PoshmarkReviews 2,866

POSHMARK IS A SCAM dont let anyone tell you otherwise! I ordered THREE separate items from THREE separate sellers in the last three weeks and ALL THEREE SELLERS NEVER shipped the items or responded to any comments about them.
YOU NEED TO ASK YOURSELF what exactly does Poshmark do to address issues with bad sellers? Nothing! Thats right. A seller can just choose to not send you an item you paid for (and Poshmark processed and took their cut from) and Poshmark does absolutely NOTHING!
At least eBay will suspend a sellers account or even close it outright. Same with Amazon. Same for almost ALL shopping sites. Not Poshmark. Heres what they say...
In order to prevent this issue in the future, we highly recommend reaching out to the seller through the comments section of a listing you are interested in. This will allow you to know how active a seller may be and when they can potentially ship the order out. We also suggest checking to see when the last time your seller was active on Poshmark before purchasing an item. You may do this by selecting the About button located on the users closet. This will direct you to their profile where you will be able to see when the user was last on Poshmarkthis is located next to where it says, Posher since (date). If the area is blank, this means that the user has not been active for more than 2 weeks.
Thats right! They deflect ALL responsibility in these matters and expect YOU, the buyer, to investigate and determine if you will have any chance of receiving an item you pay for. WHAT A JOKE!
I happily cancel my account and will tell as many people as I can about this rip-off of a company. Save your money, folks. Buy clothing from a site where you will actually receive the item you pay for instead of sitting around HOPING youll get it.

I had ordered one cheap item from Poshmark perhaps 2 months ago and I did not have any problems with that order, although they took their precious time just shipping it out at all and didn't explain why there was a delay to begin with. I never intended to order from them again simply because I don't need anything else from them: I usually order from eBay. Anyhow, this week I checked my bank summary and out of nowhere, Poshmark apparently decided to charge me several hundred dollars... for no good reason at all except to blatantly try and steal from me because they kept my billing information from that one transaction months ago. They thought it was easy money for them. These people think just because I live in New York that I must automatically be rich and that I'm not going to notice that kind of money gone from my bank account... Little do they know or care that I'm actually living with my parents after an abusive relationship ended and I can only find one part-time job despite dozens of attempts to get a second job. I'm trying to save up to move. I'm poverty stricken. I don't need more American scammers like this ruining my life again and again. This is so typical of the crime rate in America and, of course, their customer service department snobbed me after initially looking into transaction, acting like I don't exist and they don't have to reply to me ever again. I'm sickened by Poshmark! I contacted my bank and I'm now in the process of filing a claim, but this is all taking so damn long and it's outright so immoral. This company deserves to go bankrupt! I hate so many people in this criminalistic country. Crap like this is why I'm ordering online from China and Europe instead. I'm beyond fed up.

I purchased 2 pairs cool looking shoes/boots, both from same vendor, both shoes marked size 8,, they were 1-2 sizes too small, like size 7 & never fit, could not even walk in them, opened a case, poshmark, puts you through a big hassel & run around to prove your case, feel like a criminal here just to try to get a refund,, totally UNFAIR,, UNJUST, UNPROFESSIONAL, I send pics, & sizes, I send all requested info. They send back,, sorry you did not reply, really, guys,, a big lie from poshmark staff, they reject all refund requests, I will really carefully consider ever buying from this site agian.

I like most others wish I would have read the reviews before I wasted money with this company. The sellers lie about the sizes and their products. You tell them that you need a size 7 shoe and you get a size that reads 37. That's not a US size. That's a size 6 from another country. They will not reimburse you your money back for all the wrong sizes they sent me. I told lots of my people about this company and they signed up now we have all deleted our accounts from this company. We're going to report them to 7 On Your Side and for all of you that got your money taken, you should too. Somethings gotta be done. They can't take our money and get away with it! With all the bad reviews, you'd think that the Better Business Bureau would get involved but they haven't. This company needs to go out of business because they are lying to people!

Several days ago Poshmark suspended my account as a result of suspicious activity reported by my bank.

Mind you that Poshmark never reached out to me to inform me that they were suspending my account, I just went to accept an offer for an item and I wasn't able to, nor was i able to extend offers or buy anything.

Soooo, I had to send an email because Poshmark does not have a customer service number, at all. I have visited lemonaid stands that run with more efficiency and professionalism than this site!

I sent the email at 10pm Wednesday by 2pm the next day I still had not received a response, so over the next 6 hours I sent five more emails expressing my concerns at the lack of responsiveness from the Poshmark team, as well as confirming that none of the transactions on my account were eroneous or fraudulent.

