Postmates

I ordered from Panera Bread directly today. Their website indicated my order would be delivered by Postmates with an estimated timeframe, 12:43-12:53pm. At 1:15pm, I called the restaurant to inquire about my order. I had just clicked the Track My Order button on my confirmation email, and the next page indicated: Delivery attempted 7/3/2019 at 12:13PM. Customer Not Available. I PLACED THE ORDER@ 12:13PM.

The store manager was very nice, pulled up my order immediately. After a brief hold, she came back to advise me they were not able to contact the driver, but if it was ok with me, she'd get my order prepared again, and she'd deliver personally. We are a large business location, and Panera Bread caters for us regularly so there's no trouble locating us and since the location is only 5-6 minutes from us, I agreed. Within 15 minutes she was there, with my order! She was very apologetic but I assured her this incident would not keep me away from Panera Bread. She left and we ate.

But what happened to the original order? Was it actually prepared and taken from the restaurant? We'll never know. All I know is that I'm going to email Panera Bread right now and plead with them to either use their own delivery service or get a much better one. They deserve better than this.

And fortunately, I did not download Postmates app, otherwise I'm sure I would have been charged the same exorbitant fees I've been reading about here. All I was charged was $4 and that is a small amount to keep me away from Postmates.

Thank you.

The app is very misleading... it doesn't give you the option to choose your choice of protein. It will automatically add a selection if you don't... but how can you choose not meat if it won't allow you to do so? Then it selects a protein for you! The app is rigged! They are a bunch of crooks! I ordered 5 eggs and cheese sandwiches (no bacon) and only received 4 and when I called after waiting on hold for 35 min the lady was rude and said I only ordered 4! They change your order! I know I'm not trippin! I know how to order food online... it's not rocket science! Please don't use this app! They will not refund my money because of technicalities! Not even a curtesy refund! Never never never again!

If you must use this app, be careful and document every step of your ordering process - this app is not to be trusted.

1. Prices shown on the app were different from what I was charged. I was not shown a subtotal. I thought I ordered $26 worth of food - instead I was charged a subtotal for the food of $51 - almost double!

2. Delivery fee is already high of $5.99 - I was shown that and accepted it.

3. After placing my order, maybe 10 minutes later, another SERVICE FEE of $10.23 was added. This was NOT shown to me before placing my order, otherwise I would never have accepted or ordered from this app.

4. Delivery was supposed to be at 9:20pm but my food did not arrive until 40 minutes later - at 10:00pm.

5. One item of my order was missing upon delivery.

To resolve all these issues, I went through a long, lengthy process. I was refunded immediately for the item not delivered. The rest of the process was much more of a headache.

I sent the app screenshots via email of my subtotal shown to me, which was $26, versus what the restaurant said. The Postmates customer service rep said that because the restaurant was "not a partner", prices varied. So I just gave up and paid the $51.

However, I was not ready to accept the exorbitant service fee. I was told that the app "always" shows the fee prior to checkout - which is apparently 19.99% of your total bill! I said I was DEFINITELY not shown this. After going back and forth emailing the app, and threatening to write all the negative reviews online, they finally agreed to refund the service fee as a "one-time courtesy".

I will never use this app again - would rather walk a mile and pick up my food. The headache and scam is not worth it.

Postmates is a horrible site, company and needs to be put out of business, they scam, have hidden fees, lie, and don't communicate with customers, I've have an issue with nearly every order I ever placed, from trashy, rude delivery drivers, to a delivery driver charging personal stuff to my order while picking my order up charging me for it, postmates thinks it's ok to deceive customers. Today they got back to my emails after 9 days over a week to respond to me, telling me they deactivated my postmates account I say thank you to that they did me a favor, I followed it up with calling my bank and disputing all charges placed on my account by postmates!

I've had several issues with this company. I've had a couple of incidents where the restaurant messed up my order and I reported it to PM but they just apologized and gave me some credit for my order which was okay until recently where I had another issue with chipotle where they didn't include a few items of what I had ordered and at that point, they stated that based on my history of issues with that, they won't provide any credits (as if its my fault that they messed up my order) Lastly, I had this one incident where I had to wait almost 2 hours for my food and when the driver finally was seen driving around the opposite side of the building, I called the driver to provide specific directions and he lied and stated that he was coming but he was actually leaving and marked my ordered as "delivered" They never address any issues with their drivers, they can just take the food with them and they won't be held liable. We had to drive to the restaurant and wait another half an hour for the food to be redone. They cannot be trusted and they fail to address and solve any issues. STAY AWAY UNLESS YOU WANT A BAD DRIVER THAT CAN GET AWAY WITH STEALING YOUR FOOD AND WRONG ORDERS!

Tried Postmates one week free delivery offer and it was great, but we decided not to extend
Because we wouldn't use it enough, forgot to tell them. They charged my account $95. I called them, explained my position and they refunded my money. Couldn't ask for more.
I suggest you give them a try but follow the rules yourself and hold off on screaming insults
And threats.

Placed an order through Postmates for an order of loaded boneless wings. I was delivered either buffalo or barbecue boneless wings. When i reached out to Postmates to complain, they only offered me a refund of $1.16 and a credit of $5.

$1.16 refund for food that I don't eat.

I also ordered the tripple dipper platter with chipolte chicken crispers and southwest rolls... the crispers were SOOOO drowned in sauce that the rolls (which were not cut in half) were too and fell apart when you picked up.

Sloppy work, sloppy food, sloppy service.

I usually love Chili's but after this I'm done.

I place and order to panda Express and it took the driver Chad 45 min to even deliver it. When he got to my house he called and said I have your order and made me walk to his car to get it. He handed me the bag and drove away. I knew something was wrong because of how light the bag was when I got inside and opened it up it was a bag of trash, the driver ate my food handed me his trash then drove away. I still am in shock and u think postmates would at least offer to have it rediliverd and refund but I cant even get a hold of them. I'll never order from there site again.