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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Easy ordering process and did not take long to receive the product
Great quality shirt. Fits good and looks amazing. Process was simple and order arrived fast
Sizes fit smaller than described so my items fit smaller and I did not like it
I ordered three shirts. All three shirts were great quality and fit nicely. I will be ordering again from Prep Sportswear. I would recommend these products to others customers.
My experience in making this purchase was very good
Lots of options and products. Easy to order. Came in about two weeks.
Fast shipment, product quality was great. Will use again
Easy to order and I received it in a timely manner.
Love the product—just as expected. Your website tracking and order update was not working, thus, a bit frustrating as couldn't follow the process.
Love the shirt. Took awhile to receive it, especially after paying so much for shipping but, it's here.
Did not get my 30% discount. Deceptive enticement to join then discount evaporates
It was easy to customise and everything worked out as expected. I would just like a estimate of how long it will take next time
The football sweatshirt I ordered had the word baseball on the white strip.
Can this be replaced?
Easy to order when I went to your website. I will be ordering in the future.
Didn't not find out until after the purchase this website was not affiliated with the school
I ordered a size large for my 14 year old grandaughter thinking it would be nice and loose. Turns out it was too small and now I'm not sure how to order one that fits. X large, xx large. Need to have a size chart.
Excellent quality of merchandise. Would definitely order again.
The order went to the wrong address. This could have been my fault. The address was wrong on the order..
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

