Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Poshmark

Poshmark

1.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Poshmark?
grey stargrey stargrey stargrey stargrey star

Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Ohio
2 reviews
0 helpful votes
Follow Shelley R.
Unfollow Shelley R.
Share Review
Report Review

I've had some good sellers offering legit products but investigate before buying. The items listed with multiple sizes, are items purchased from cheap China based companies that the seller is listing for 3 times the cost. Most can be found on Alibaba, Shein or Temu at a very cheap price and horrible quality.

Date of experience: November 12, 2023
Connecticut
1 review
0 helpful votes
Follow Vicki K.
Unfollow Vicki K.
Share Review
Report Review

I bought this size M Nike thermafit shirt and it didn't fit, even tho I've bought the same size and brand before that did fit. Also said it was black, but it was really a black background with writing on it. AND they wouldn't accept it back as a return, although they say they will accept returns. This site is a RIPOFF!

Date of experience: November 11, 2023
Arizona
1 review
0 helpful votes
Follow DR. g.
Unfollow DR. g.
Share Review
Report Review

I was a 5 star seller on PM for a few years. I'm a buyer as well. All of my purchases went well. I was happy. As a seller, you are at their mercy and have zero say in any matter. I had an item listed that sold. The buyer claimed it was counterfeit. It 100% was not counterfeit. I would never do that! The buyer was a new PM member. Only a month. They had zero transactions. Poshmark sided with the buyer even though i immediately sent emails with all explanation, photos, documentation. They sided with the buyer immediately. The buyer was allowed to return the item for a full refund. I could care less about the money. It's the principal. I even wrote that in my notes and comments to the buyer. I did say please feel free to return the item for a full refund. BUT do not accuse me of selling counterfeit items when I clearly was not. It wasn't even questionable.
I even asked Poshmark to turn it over to their legal department. That's because I am 100% positive. It is not counterfeit. I have had so many reviews now about the same problem with Poshmark.
I can't be associated with a fraudulent company like this, so I am closing my account with Poshmark.

Date of experience: November 9, 2023
California
11 reviews
15 helpful votes
Follow Nicole O.
Unfollow Nicole O.
Share Review
Report Review

Don't Buy Their Trash
November 9, 2023

I made several online purchases from different sellers so this review is not of a particular seller merchant but as Poshmark as a whole.
Unprofessional Sellers:
They have little to no qualifications for people to sell on their marketplace and also take no responsibility if a merchant on their site sells fake goods and/or items that do not match the listing on their website.

No Accountability For Orders:
There is also little to no professionalism wrt communication with sellers about the status on an order and they are not help responsible if the purchased item is even shipped out.

Update:
Since this company was acquired, they've been a ghost of their prior selves.

Date of experience: November 9, 2023
North Carolina
2 reviews
0 helpful votes
Follow Logan E.
Unfollow Logan E.
Share Review
Report Review

I did purchase a pair of British walkers from Poshmark and never received the shoes. They did refund the money but a total waste of my time. Never again for Poshmark...

Date of experience: November 6, 2023
Canada
1 review
0 helpful votes
Follow Anne F.
Unfollow Anne F.
Share Review
Report Review

POSHMARK is more like a scam platform, they trapped you enter your credit card and all the confidential inforamtion, after, they will do whatever they could to block you go through the order placing, announced you are fraud buyer etc... I just simply want to buy sth from there it is really ABNORMAL that no matter whatever I've tried, I have no way to go through it, then all of suddent I realized there is NO actual "seller" exist, but just attract you to enter your " credit card ", which was required at the very beginning before the order been placed. So, do NOT waste your time, be away from POSHMARK, as far as possible!

Date of experience: November 4, 2023
Texas
1 review
0 helpful votes
Follow Judy S.
Unfollow Judy S.
Share Review
Report Review

On Oct 10,2023 I was charged $36.80 for Vigoss jeans which never arrived from vendor *******740CA whoever that is. Impossible to get in touch with vendor. Judy A. Smith Austin Tx. *******967.

Date of experience: November 4, 2023
Mexico
1 review
7 helpful votes
Follow Bibi G.
Unfollow Bibi G.
Share Review
Report Review

Not knowing how the app works
November 5, 2023
Updated review

I'm a seller on Poshmark since 2013. I have also been a buyer since I started on the platform. Sad how people rate (mostly buyers) a platform they did not even care to read its policies before buying! Poshmark is an excellent source for clothing, shoes, accessories, etc., for all family members, even pets. You can find even NWT items at discounted prices.