Finally at 11pm on Thursday I get an email from poshmark indicating my account was suspended pending confirmation from ME that none of the transactions on my account were fraudulent. Clearly they HAVE NOT READ my emails preceding their response to me, or they would have known I already addressed that issue.

Soooo... Now it's Friday and my account is STILL suspended! Aparrently waiting for the confirmation from me that THEY ALREADY RECEIVED. In the meantime I have lost quite a few offers and items, etc... to other buyers. I AM SO DONE!

Dear Poshmark... you are NOT ready for prime time!

I am a seller and a purchaser on Poshmark. I have purchased a few so-so items and purchased some great items. I personally understand some of the reviews. Others, it is more that you needed to learn how to used the site or the app. Now, I do see the point that they really do no aide new customers in this process. For example, when looking at a seller's closet, you can click on the photo and see our profile. Not only will you see the ratings given by previous customers but also what they call love notes. Read them: you may see someone comment on shipping time or you will see what they say about their experience with the seller. If you do not see notes, maybe think twice. If the listing is not detailed enough, ask questions. If the seller does not respond, move on. Seller's have a max of 8 photos to put up. If more is needed for you to buy, reach out.

Inspect an item immediately upon receiving it and then approve it or open a case. To open the case you need to send photos of the item. You can not return because you do not like it but if it is was not listed correctly or is damaged. The max is three days. Now on the seller end, it can be frustrating that someone opens case 3 days later, and you know they did something to the item. I had an experience with a vintage designer bag. The customer washed the bag (not sure if she soaked it or what she used on it) but you could see that it was wet and damaged. She won and I lost. Did I agree, nope. So it is hard to say what is the medium. I think 3 days is too long of a period because it gives shady people the time to take advantage but I hate see to buyers get bamboozled.

Poshmark takes 20% and a flat $2.95 on items under $15. So if you offer someone
$3 bucks on something, they make $. 05. Many may ignore lowballs offers. I do feel it is inappropriate and I counter or decline.

I have no idea why people accept an offer and do not ship. This did happened to me once. I cancelled after 7 days. I did find it odd because a seller can cancel an order before they ship it. I had a seller mishap: I was packing up a shirt, heard a noise and when I turned back: I had split coffee on it. I felt like an idiot and cancelled her order with a message.

With all this said: when it comes to being assisted by Posh Customer Service, you are most likely on your own. Look at it like your running your own business, so you are all on your own. You take the good with the bad. Buyers: look for seller reviews, you can enlarge photos to inspect and when in doubt: do not buy unless your questions are answered. The sellers who treat it like any other customer service experience, will respond and try to make that sale. Also, do not be afraid to make a reasonable offer. But no one should be under the impressions that the company will do a lot for them. I guess, I am using them in the same way they are using me!

Horrible customer service and they never return emails! They take a super high percentage from sellers! I have had terrible luck wiht sellers even shipping the items! Ebay is also sticks up more for buyers but Poshmark is a straight joke! I tried a 10 times to buy and over half those the seller never respond, PM never responds and eventually i cancel and get a refund! Also lots of fake high end purse and Ugg Coats! BEWARE! It's best to just stay away or wait for the item on Ebay! Mercari so far has been pretty decent and they also dont release funds until buyer gets the item!

I have sold thousands of dollars (and earned poshmark quite a bit in the process) on their site over the years, I have been a top rated seller, and have glowing reviews. You would think with all this that Poshmark would try to be somewhat helpful and accommodating when an issue arises... well not even close. A buyer purchased something from me, complained and asked for a refund using filtered photos and what I can only assume is that they damaged the product after using it--and poshmark allowed for the return. It was a low priced sale so it was annoying, but not the end of the world. However, this made me concerned for future sales and I asked poshmark what they do to protect sellers from buyers cheating us and they basically have nothing in place and were less than helpful or sympathetic to my case. They would not address specific concerns or information in my emails and just offered generic information that did not help in my case. I let them know that I am frustrated and worried that I will be cheated on high priced items in the future and am questioning if I should keep my account if that is the case. Their response was to send me a step by step on how to delete my account if I am unhappy. I am amazed at how terrible their customer service is and will be sticking to sites like Tradesy which operate professionally and have some respect for the people selling on their site and earning them money. Do yourself a favor and avoid poshmark as a seller.

