Postnord

When I was young we had as tourists in Yugoslavia sea coast lot of Swedish guests. As small children I admired honest cultural ethical mentality of Swedish people. Today after 40 years this is awful shameful that can happened that someone steal in packages and management of Postnord cant stop this mafia. I know it will be mostly immigrants you will say employee in delivery drivers ect but at the end we dont care from where this people is but you need to select and place in prison all of them. I promised gift to one person and now im shamed that package missing. Lot of shame. Package sent on 25.Aprile 2023 still didnt arrived in Slovenia. Of course we make complaint but useless. Its need complete fire all management and logistic organization from 0. This mean all staff fired. No matter of position. I was in Africa in Ethiopia and package from Europe with DHL arrived in remote part of project in Ethiopian hydro power plant in 4 days. From US also 3 months ago one small package of car injectors from Texas to Slovenia arrived in 4 days. Sweden had in 1968 -1971 first IT and computer IBM technology and this today in 2023 is big big shame that tracking is big big BS.

In all countries I have lived no delivery company has been as bad as Postnord. I think 75% of my drliveries to door has been changed to "Could not be delivered", so I have to go to a service station of their choice. Never told me why nor contacted me to see if I could help (give directions, door code etc.). Either they are incompetent or lazy... or both. Just glad I am able to walk, what if not and that was the reason for home delivery...

I sent a package from Denmark to Finland. The employees at Føtex Postnord station in Esbjerg printed and placed the wrong label on the package and therefore my package was sent to a completely different address with a different sender. I have submitted several complaints on the Postnord website with no replies.

How is it possible that Postnord is aware that the package is going to the wrong address, and they are not able to stop the package from being delivered or they cannot ask the receiver to return the package? In addition, Postnord does not do reply to several on my complaints and does nothing, even though they are aware of the situation and the sending Postnord station has recognized the they made a mistake.

How is it possible that the sender and receiver can track the package but it is not possible to return the package when a mistake has been made?

Absolute SCAM of a company
No help- they make you jump thru hoops and NEVER give you information.
Its allways another partys fault...
STAY AWAY

I no longer mail to Sweden. Over half packages disappear and they start charging $20 for the receiver to release the package in Sweden. Being Swedish it is embarrassing how awful the postal service is

Absolutely the worst and most frustrating experience… And still waiting for my package! The updates were useless and gave no indication of when my package would arrive. After being home the entire week they claim to have not been able to deliver to my house, with no further information about where the package would be going. Suddenly the next day it seems as if the package would be delivered but instead, hours later there is a new update that the package was delivered to a post office. But there is no information which post office! Of course there is no way to find this information via their poor digital platform so will need to wait to contact their support tomorrow… But reading from the other reviews this will be another headache.

In short: avoid this company at all costs!

Update: waited 20 minutes for someone to pick up (within the support opening hours)…. No one picked up. Scam!

FINAL UPDATE (RESOLVED): Called again the following morning and someone picked up. They claimed to not have any more information for me but would connect me to another part of the company. However, he seemed to just hang-up instead of forwarding me. I called back and this time a lady picked up the phone and with the exact same information she WAS able to find the address where my package had been dropped off. I went to collect it and no problem. Big thank you to that one lady from support! Still, I would avoid this company for international shipping if possible. They should really work on their digital platform so it can provide more information!

I sent my recommended package to England 8 weeks ago. My dad has still received no package phoned postnord they told me I must ring around in England and find my package lol no idea who has collected my package there. You carnt track your package on there site. I filled out a refund form on thete home page still no reply. Phoned again they say i have not filled any form out. Well I have screenshot of my application. Oh fill another one out then absolutely disgusting way to be treated the konsument ombudsman has taken this up with there solicitors now. My package was insured for 1500kr plus 400 kr postage. Avoid this company like the plaque. You will get robbed absolut vermin.

Three months and still no package. The worst of the worst. All of the management should be fired. Total incompetence. Read their complaints which are more numerous than the stars in the sky. Lost packages. Stolen packages. Discarded packages. Do not use them. Let them close down. A worthless company and worthless group of people working there. Shame!