There are sellers who do Poshmark 24/7 as it is their main source of income, and then there are sellers who do it only to cleanup space, as a hobby, etc. (these are the smallest closets).

If you are planning to buy on Poshmark, please read the policies for buying. If you plan to start selling, read all policies. I recommend you join Poshmark groups on FB where you can learn from other sellers, ask about the policies in case you read something you need more clarity about, learn what are the grounds for returns, how refunds work, etc

Learn how the app works before you leave any feedback anywhere. Be responsible.

Date of experience: November 3, 2023

Improve CS for sellers or LOWER YOUR %
August 31, 2017
Previous review

Very unhappy with CS. As a seller and as a buyer, one only gets auto-response and takes up to 2 days to barely get a real answer. Taking 20% is a big chunk of my earnings. It is the site that takes the most and gives less to its members.

Date of experience: August 31, 2017
Florida
1 review
0 helpful votes
Follow Doll B.
Unfollow Doll B.
Share Review
Report Review

Poshmark review
November 5, 2023

I been in Poshmark for about 8 years, im a seller and Buyer, in general I LOVE Poshmark. Best platform for even Buy or sell.

Date of experience: November 3, 2023
Canada
1 review
4 helpful votes
Follow Dawn A.
Unfollow Dawn A.
Share Review
Report Review

Sellers unreliable
November 1, 2023

I have recently made 4 separate purchases from Poshmark however 3 of those were cancelled and refunded. Two failed to ship the purchased items as required and another one failed to remove an item that had already been purchased. I commend Poshmark for their customer service but after my recent experiences, I find the sellers totally unreliable. I probably will not be making any more purchases from Poshmark and will not be recommending it to anyone.

Date of experience: October 31, 2023
Nebraska
1 review
0 helpful votes
Follow Pam W.
Unfollow Pam W.
Share Review
Report Review

Do NOT use poshmark!
November 1, 2023

My son sold a Canadian Goose sweater. The buyer claimed it was not authentic, which it is. My son is out is money and the sweater! What a joke of a company!

Date of experience: October 31, 2023
Florida
1 review
0 helpful votes
Follow Kortney P.
Unfollow Kortney P.
Share Review
Report Review

DON'T DO IT
October 31, 2023

I gave poshmark a chance because a trusted friend recommended the site to me.

BUYERS:
The shopping experience is terrible on the site. There is no uniformity in listings so you have to try searching by different keywords and labels if you are looking for a specific item because the sellers may not properly list the item.

The seller is in control on this platform. When you submit offers, instead of declining, they will just let the offer expire and now you've waited 24 hours for nothing. When you do purchase something, the seller can take their sweet time shipping. They literally give them up to a week to just mark the item shipped. The sellers are full of excuses as to why they couldn't ship within a couple days.

Sellers also don't take pride in their product. I have received items with residual white stains all over them and dog, cat, and people hair. One item even came with a caterpillar… I provide sellers private feedback and one told me that she had two dogs so there was only "so much" she could do to not send things with any hair. But you're a "small business owner". Right?

Also, I have had sellers have no clue what they're actually selling (I attribute this to thrift
-flip culture). They list items incorrectly and there is no way to tell until it arrives.

If you do have an issue with an item and are requesting a return, Poshmark forces you into confrontation with the seller and now you're having awkward dialogue and none of the sellers actually want to allow you to return their items. I am fortunate that when I've had issues, I was given the chance to return them.

As mentioned there are sellers who are price gouging and charging full price and even then some for their items.

SELLERS:
There are plenty of other sites that you can resale on that won't take 20% of your sale. Try those out.

Date of experience: October 31, 2023
New Jersey
1 review
4 helpful votes
Follow Jason S.
Unfollow Jason S.
Share Review
Report Review

Another Posh LOSER
October 31, 2023
Updated review

When buying think of hoarders, think of Kristen's closet aka shop4mysupper supper. Tic tok tic tok Cat Hoarder, clothing, etc stinks of cat piss, these people live like pigs, garbage pickers. Another winner HaH on poshmark crap site. Posh you suck, your return policy sucks, customer service sucks, this seller sucks. Probably the only good she does is suck it. Condescending witch. Hard up for money~Let get together & talk about me screwing you buyers over!

