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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

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Wisconsin
2 reviews
5 helpful votes
Follow LAZONDA P.
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Terrible Service
February 21, 2018

The seller's on this site aren't committed at all! I've bought items never got them, asked questions and I never got answers, made bids never heard anything back. The seller's need to be monitored and reviewed to be able to sell. I'm going back to EBAY :)

Date of experience: February 21, 2018
California
1 review
1 helpful vote
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When you sell an item, before they send you shipping materials, they have you fill out some fields like your birthday (why not ask this way before we sell an item, like when we sign up?) The lamest part is that you have to scroll back from today's date, and you can't scroll back by year... you have to go back each month of every year. Imagine if you are in your 40s! That's a lot of wasted time because the site developer was a $#*!.

Date of experience: February 20, 2018
Missouri
1 review
4 helpful votes
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I purchased an article of clothing from Poshmark, and when I received the item, it was a different wash than the photos showed. I *immediately* reported that the item was not as described, and they sent me a message saying that they would review the photos. They sent me a strongly worded message from the seller themselves, and have requested many additional photos of the item, all of which I have submitted. I am very disappointed and will never be using this site again.

Date of experience: February 17, 2018
Texas
1 review
11 helpful votes
Follow MELISSA V.
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I have never left a bad review for anyone in my life. Let me just start by saying that I just started selling on poshmark. Getting rid of some old clothes and making a few extra bucks is good. Plus there's some good finds on there. Anyway after making some money I wanted to transfer it into my bank account. Poshmark says they are sending me a verification code to confirm my identity and then I can transfer my funds. I made several requests to receive my codes and NADA, ZERO. After a few hours of waiting I decided to reach out to their customer service. IT HAS BEEN 5 DAYS NOW AND I HAVE GOTTEN 2 RESPONSES AFTER ABOUT 12 EMAILS BEING SENT TO THEM STATING THEY NEED SOME BASIC INFO FROM ME TO HELP. I HAVE REPLIED TO THEIR EMAILS AND GOTTEN ABSOLUTELY NO RESPONSE BACK. FOR A COMPANY THAT GETS A TON OF MONEY OFF OF PEOPLE WITH THEIR PRETTY HEFTY % FEE AND SHIPPING ETC THERE IS NO REASON WHY THEY CAN'T HAVE A PHONE SERVICE. IRONIC PART OF IT IS I CAN SPEND MY POSHMARK MONEY ON POSHMARK I JUST CAN'T ACCESS IT (HA WHAT A SHOCK) THIS IS THE ABSOLUTE WORST CUSTOMER SERVICE IVE EVER HAD TO DEAL WITH MY ENTIRE 26 YEARS OF LIFE. I WAITED DAYS FOR AN EMAIL RESPONSE TO SOMEONE WHO ISN'T CHECKING TO RESPOND. DISGUSTING. UNPROFESSIONAL AND A SCAM. AND TO ANYONE SAYING OH PEOPLE ON THIS WEBSITE COMPLAIN I DONT EVEN KNOW WHAT THIS WEBSITE IS SO SHUT YA MOUTH AND GET ON POSHMARK THEN COME TALK TO ME $#*!.

- A VERY ANRGY POSHER

Date of experience: February 12, 2018
Florida
1 review
4 helpful votes
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The worst customer serive
February 12, 2018

I have never had a worse customer service in my life. First of all, they do not have a phone number- its only by email. They were slow, incredibly rude, and very unhelpful. Will not be giving them my business again.

Date of experience: February 11, 2018
North Carolina
1 review
6 helpful votes
Follow Annslee U.
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I have ordered multiple times from Poshmark, receiving some nice items and also receiving items that were damaged, misrepresented and in one case not the item being sold at all. And many times the item for sale turns out not to be available at all. Most recently I purchased a sweatshirt, that was advertised as like new, only worn a couple times. When I received it, it was clear the sweatshirt's collar had been cut. I contacted the seller who readily admitted that she did indeed cut it, but didn't think it was a big deal, so she didn't list it. After I told her that I would be returning it, she told me to just keep it since she didn't want to pay to ship it back. I sent an email to poshmark, with pictures and the details of the conversation - which was on listing itself, but was told that 3 days had passed since delivery and that although they agree that the items looks damaged they couldn't do anything about it. Next time report it sooner... I wasn't available to open the package the day it arrived. Nonetheless, I responded that there would not be a next time. I gave them multiple chances, thinking they would improve their requirements - actually hold seller's responsible for merchandise they sell - like Amazon and Ebay. But the integrity of this company is seriously lacking. Actually losing a customer for less than $20 just shows what their priorities are. Terrible customer service in addition to an outdated website. I won't waste another minute or dime on them.

