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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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The quality of the clothes was not what I had expected.
Ordering was easy, delivery was fast, there were lots of personalizable options, and the hoody turned out super cute
Great and awesome. Looks very professional and the colors are great. The material is great. It has nothing to envy to a NBA.com product.
Easy shopping experience! Website is easy to navigate! Quality products!
Satisfied with the personalized top and speed of delivery
The women shirts were quite expensive. Kind of shocked me if there was 30% off.
Site is user friendly, I have purchased from here before. 🤙🏼 Always easy to place an order.
Site is easy to navigate. Typed in the team I was looking for, and went through the selections. They have a great selection of options and it was easy. Stuff came in a timely manner
Made it easy! Thanks! Great choices to pick from. Good communication with customer.
Choose your size carefully. Unisex can be misleading.
Great experience. Amazing shirts and quick delivery
My order was satisfactory except for one item that was long-sleeved & of a nylon type material. Therefore I only gave 4 stars.
Easy to check out. Very good quality clothing. Exactly what I was looking for
Love the service. Quick and fast delivery. Merchandise was great qu. I'm very satisfied. Thank you
I love it! My co workers love the shirts I wear to work. So I shared your website, they all want to purchase some for themselves
Everything fits great. Shipping was fast. Have already ordered from y'all again. Thanks
Good quality, quick product completion and shipping
I love it and i will wear it every Friday and at a football game too.
My grandson loves his new sweatshirt. Beyond that, I have no other opinion.
Smooth, no problems *****************************************
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