Date of experience: October 30, 2023

Posh wacko
April 20, 2023
Previous review

Posh is a joke, crazy weird site. This seller (Always choose Joy) is a total wacko, look at her photo. Sold me a lot of toy figurines, everything was broken, missing parts, not working & marked up with crayons. She sells garbage! I just wanted to return for a refund, posh took weeks to resolve the matter, then refunded me, but also rewarded this seller by paying her for junk items, not as described, plus her bad behavior addressing the customer rudely in the messages. Bad experience & buyers refunded are not able to leave a review for lousy sellers? BS

Date of experience: April 19, 2023
Washington
1 review
0 helpful votes
Follow Ali w.
Unfollow Ali w.
Share Review
Report Review

I had a bad experience first with a scam artist on Poshmark,as a buyer, then with Poshmark themselves! Poshmark protects scammers by not being transparent with feedback, as you can only leave positive feedback after accepting a item! And if you never recieve the item?! To bad so sad! All the feedback on Poshmark is less that accurate, buyers have no idea who they are REALLY buying from! Nothing like getting scammed, then having 0 customer service( called + emailed 6 times, 0 communications)...just like there garbage sellers! A seller can make 15 copies of a item for sale, scam everyone, and the seller is fully allowed to continue to scam away, as there is no recourse taken! What a great experience for your buyers, I will take my money elsewhere! Disgusted

Date of experience: October 28, 2023
Georgia
1 review
0 helpful votes
Follow Kane F.
Unfollow Kane F.
Share Review
Report Review

Worst Customer Service
October 26, 2023

I wish I could give less than a 1 star. Their customer service was rude and dismissive and were unwilling to work with me regarding a suspected counterfeit item. I deleted app and will be using The Real Real. TRR customer service is superb!

Date of experience: October 26, 2023
Georgia
1 review
0 helpful votes
Follow Tatiana M.
Unfollow Tatiana M.
Share Review
Report Review

Unfair business practice
October 26, 2023

I purchased a dress that turned out to be altered. I have accepted an item without noticing it at first. 2 days later I contacted seller and they agreed to accept return, but when I submitted claim through Poshmark I was told that I was out of 72hour window and the sale is final. "our of courtesy" they gave me some Posh credits... There is no phone number to call, all communication is through email and they simply stopped responding. It blows my mind that selling platform cannot accommodate return request when BOTH parties (seller and buyer) are willing to proceed.

Date of experience: October 26, 2023
Pennsylvania
1 review
0 helpful votes
Follow Kris D.
Unfollow Kris D.
Share Review
Report Review

Watch shoes
October 28, 2023

Purchased two pair of Gucci shoes. Have had toenail fungus because of the shoes. Never again. Using meds for a second year now. Stay away. Is not the company, is the used shoes that were in good shape. I will now buy directly from Gucci, money or not.

Date of experience: October 25, 2023
Florida
1 review
2 helpful votes
Follow Tricia V.
Unfollow Tricia V.
Share Review
Report Review

SCAMMARK
October 25, 2023

I unfortunately spent 100$ on junk from a live show *******@monkeybutz
And Poshmark was no help at all. She sells stuff in a very dimly lit shed and I wanted to return two items that looked like she dug it out of the trash. Clearly Poshmark is more concerned with saving the seller who they make money off than the satisfaction of new customers! Not to mention they just send you a message saying nope not going to refund you and that's it. No one you can talk to directly. I completely understand why there are so many bad reviews. Don't waste your time on this Mikey mouse operation that doesn't even have a call center!

+2
Date of experience: October 25, 2023
Colorado
1 review
1 helpful vote
Follow Bonnie A.
Unfollow Bonnie A.
Share Review
Report Review

I purchased five sweaters and a coat on Poshmark from one seller. I did do vetting by looking at the seller's comments and pictures. I also did my own price comparison. I didn't go in trying to get sweaters at 10 to 15% of their tag price either, though, because I wanted items that looked new. The seller offered 15% off for bundling and I asked for an additional 15% off when making an offer. Seller accepted and shipped my items four business days later. Every item came in as described by condition and size.
Advice for buyers: Poshmark is not for finding bargains. It's just getting discounts on clothing. Make sure you get pictures of every angle of your item, look at seller's reviews, and be prepared to wait up to 5 business days for an item to ship (and 2-3 more to receive).

Date of experience: October 24, 2023
New York
1 review
0 helpful votes
Follow Radhika M.
Unfollow Radhika M.
Share Review
Report Review

Be careful
October 24, 2023

Looks like many people have had problems and the government needs to stop this company to falsely sell knockoffs bags and items.

Date of experience: October 23, 2023