Date of experience: February 8, 2018
California
1 review
5 helpful votes
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Zero star
February 9, 2018

Horrible company, no buyer protection, cheap knockoff.
Terrible site, terrible customer service.
Zero stars.
Stay away
Stay away
Stay away

Date of experience: February 8, 2018
Illinois
1 review
4 helpful votes
Follow Noel-Marie K.
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So my very FIRST experience with Poshmark will be my last! How is okay that you order a sweater, pay for it, get confirmation from the seller that it will ship, they take your money and then 2 days later get another email saying the "seller no longer has the item" and to expect a refund? So groovy I get my money back but dang it I wanted that sweater! Imagine if I decided to change my mind on Ebay and pull this BS stunt - talk about negative reprocussions. Well thanks Poshmark, I'll stick to ordering from legit and reputable sites from now on.

Date of experience: February 6, 2018
Tennessee
1 review
1 helpful vote
Follow Harvey A.
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Don't come here if you want multiple items from different sellers. I can still find things cheaper from other sites that offer free shipping or bundle everyone's into one shipping. I'm not going back for this reason. Plus some sellers don't answer for days and then the product sells.

Date of experience: February 6, 2018
Ohio
11 reviews
62 helpful votes
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Follow up with previous review
February 6, 2018
Updated review

After reading other reviews, I felt really bad about my order. I was going to wait till Monday to send them e-mail to follow up with the case. Last night, I checked my e-mail and found they approved the case and sent me a return label. The case for review took 4 days. At this point, I felt so much better. I did not get any angry messages from seller either. The label was printed and order was sent back today. One reviewer said is correct, if the products are used, sellers should not use the NWT and try to cheat. So far I had 3 buying experiences and 1 selling experience from this site. Not sure if I should keep buying from here.

Date of experience: February 5, 2018

I was scammed recently
February 6, 2018
Previous review

I have both selling and buying experiences on Poshmark. Overall, the selling and buying transactions were OK until last week. I ordered the designer sunglasses from a seller, the seller identified this sunglasses as new, never worn. Once I received the sunglasses, I realized that the sunglasses is used. I see scratches on Both legs and scratches on the lenses. I contacted the customer service and filed the report and requested to return. The next day, got e-mail from customer service, asking me to turn in more photos, same thing just like the other reviewer mentioned. I turned in 7 more pictures and waiting for the answer. From the other reviewers information, probably they will refuse to return. I will put more reviews once I hear from them.

Date of experience: February 2, 2018
California
2 reviews
6 helpful votes
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Don't ever sell by Poshmark. They would love to steal your money without reason. Don't ever sell it. They're getting 20% but still wants to steal your money. Scammer company, idk why they're still existing in USA. Not professional, workers are rude, tons of scammer buyers.

Date of experience: February 1, 2018
Texas
1 review
4 helpful votes
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I have sold a designer purse 2x on this sight. They had me send to purse to them for the "conceirge service" and they authenticate the bag and then send onto the buyer. After i sent it in they said they could not Authenticate the payment method from the buyer. The second time i sold it i was assured there was not a problem with the buyer and to send the purse into them. I was contacted a few days later stating there was a very small "screw" missing on the bag and they wanted to contact the buyer. I was then notified that they could not get in touch with the buyer and therefore would send the bag back. I will never deal with these people again.

Date of experience: January 29, 2018
Texas
2 reviews
7 helpful votes
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Poshmark is great
January 30, 2018

Everyone on site jabber complains about EVERYTHING. I dont even trust the negative reviews on here anymore because Ive heard so many bad things about companies Ive had great experiences with.
First and foremost, Poshmark is fantastic. I love this app. Buying and selling is a breeze. If you have any disputes about an item you received not being as described, do not contact the seller, contact Poshmark and immediately let them know. Make sure you do this before you accept the package! Like ALL second hand sites, once you accept the package its a done deal, you cannot do anything anymore.
Poshmark is a friendly community of people thats about networking and developing rapport with your customers, unlike other sites where you literally just sell the item and leave it at that. Its way easier to sell on here as you can bump, or share, your item to the top of a feed as many times as youd like where as other sites, youd have to pay for this feature. Granted you can only share it with your followers but its really easy to gain followers and if you dont want followers, they have posh parties where you can share your items an unlimited number of times and itll reach every posher on the app attending the party. As for high prices, every selling site has high prices. This is because buyers have the option to barter. If youve ever sold anything, Im sure you know there are A LOT of low ballers out there. This higher price allows for someone to offer a lower price closer to what the seller originally wanted to sell it for. This is not a new practice. This is done by every seller ever who offers bartering on their products. I highly recommend you try it out for yourself before you let these negative nancies ruin your perspective of Poshmark.

Date of experience: January 29, 2018
Illinois
38 reviews
148 helpful votes
Follow Susan L.
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This site is really hit and miss. If you get lucky enough to find an actual honest seller, the experience can be great.

