
Just Great. Fast and easy! Will recommend to friends and family.
Website is easy to use and variety of options. Like how sport teams are available
The items were all smaller then expected and one of the shirts was a different shade then the picture shown.
$#*! you and your 50 characters. Middle finger finger finger finger finger.
Easy to use website with lots of designs to choose from.
Experience was easy and quick. I love my products.
Ease of shopping and items turned out just as pictured
Good product, good communication and updates, timely delivery
Quality is great. Sizing is off. Large fits more like a medium.
My shopping experience was good. The discount made it great.
Good selection and prices. My order was well packed and came in a timely manner.
So glad it was easy to find the team shirts I was looking for.
The service was fast but two of the shirts that I I ordered were damage and designed with poor quality. I'll need to return and get credit as the screen print quality was not good.
The quality of the shirts I ordered just wasn't what I was expecting. To be specific, it wasn't the shirts themselves, but the imprinting. One of the shirts is permanently creased and discolored from heat transfer - something they should have noticed before packing the order. After washing the shirt the first time, the lettering started peeling. It's just not worth the money I paid for the shirts.
Everything went as smooth as it should be no hiccups…
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

