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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Package arrived a fee days before and everything is okay
I was very disappointed! I went to Oak Hill Academy and always wanted a sweatshirt from there. I ordered a XXL I received a XL thank you Jan Smith
Logo was exactly as I expected.
Shirt must have shrunk a little after washing as the logo hog a bit wrinkled after laundry.
Everything fit well and was delivered in a timely manner. Thank You
Everything was smooth and easy. This is a second sentence
Quickly delivered, quality work, very satisfied. Offered unique hard to find college apparel.
Great products and great delivery! I was impressed with how fast it came!
Super impressed with how easy your site is to navigate! Great and speedy checkout as well!
Love the pics on the site. Easy to see details. Easy to place an order. My order arrived very quickly. I am very pleased with the quality of the sweatshirts.
Easy to order but cost way more than expected, don't understand why a collage in Ontario has to pay more to have sports wear shipped from the states….plus an additional $24.00 at customs! Very unexpected.
Ordering process was easy, sizing was accurate, price was reasonable
The clothes arrived in good condition and my kids wear them all the time.
My order was received in a timely and fashionable manner.
It was a fast shipping and delivery! I got what I needed in time for the holidays
I was excited to find a shirt for my mother's alma mater. It's not a very well known school so finding spirit wear is difficult. My mom will love it!
I was expecting a high quality shirt and whit I received certainly was not worth the money I paid for it. I am disappointed as it was a Christmas Gift for my Best Friend.
Always great service! All the products show up on time and look great!
Great product; sweatshirt was super soft; lots to choose from. Will definitely be ordering more
Love this site, great prices and quality products thank you
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

