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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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The item was exactly what I was looking for and it was delivered quickly. Thank you for your quick response.
Late on delivery. More info needed when ordered. Thank you, but I thought it would be faster
The T-shirt didn't fit. I lost out $31.00. I ordered one size larger but it still didn't fit.
Everything went well with the order and we are every satisfied with the shirts.
Shirt sizes fit smaller than expected, fabric quality is poor. But logos were accurate and as advertised on website.
Clothes were good quality and looked just like the website examples.
It took some time to figure out what we wanted. I was a bit surprised by the shipping costs, but happy with the products.
Received item in a timely manner and it was good quality
Overall a good experience although it would be good if the website included an estimated lead time for orders.
Love all my merchandise I bought. Will buy more in the future. Thank you!
Your service is excellent, but I really don't like the product! I don't care for the thin material, & it isn't soft!
I was disappointed to receive this shirt, & I don't think I'll wear it! It's, also, hard to get the zipper started! So sorry about this, but I regret that I purchased this shirt! I wish I could give you a very good report!
Great experience, quality shirts & timely delivery! Thank you!
Easy to use site, love my items, they were perfect!
This is a revision from my first comment, which was two stars. It would be great to know the expected arrival date, but the shipping was super fast, and I appreciate that so I changed my writing to four stars.
No information is provided on how long we should expect to receive the item nor is there an option for shipping which is very expensive.
No information is provided on how long we should expect to receive the item nor is there an option for shipping which is very expensive.
First time ordering. Easy to order. Arrived on time.
I received what i ordered but it seemed like it took a long time before it was shipped.
Good site with many options. Prefer more synthetic choices and higher quality. Seemed a lot of tshirts in cotton with different logs that were different by a tiny bit onlly
I was concerned after there was no update for longer than the website indicates to expect the shipment, 10 days. When I tried to find contact info to check on the status, there was no way to contact the company. The "chat" is just a revolving loop, the email is not functional and there is not a phone number available. We ended up just waiting and crossing our fingers that we hadn't placed an order with an illegitimate company. We did end up receiving the order, and it is nice quality product. Just not great customer contact.
Good products. Delivery time was good. Overall satisfied
Everything was as expected and arrived early.
Thanks
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members