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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Great shirt. I sized up and glad I did as it runs sm.
Sufficient info to place the order, quick service & sent me what I ordered
Merchandise was as ordered and received in a timely manner
Great no problem good quality items will order again.
Quick and easy and good quality material would recommend
The shopping was fine, but one of the items was vinyl transfer and not sewn as shown on the website.
One of the shirts is red instead of orange that we ordered.
Seems like it was pretty cut and dry with ordering and delivering
Ordering was simple and fast. I would buy from here again
Prompt delivery and good quality! Very satisfied with Prep sportswear and their logo apparel.
Ordered shirts. Shirts arrived. Happy with service.
Ease of ordering, and got what I ordered.Would order again.
Excellent customer service! Ordering was easy, prompt delivery, clothing as expected.
What I ordered turned out great. Communication about my order and tracking were not good.
Smooth easy with PS they always do a great Job :) everything looks totally like the order that i placed
Liked how I was able to choose design and colors myself.
Great, thank you, it came out better than I expected
Nice quality. Many options to choose from. Very satisfied with my purchase.
Nice quality shirts. I would have given 5 stars if I would have received sooner. Took 3 weeks to receive order.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

