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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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As usual everything went very smooth and
I loved how it turned out.
It was good i got my stuff on time and was a great experience
Easy to order, quick to receive and quality product.
Lots of choices! Sad no size Small in first pick of women's sweatshirt. Happy with my choice.
Very happy customer always received outstanding items I'm a hit at work when I wear My clothes I purchased from your company
Very happy customer with my order prep sportswear's
It was great! I've purchased from PS a few times and will continue to.
Great product, and a timely delivery! Very satisfied!
All of the items I ordered very extremely nice, but unfortunately the youth sweatshirt I ordered for myself, in a Youth XL, was too small! I can usually wear a Youth Large, but the sweatshirt ran on the small side I thought. But, I gave it to my grandson who is 10, and it fit him, it's his sister's team, so it was ok! You have wonderful items and lots of choices for so many things. I recommended you to a lot of people! Thank you very much for the great job you did on my order and I'm very sorry it took me so long to finally get back to you! Have a great day! :) Debra Smith
Really easy and I could design which was great! My daughter really liked her last name in the back.
My youngest Granddaughter is changing her University to another. Of course, Grandma has to be in the "loop" with her University of Portland tee-shirt. In the Fall, I will be ordering my U of P sweatshirt.
The sweatshirt is so nice. The quality of the product looks great. My grandson loves it. Thank you for the quick delivery.
Amazing company! Thanks for the quick delivery and great product.
Sportswear is the best as always. Quality and best appearance is what they do!
I need receipt. I never received an email confirmation with the receipt
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

