Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy order! Easy delivery! Easy transaction with funds!
Only one glitch...The jersey black is not black, more purplish black. The black is a bit off but it will work.
I didn't realize it was embroidered so I was even more impressed when I put it on! Well made and gorgeous
Excellent selection, fits well- my husband's shirt is a slightly tilted to the left but otherwise, everything came out great.
My order was not in time period advertised. It showed up suddenly after I contacted customer support. The shirt is very poor quality; the neck and sleeve attachment to the body is not smooth. Looks like an unskilled person assembled. I ordered an adult woman XL. I will be lucky if my 10 year old granddaughter can wear it.
I do not recommend.
It is a great shirt but on a gray shirt white lettering is not ideal. You can't even read what it says. I guess that's partly on me because it did show a preview(changed color last minute) but that being an option is kinda silly.
SO excited to have our school shirts! Great quality.
Sizes were spot on so I would order a size up next time. Shipping took a little longer than expected.
Shipping address said my address was wrong but it was not so I'm not sure why. It finds delivered the next day
Great selection on styles and easy ordering process
The color red is not a true red on the T-shirt. More of an red orange. The color of the shirt is not the school color. Bummer. However, the sweatshirt is a beautiful red. I wore it yesterday to a chilly football game.
Mostly a good experience for the product that I received
Easy to locate and choose merchandise, delivery as communicated
Good quality
Easy to navigate website
Product exactly as described
Good offering
Lots of choices with logos
Shirt is awesome, soft, comfortable, stretchy.
Perfect for senior night!
Placed the order Received the order at the time they said it would be delivered. Really like the merchandise
Went good. Very satisfied. Thank you... Shipping was a little pricey but overall it was good.
Order process time took way longer that site advised and got sweaters after the homecoming pep rally.
Want to have experience
Its good but one week delayed.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