My comments would take pages and bore you. And it did start well, but not end well.
My suggestion, regardless of your review, is to request PayPal send you the copy of the agreement you signed if applicable. Until I cancelled PayPal and removed as a form of payment, ( after telling me my account was compromised and they LOWERED security and dismissed my emails, I removed clothes and payment) I was unaware that I had a written signed agreement - PayPal asked if I wanted to cancel the agreement.
I immediately cancelled and asked PayPal if the agreement (as I didn't recall signing one) was between me and PayPal or me and Poshmark. Per PayPal, by checking some box as signing up with POSHMARK and checking PAYPAL that implied it was a signed agreement. As I did not read closely enough, I thought that any time a signed agreement was transacted, especially as this included a third party an email or some facsimile of the agreement would be sent to ensure I understood the terms. Fortunately, the customer service at Pay Pal informed me. My lesson to read the fine print. Hope no one else has a similar issue.

I know there are a lot of negative reviews, but so far I only had good experience with the customer service and other seller/buyers.
I sell luxury bags on Poshmark sometimes. 20% fee is a bit high, but what I love is their authentication service, which can eliminate my worries about buyers claiming "item not authentic" or "item not as described."
I sent inquiries to their customer service through Facebook and they have always responded very quickly.
I guess the key is to use their Concierge service when selling high end items, and choose buyers if you can. Sometimes I did not accept offers even though they were high enough, due to the lack of reviews or because there was something shady about them. Like any other selling/buying platforms, discretion is needed, but so far Poshmark has provided the best experience compared to other services such as Mercari.

I love the classic styles of Nine West pumps. I was driven to the Poshmark app through Pinterest. I found some well taken care of shoes on the site. Im in a transition period in my life and found that purchasing from the site allowed me to afford to appear that I was not going through a bumpy time in my life. I attempted to purchase Silver pumps from 3 different sellers on 3 different occasions for my birthday. The first pair was lost in the mail. Second pair was purchased, never shipped. Third pair, purchased at asking price, never shipped. The seller has a full week to ship. During that time my money is held until I receive the package. Well, if Im on a budget and see another item or the same from another seller, my money is stuck and Im at the mercy of the seller until they decide to ship, or not. I run the risk of losing that purchase to another buyer. And yet as a buyer, if I dont release the funds for the seller, they take my funds after three days. But some of the sellers have inactivity for a time. What that means I dont know. Are they sick? Are they incapacitated? But my question is, if you have an online store, who is minding the store while buyers are purchasing? I queried a few buyers from some I tried to buy from and they never received their packages either. Yes we are refunded, but instead of taking the buyers through all of this why not hold sellers to an activity boundary? If there has been no activity in 7 days, make the account of the seller inactive UFN. I can bypass and buy items from active buyers. Its simple! And the Customer Service team is ridiculous. Reading from a script, very Stepfird Wife-ish. Could be a great tool for those re-entering the workforce on a budget or just going through a rough time in life. The items are nice and most are kept well. If a person doesnt have to look like what they are going through, its a good thing for their esteem. Most dont think about those things until its them. Poshmark needs to re-think their policies and procedures.

I have been a seller on this website for four years. I've made literally thousands on it. But I'm nearing the end. The customer service is literally the worst I have ever encountered in my life. A buyer lied to them to get a return on an item and I asked them for an explanation. I've sent three emails, I've messaged them, I've tweeted them. I've tried to be polite about it and I've gotten nothing from them in return. When I posted reviews on Facebook, I found other people reaching out to me with their own horror stories. I've checked the BBB too. They've had 693 complaints filed against them. I feel bad I ever recommended them to anyone, they are just so awful. And it's abundantly clear from their lack of response, they just don't care. DO NOT USE THEM.

I placed 3 orders. 2 items were knock offs from one person, the other was listed as a size 12, when it was a size 8, from another. Poshmark policy was that they provide you with a return label. Iˋd written NUMEROUS E-mails for return labels, with ABSOLUTELY NO RESPONSE. I did get my money back, because I called the credit card company, & they fought for me. I had made numerous purchases from them with only 2 shady sellers. I am stuck with the merchandise with no address to return them, because POSHMARK would NOT respond to my numerous E-mails, then, they blocked me. What was hilarious was when I called my credit card company about a dispute with an on line clothing company, before I could tell them the name of the company, the credit card representative said, POSHMARK?. I knew then, they obviously received MULTIPLE complaints. When I went on line to several sites, I could NOT believe the NUMEROUS complaints from MULTIPLE sites about POSHMARK. Personally, someone needs to start a class action lawsuit against them!