I made 2 major shipments (each 500+ euros) with postnord. Both of them got lost and it took ages (1 month) to solve the issue. In the end it was delivered but that simply can not happen.

I was in POSTNORD in Ica in Mobilia 13th of August at 13:20 until 13:50, trying to pick up my parcel.

The woman called JENNY was a racist, not giving a damn, woman who kept telling me that I do NOT have a valid ID document.

I HAD MY DANISH POLITICAL PASSPORT WHERE IT WAS PROLONGED UNTIL 14th of January 2023, AND THIS WOMAN TOLD ME MY PASSPORT IS NOT VALID. Every countries' passports have pages to PROLONGE a passport. IT IS PAGE 2 and 3 where you have space to prolonge passport 4 times more. It says on my passport in DANISH, ENGLISH AND FRANCE that it is prolonged and valid until; stamp, date, signature, full name of person from the government who approved prolonging of my passport.
She tells me it is not valid. I show her my danish ID card, she says it is not valid EVEN THOUGH IT IS VALID UNTIL 15TH OF JULY 2024. IT HAS MY PICTURE, EVERYTHING ON IT. WHY IS THAT NOT VALID? I SHOW HER MY OTHER DOCUMENTS. I CAME WITH 5 ID CARDS AND ALL SHE DOES NOT APPROVE. IS THIS BECAUSE I AM RUSSIAN AND SHE IS RACIST? Pure discrimination. She gives me phone number of customer service and tells me to call them knowing that it is Saturday and customer service is closed. I tell her to write on a paper that my documents are not valid and she that's why does not want to give me my parcels. She does not want to leave any PROOF of her racist and discrimination on a piece of paper. WHY NOT WRITE IF YOU THINK YOU TELL CORRECT LEGAL RULES? I show her what it says on Post Nord website. It says valid and not broken passport, I have valid and not broken passport, so why she tells me it is not valid? I will never ever recommend this company to anyone anymore. I myself work in head quarters of a big international company and we use POSTNORD as delivery service but I will tell this experience to my colleagues. This company has extremely unprofessional, racist and discriminating employees. Extremely bad employee. Even her face shows she doesn't want to even bother to care. I spent 30 minutes feeling humiliated, needing to prove myself being right and being accused of being wrong even though I am right. I spent all these months using my passport to pick up my parcels and never had an issue in Denmark while living there or in Sweden when visiting my bf and friends, to pick up my parcels. Why does she wake up and decide that I am having invalid id.

Ordered an iten for my daughter's boyfriend 3 weeks ago. When I check to shipping info all it says is its still processing. Still awaiting shipping? Really? No updates. No information available whatsoever. No customer service response. Note the 100% 1 star reviews and that'll tell you all you need to know. Run!

Why make things so complicated? Why you are not allowed to choose a pick up point instead of home delivery? Why every time I call you you don't have my contacts and even my home address? How it's even possible? How it's possible that 40km delivery takes 11 days? Why I should be on the phone for 15 minutes while someone picks up the phone? Why you don't reply on social media? Why if the package gets lots you won't notify me?

The delivery companies (Post Nord and Matkahuolto) have obviously lost the order.
They received the order from DPD on 29th June.
Since that date, I have telephoned both of these companies on every working day (30/6,1/7,4/7,5/7,6/7). I have also sent 3 (unanswered) emails to each company.
Every time I have called Post Nord they have told me that they will 'launch an investigation' into the location of the item, which they claim is with Matkahuolto.
Every time I called Matkahuolto they have told me that they will 'launch an investigation' into the location of the item, which they claim is with Post Nord.
Neither of these incompetent companies will take responsibility for the package, and each time, they blame the other company.
Neither of these companies have yet told me the outcome of their 'investigation', even though their first investigation was meant to have been started on 30th June.
I have also requested to both of these companies that they allow me to come to their depot to collect the package from there, but they both tell me that it is not possible to do that.
I have also requested to speak to someone in their senior management to report this incompetency, but they refuse to allow me to do that, also.
I am absolutely sick and tired of dealing with these incompetent, unprofessional, idiots.

