Postnord

PostNord refuses to give me my package that has been delivered to them from the ICA bank, although I have provided my personal number and passport as well as a paper that shows my personal number from official Skatteverket in Sweden. I would like to complain legally and will pursuit this.

Postnord is extremely unprofessional, unreliable and they are thieves. I have asked my family abroad to stop sending me care packages as i will be charged a ridiculous fee to collect them, even though they are clearly marked as a gift. Other times i have received no notifications that a parcel has arrived at the pick up point only to be sent all the way back to Australia. The incompetence of this company is astounding. Avoid like the plague.

Take note - Swedish government owns a large share of PostNord. 60%?
My children was expecting a gift package from their grandparents overseas ever since corona seperated us. We were to told to pay tax even though its a gift and the value is less than 300SEK. PostNord said the package is valued at 20,000SEK! We refused to pay the amount they asked, and when we ask for custom declare ID No. ( advise by Tullverket), PostNord refused to provide... Seriously?
They then send the parcel back even the case is according to them under processing time
I think this is a mafia company that extort money from customers.
I think all us should start a public legal action against this company!
Please help!

Bad customer service. Bad deliveries, taking parcels to god knows where. Takes no responsibility for their actions and just ignores their customers, or people forced to be without their own choice when receiving parcels.

My parcel has been sitting somewhere "in the country" for 10 days but where? So get this - their customer service number (in Finland) is OUT-OF-SERVICE! That's right - an "international organisation" who handle, e.g. Fed-Ex deliveries in Finland - do not have a functioning customer service helpline. What kind of cr@p is this? Worst mail service in the world - do not use under any circumstances.

I had paid for home delivery and my supplier was using PostNord. I got notifications that the delivery would happen on 2021-10-21 between 17.00 and 22.00 (did not book these hours myself).
At about 18.50 on the delivery date I got a notification from PostNord saying my delivery was up next. I opened my gate to facilitate for them and waited until 23.00 when I gave up and closed the gate again.

I sent an email to PostNord letting them know that I never received my delivery. The following morning I also called their customer support and asked when they were going to deliver my parcel. They said they didn't have the time to deliver that day (day after the actual delivery date!).

When I asked them why my parcel wasn't delivered and why I was getting notifications (even that my delivery was up next) one PostNord staff said my area was inaccessible (not true of course). Another staff said it wasn't delivered because the hours were wrong (the hours they themselves had booked for my delivery).

Finally (2021-10-22) I had to go myself to PostNord in Veddesta to get my parcel. The staff were being cheeky and difficult and nobody even said they were sorry.

It seems like PostNord takes a long time to process a package.
This is now the second time something I've ordered has been shipped via postnord,
And they just take way too long to process the item.

This joke as postnord is, they accuse me of give WRONG info so my parcel cant be rceived by me? After talked to their service and support still on zero result, my packet cant be collected by me! Total fraud liars! Hate them

Pathetic service never have been more disappointed than this in my life, they returned our parcel bAck to Germany after delaying the parcel for a month and after asking them why have you returned we have been asking why have you returned (we cant tell you this) that was the answer

I've had several packets that were perfectly correctly addressed and customs slips filled in but were rejected and returned and now most of them have been lost, all this has started from Feb 2021. I have written many times and filed several complaints but receive only a usual standard answer, which does not address the issue. I hope konsumverket does something about this and takes Post Nord to task for their incompetence!

I should had received a package from US. When It came to the customs in Denmark I had 10 days to pay the tax to receive it. I paid it after 9 days. Then 7 days after I paid the money they say its too late and they return my package to the US. Nothing I can do but wait 3 weeks before it returns to US and then I can wait 1 month again after that to get a new delivery.

Kjempe treig levering og beregner levirngstid helt feil. Pakken var på lagret i 4 dager før de sendte den avgårde. Veldig uprofesjonelt, og veldig upraktisk. Ville ikke anbefalt

They consistently mess upp deliveries, and have started the habit of NOT delivering to your address, even if you have paid for it, and you need to find a pickup-point. I'm confidently pleased that that their complete lack of customer focus will kill themselves in the long run. I ship packages in sweden yearly for a budget of 500KSEK, and avoid PostNord as the pest.

I sent 2 package the 17th of December is now the 14th of January and one of them haven't arrived. The one that make it arrived broken and full of mold! I send everyday emails to the company and they take 2 days to answer every time. When I call(being abroad for me is super expensive) they never answer. Try to avoid their service

PostNord Sweden:
Absolutely incompetent and unproffesional!
10+ days later and half of a consignement still sitting in their warehouse in Sweden (supposedly).
They don't repsond to FB messages, email requests or phone calls and provide 0 update on the status of the parcels. Avoid like the plague. Prefer any other method including placing your parcel in a bottle and throwing in the sea. It is still more likely to turn up faster than with PostNord

I don't understand if the package is expensive they keep it and pretend like took so long and stuck somewhere in transit. If they run courier service can't they get information through driver which place they have reach. Do business only with honesty not with by stealing customers object. I read reviews of postnord within a month becuz i'v waiting for a month for my fuxking parcel. All they earned bad review and through stealing customer Package. Learn to earn with the honesty excuses of covid-19 last only for few days not months. Shame on you postnord. Non of customer gives good review. This is what you deserve. Steal it how much you can because you are loosing your customer..