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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Ordering and delivery were faultless, However. I found sizes of sweatshirt to be skimpy and suggest ordering one size larger.
It was awesome service and I always get my deliveries on time
Everything was fine and easy to order. I had no issues. And it arrived quickly and in time.
Item met expectations and was delivered as promised within a few weeks.
The quality of the products is not great for the price.
The sweatshirt I ordered was made and delivered in a timely manner. The final product was great! Good quality and fantastic looking.
My purchase was exactly what I was expecting. Sizing is on point. Colors are brilliant. Thank you so much.
It was fast bring up what I was looking for. The price was very reasonable. I got it fast. Very happy!
Easy to order, good quality price, and good price.
Quick delivery and good quality, cute customization
Sweatshirt was good quality, shopping was easy and the design is exactly as shown.
Be careful when ordering, they advertise a discount if you agree to receive product notifications via text. Placed an order for two items that were listed on sale but did not receive the discount advertised after agreeing to the product notification via text. Was told the sale price was the discount and the discount was store wide but that was never mentioned prior.
Had great options, very nice quality clothing! Shipping was decently fast as well.
One sweatshirt looked great. The second one, the one that has Marietta High School Soccer on it, has a black splotch on one the second orange "T" in Marietta. It is noticeable, and this is a Christmas gift.
Good quality and brands. Nice selection of images.
No issues. Ordering was quick and easy. Delivery was also quick. Product is well made and the colors/designs were as indicated online. Color and design remain attractive post laundering as well.
Shopping was easy, selection was huge and shipping was very fast!
The adult sweatshirts I received are great quality and the sizing runs true to size. However, the youth sweatshirt I ordered seems a little snug and tight at the neck. My daughter is a medium in other sweatshirts and shirts so I was a little disappointed that this fit was smaller. The issue is I was unable to return it. This is the only downfall.
The size was not 100% accurate especially when you can't return the items.
Easy to order and it came within days. I was shocked at how quickly I got my purchase!
The ordering process was fine but I was disappointed in the fabric.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