PostNord is worst carrier ever - try to avoid using them. I have a parcel still waiting in customs and it has been for more than a month now. I call and contact them every day, but they cannot help me. Very dissapointed indeed.

Packages from abroad spend more time waiting to get cleared by the customs than flying. I have spend more than a month many times.

This is the second time that my parcels have disappeared without a trace at Postnord. The first time was a postcard. But this time it is stuff that is quite expensive. That hits my wallet very hard.

On the internet I come across statements that Postnord steals parcels. I am convinced that he does. After all, Postnord first said that the parcel was still in Sweden. When I contacted them again, Postnord said that the parcel had arrived in the recipient's country and that the courier from the recipient's country had lost it.

The parcel was sent insured. Nevertheless, Postnord does not want to compensate me because the courier from the recipient's country allegedly lost the parcel, even though I entrusted Postnord with the parcel. So Postnord blames the courier.

I have done everything possible. Already contacted PTS, contacted over 100 second hand shops. Finally, I had the idea to turn to the power of the Internet. The package contained games from my childhood. I bought them to surprise a friend as a Christmas present. Christmas is long gone. Thanks to Postnord, his Christmas was ruined.

I'm hoping for your help here. On the one hand, I hope that people here will help me figure out what else I should do. On the other hand, I'm posting the pictures of the games. It has serial numbers on it. If anyone has found the same game on Traedera or Ebay, I would be very grateful if they would let me know.

Thanks

PostNord's customer service and customer management are under all criticism. You were going to deliver a package to me yesterday, you have (probably due to limited recourses) subcontracted another courier company that came with the package.
The package was unfortunately very damaged in transport and the courier company therefore did not want to deliver it but drove it back to you (photos were of course taken on the damaged packaging).

Today I receive an SMS from you that the package will be picked up at your central warehouse. I will contact you and explain the situation, you will not show an ounce of willingness to support, the person I am talking to does not even know that you are subcontracting other courier companies and refers to the fact that I myself must come up to you and send back the broken package. You are 100% sure that you have not subcontracted any company for this delivery, despite the fact that I received confirmation of this via conversations with your subcontractor and they obviously also drove the package back to you because it is now with you.

Just want to clarify here, you are responsible for my delivery and the condition of the packages you are to deliver, that you have used a 3rd party is not my problem as an end customer, the problems that arise in your delivery flow you are responsible for in your assignment to your original customer (in this case Royal Design). In this case, your subcontractor has chosen to drive the package back to you due to transport damage. The management of the next step must of course be handled via communication between you and the company you have subcontracted.

You are then instead trying to get me to contact your subcontractor yourself to sort out your own mess. That is, the answer I get from you is that "we knowingly do not use any subcontractors, you must therefore solve this yourself in some way, you can if you want to drive up here and pay to send the package back to Royal Design, so maybe they can solve it later. "

This is just incredibly embarrassing and should not be in line with how such a large and "serious" company as PostNord acts in its customer affairs. Incredibly bad that in this you simply don't give a damn regarding the support of your customer in a case caused by your own negligence and really just say "solve it yourself".

I had a return package that I needed to send to the company's address as there was no drop in option to any nearby agent for them. Hence, I personally went to the postnord counter, clearly stated, this is what I need and if they can send it in that address and not an agent. The Old lady at the counter said, no problem. Then I paid over 100 SEK for this (the return good price was only 82 SEK, but the respective company said they would refund for shipping cost as well when they receive the product). BUT THEN, THE PARCEL NEVER REACHED THEM! Because the Postnord send the parcel to a nearby agent and not to the company address! When I phoned them and explained it needs to be send to the company address, they said they will look into it, But afterwards they said they can not do anything about it and can not send to the Address! What Worse Is That They Won't Even REFUND me for their mistake and they are not even sorry.
SO Pathetic Service! I had to bear the loss for the product and for the shipping. Very bitter experience. Very skeptical for any future business with Postnord.