I experienced both good and bad sellers over the holiday's. I had recently found the site this past November and decided to make some purchases. I bought 6 different items from 6 different sellers. Half of the items (3) came great, just as described and one lady even threw in an extra little gift. The other 3 were disappointments. I bought a pair of leggings with a cute holiday deer themed print. I know now why there was only one picture of the item folded up... that's because they were a flaw from the manufacturing... on one leg the deer print ran upside down. The seller never mentioned that in the description. The second item was supposed to be a women's size large mossy oak hoodie. It showed a black hoodie with a pink embroidered mossy oak logo. When I received the hoodie it was filthy. Dog hair all over it and it was wrinkled. It looked like someone pulled it out of the dirty clothes and sent it like that. I washed it several times before I attempted to wear it... only to then discover that it was a MAN's size large jersey hoodie that someone used their embroidery machine to put the pink mossy oak logo on. I'm swimming in it! The 3rd item was purchased and I never heard from the seller. The poshmark site did close the purchase for me, but it was very frustrating waiting for it to be sent, contacting the seller and not hearing from them. I think some sellers are very absent and may have even stopped selling but just didn't bother closing their account. I don't know.

Overall it's just a really hit and miss site. I've never been able to 'bundle' any items because a lot of the sellers don't really sell 'their' personal items. So they will have a size large blouse, but when you go to see what other size large items they have so you can 'bundle' and save on shipping... you wont find ANYTHING else in their closet that would fit you. I think a lot of them buy yard sale or second hand store items at random and then try and sell them for nearly new prices. So Buyer beware.

Date of experience: January 26, 2018
Virginia
1 review
6 helpful votes
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I started using poshmark a year ago at a friend's behest. DO NOT EVER BUY ANYTHING on this website. I bought a coat and the sleeves were different lengths. When I tried to return, they said that it was not returnable because the seller didn't misrepresent the item! IT was 85 dollars down the drain. Ebay does not charge you 20% fees! And they almost always side with the buyer. I WILL NEVER EVER use this website ever again!

Date of experience: January 24, 2018
New York
7 reviews
14 helpful votes
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Don't Believe The Hype
January 24, 2018

I've purchased a few minor things from sellers on this website-- which I really wanted! But Poshmark isn't all that it's cracked up to be! I had STELLAR experiences with two (2) sellers. Yet with the others (two to be exact) there was NO communication whatsoever. One order I had to cancel because I never heard from the vendor (God forbid something of a personal nature could have happened; because let's face it--this thing called 'life' happens!); The other vendor didn't even take the chance to say "Gott segne dich!" for the purchase. Again, I understand stuff happens! But you can at least be personable!

Another drawback; a lot of these sellers don't get back to you when a you pose a question regarding their merchandise. I don't understand if other 'poshmarkers' are wasting their time, if they're that overwhelmed selling their goods and wares or in all honesty they just don't want to be bothered! Yet whatever the reasoning my time will be very limited scouring for merchandise on this site.

Date of experience: January 24, 2018
Illinois
1 review
4 helpful votes
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This website seemed to have a bunch of great stuff for next to nothing, and I was so tempted, but I read all of these horrible reviews. As a result, I was incredibly skeptical, but I found a dress from Anthropologie (originally overpriced obviously) for like $10, so I took the gamble... it arrived in perfect condition, clean, nicely wrapped, and the seller was great. Gambled again & got the same result.

I'm moving to Australia and basically needed a whole new wardrobe. I've purchased pretty much everything on poshmark, and I've gotten such amazing stuff (really beautiful clothes& a few rare finds) for much less than I intended to spend. Overall the sellers have been awesome... wrapping stuff up like gifts, including extra presents. I've gotten a few duds (dirty stinky clothes, stuff not in great shape), but they've been few & far between.

I basically got the coolest clothes ever for about 1/4 the price. I'm so so happy with the site for buying.

Having said that, I probably wouldn't sell there. They take 20% (compared to e-bays 10), and it seems like they don't screen for creeps.

I love love love this site! 5/7 with rice!

Date of experience: January 20, 2018
Arkansas
1 review
5 helpful votes
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I have ordered a few hair extensions without issues from poshmark but I ordered some described used as once and when I received them they were in terrible shape and unwearable. It seemed like they were heavily bleach which should never be done on hair extensions and so I immediately reported it 5 minutes after receiving the extensions. They sent me an email back the next day that they needed more pictures but I did not see the email until the day after and they said I took to long to respond and went ahead and charged my credit card for the MOST damaged extensions. When I responded and explain I had not seen the email till the next day they just said they wouldn't do anything. Do not use this site you're much better off buying from amazon or ebay where they protect the buyer.

Date of experience: January 20, 2018
Louisiana
2 reviews
3 helpful votes
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Garage sale quality
January 18, 2018

I was happy with my first two purchases, but my 3rd was awful, cheap, dirty and not what they said it was (t shirt vs sweater). They denied my request to return saying it was my fault for not asking more questions. Item was dirty on arrival. Here is some advice PM, if you have something listed under "sweaters", be sure it's a sweater and not a long sleeved tee.

Date of experience: January 18, 2018
Florida
1 review
5 helpful votes
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RIP OFF
January 12, 2018

I purchased a dress online for a WEDDING to later find out they canceled my order because the "Seller changed their mind". What type of business is this? Dont waste you time. Refer to the image for proof.

Date of experience: January 12, 2018