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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Easy to navigate website. Decent inventory choices. No shipping delays. Overall good experience. Will likely order in the future.
Excelente, muy buen servicio. La calidad de la pieza es muy buena. Estamos muy satisfechos y contentos con la compra.
Great prices and fast deliveries. Great quality product.
Good quality item, easy to order. Only thing I would change is return policy. Please create a return policy so that we can exchange for different sizes. Thanks!
Was not expecting duty on my shipment. Cost me an extra $25! Won't be doing this again
Super easy to use and was able to customize all the products I used!
The item was as described. Shipping was fast. A great transaction.
My order arrived and everything was just the way i wanted it. The material is super soft and so comfy!
I received my order very quickly. The purchase was exactly as i ordered. Good job.
Easy shopping experience. I'm not a tech savvy person and I was able navigate the website easily.
Easy to order and received the order in a timely fashion and kept informed along the way b
I am so thrilled with the OLP cap! It's so well made and awesome. It's perfect in every way! Fast delivery too!
The shirt was too small, but I like the colors and the glitter
Clunky website, poorly designed, won't take PayPal.
The sweatshirt was easy to order and received it in a reasonable amount of time. It looks great and hopefully my granddaughter will love it.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

