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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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Item took WAY longer than what was posted on website. Very disappointing,
I tried to give the first time promo code for a discount and it wouldn't accept it, very frustrating and disappointing
In two years I've ordered three kids 8th grade graduation gifts of high school tshirts and sweatshirts. They've been turned out to be really nice and a staple for my gift giving going forward!
Great choices, many colors and lots of sizes. Will order in future.
First product received was terrible quality. I chose a different brand and hope it's better
Took longer than I expected to arrive, made my gift late. Learned my lesson, order early. Good products.
Placed the order and was received exactly as ordered and on time. The product is excellent quality
The school my sister is going to had very bad options for school apparel so I'm glad this website has more options.
Beyond belief amazing I wear every night to bed and holidays
Excellent for all sports items for everyday of the year all times all place for every dress
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Like I said on my last report, you did the same thing that you did the last time I got shorts with embroidery you put the embroidery too far on the outside of the leg instead of closer to the crotch where you can actually see what it says
The embroidery is to far over on the left side of the leg it needs to be closer to the crotch.
Difficult to find Redmond Little League. I had to follow a link which was fine until I wanted to add additional items. When I'd go to add items the website redirected me to a home page. When I entered what I was looking for, Redmond Little League, no results would show up. After struggling with this for awhile I opted to only buy 2 of the exact same items instead of items for the whole family. I did not want to place multiple separate orders and multiple shipping costs. Also, the shirt gave an option for a custom name on the back and number. I filled this out but when the shirts arrived the back was blank. Overall I am dissatisfied with my experience. The shirts did arrive promptly and the sizes were true to their description.
Difficult to locate Redmond little league, making it extremely difficult to add additional items to the order. I initially was going to order something for everyone in the family but the process was was to burdensome and I gave up. Also I subscribed to get 40% off as advertised. I immediately tried to use the code and it said the code was expired. I then tried using the chat icon for assistance and it's all unhelpful automated responses. So now I ordered fewer items for a higher price and couldn't even talk with a real person for assistance. Would not recommend this to anyone
Bought 2 shirts of Russell Quality - love the 60 /40 blends the best!
Great customer service! Love the product. Good memories for my son!
Thank you very much. You made it easy to order a custom Hartwick College sweatshirt for my daughter.
Good Quality and Arrived Quickly! Would order again. Thank you! This site could be updated- I am sure you miss a lot of reviews due to the 100 character limit here.
It was a good experience. Received order on time and shirts were what I expected. The shirt and the sweatshirt both fit to size and the material of good quality.
Order arrived as expected. Great quality, look, and fit. Order wasnt able to arrive when we needed it initially but it was definitely worth the wait. Thank you!
Overall, a good experience. BUT, you should have an option to NOT save the payment method. This can be UNSAFE.
S
Shopping experience was good, but you shouldn't automatically save the customer's card/payment info. I am trying to get this info deleted from my account but it is a little bit of a pain to do so.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members