PoshmarkReviews 2,866

I placed my first and last order with Poshmark. I was intrigued by the idea of buying new or slightly worn name brand product at a deep discount. I placed an order for 2 Vineyard Vines mens polo shirts. They were offered at 2 for $50 new or slightly worn polos in great condition. What I received was one original Vineyard Vines polo with a stain at the bottom front hem and a knockoff shirt with a stamped on labe of Vineyard Vines made in Pakistan. I immediately contacted Poshmarks customer service and got an email that they were investigating and would get back to me, I wanted to return the items or even offered to keep them for $30, lesson learnedl. I never heard back from them and today noticed I was invoiced the full amount. What happened to their policy of reviewing the customer complaint and forgoing invoices until the problem is resolved? I now have learned a valuable lesson, if it looks to good to be true it isnt. My motive in posting this is to warn anyone like me to avoid this company.

Poshmark emailed me Monday, here was their response to my firm emails.

"Thank you for submitting your return for review. In these situations, it is difficult for our team to determine the order's original condition. Our team carefully reviews all case and user details to make the best decision we can.

We want to highlight that from our experience, most claims come from honest oversights from either party. However, we understand your concern and want to assure you that the appropriate action will be taken. Rest assured, all return cases are noted to prevent future issues.

We truly value you as a member of our community - as a courtesy, we have added your earnings to your balance for this order. We apologize for any inconvenience this may have caused."

I'm still upset that this lady got away with lying through her teeth, this will happen again, maybe not to me but to others. Taking a photo of the garment with the shipping label should be evidence enough to protect the seller.

I ordered a skirt. Prior to ordering I reached out to the seller and asked if this item was in a pest, pet and smoke free environment. The seller confirmed and I bought the skirt. Because I have a different mailing address and I know how the sellers get paid, when I got an email from Poshmarj confirming the delivery, I accepted it blindly. When I went to pick up the skirt, I opened it and noticed it has white stains and oil spots. When I went.to the site using my cellphone I tried to open a claim and was informed claims can only be opened via their web app or a desktop. I forgot my password and requested a reset email 4 times and never received the email (I am still waiting on that email). I reached out to their customer service and it was reiterated to me how to file a claim and that i am not eligible for a refund because I dod not submit claim within 3 days of delivery, not addressing that I am unable to acces my profile except but through mobile data because whatever the password is (it's masked for privacy), I can't see it.
I am extremely disappointed because I paid money for an item I can't wear not can I remove the damage, yet Poshmark does not seemed too concerned about my rights.

Just left Poshmark. In the beginning it was fine. But the last three items purchased were not as described. One lady sold me New Balance running shoes. Specifically asked if medium width. She said there were medium. Sent and they were 2A narrow. The next item was a Large sweatshirt with the chest measurements of 21 inches. The item sent was a flimsy sweater 18 inches across. Then another item that was new with tags that smelled like a perfume factory. I rebelled after receiving the sweatshirt and said enough. But after uploading two sets of photos on app and attaching photos to 2 emails, customer report said they did not receive photos. So rather than get more upset, I just walked away as a customer... lesson learned.

Don't order an item from Poshmark unless you are going to be around and able to take photos within the 72 hours they give you of receiving the package. Their system won't allow you to submit a complaint without photos, so when I had my mom check my package for me and I found out it wasn't what the seller said it was, I tried to submit a complaint and couldn't because I didn't have a photo. I emailed them about the issue and they refused to help me because it was out of the 72 hour window. When I emailed them back they ignored me. They do not care about making sure their customers are satisfied, they do not look out for their customers best interests, and their customer service (when they choose to respond) is rude. Horrible experience with them, I am never using their site again.

I placed two high-end, brand-new items for sale on Postmark. The process was quick and easy. However, I was inundated by texts from people looking at my items and following me. Don't these people have anything else to do? It was distracting and intrusive. I feel I should only get texts when people have questions or want to make an offer. I suggest that instead users receive a weekly EMAIL report with a list of likes/followers. After three months all I got were browsers, no sales. I closed my account and I took my things to a local consignment shop. They sold in a week.

I order a pair of shorts. The misti g said one size, they came a totally different t size. If you dont request a return in 72 hours you cant return at all. (We have a po box so I dont always get my mail right away). So I could r return. Second order said new with tags. Smelled so bad of perfume I couldnt wear it. It would need to be dry cleaned and even then might not be wearable. Poshmark says its ok because I can resell it. Sorry Im an ethical person and I would never sell something as new whe. Its not.

As a first time Poshmark seller I received an email just a few minutes after I posted my item for sale. The buyer said her name is DAWNA KAMP and she wanted to send me a check and I didn't have to send my item until I cashed her check. She also said no need to mail item, she had a 'courier' to pick it up? She claimed she had a store where she bought and resold items. Once I responded that I couldn't imagine anyone not having Paypal (especially since she supposedly had a 'store') and also that Poshmark's policy is to use their platform for sales I never heard a word. Sellers beware!

I dunno. I am pretty darm happy with poshmark. First, I have never been dissapointed. Sometimes maybe a paid a little to much, sometimes I got a great deal. I have always dealt with sellers who are happy to converse, offer close-ups, show me hallmarks as i am a collector of a certain brand of high end costume jewelry. I find their shipping charge reasonable compared to therealreal and I have never as on ebay wondered if I got what I paid for. I am having fun and making out really well

I wrote to Poshmark concern 5 packages that our concierge desk declined since my name was not on the lease. I am visiting a friend for a few weeks in Las Vegas... packages were returned to sender. But Poshmark will not tell me how to reach out to the sellers to get the packages resent. I have personal had to reach out to sellers in hopes they would do me a kind favor and resend it. Only one of the sellers has offered to try to help. Its sad there is no one you can actually talk to at Poshmark to help resolve an issue.
If anyone happens to see this and would like to help me figure out what to do, please call, text or email.
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