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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Oregon
5 reviews
18 helpful votes
Follow Gshops B.
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NWT means "new with tags". If an item isn't new, it should not be permitted to be posted as such. I purchased a necklace with the NWT description, and the necklace I received, which was gold-plated, was tarnished to the point of looking green. Unacceptable for Poshmark not to accept the return of this item.

Date of experience: January 10, 2018
New Jersey
1 review
11 helpful votes
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But I am hooked On poshmark I have over 400k followers I sell a lot i think I am the only honest seller on there, i sell on Mercari also but i sell a lot more on Posh i just wish they didnt take so much percentage I have such a following i can't leave but yes they are horrible they dont stand behind you at all

Date of experience: January 8, 2018
California
1 review
3 helpful votes
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Sounds like a legitimate company but it's not. Lots of scamming buyers that will damage items, send different items for returns and screw you over. Poshmark doesn't care. They follow no regulations like ebay does. Poshmark takes out 20% and ebay takes out 10%, but at least at Ebay the buyer and seller are covered. Go ahead screw yourself over. Hopefully poshmark will eventually go out of business so a legitimate business can take it's place. Don't settle for shady illegal practices like poshmark.

Date of experience: January 8, 2018
Florida
2 reviews
8 helpful votes
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Sellers beware! Buyers can open a case for any reason, and Poshmark WILL NOT bother to read any evidence from the seller. Considering they take a whopping 20% commission from their sellers, you'd think they'd take care of them, but nope they don't care about you at all!

Date of experience: January 6, 2018
Kansas
1 review
3 helpful votes
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Just as the other reviews say they do not stand behind the purchase you make. They make no effort to resolve concerns with product issues. I am out $95 for a shirt that was shrunk and sold as a size medium. I provided extensive photos showing it was smaller than a size small in comparison to similar garments. No willingness to resolve it so I am out the money. Do not use this service. Ebay has better protections.

Date of experience: January 6, 2018
District of Columbia
1 review
2 helpful votes
Follow J------L B.
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I paid $200 for a coat that I requested be the same size (8) as the one I already own. The one I received was so small, I couldn' t possibly use it. No way to return it. Company policy even when I just want a bigger size.

Date of experience: January 5, 2018
Pennsylvania
1 review
5 helpful votes
Follow Joanne H.
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Its ok
January 4, 2018

Some items are wonderful but you MUST know your merchandise and pricing. For example a Madewell bag was selling for $100 on Posh NWT but I could find it on sale at Nordstrom Rack for $60. Some people just way overprice items and get angry with lowball offers. Monitor from whom you buy, dont be afraid to lowball, and dont forget to accept lowball offers from others.

Date of experience: January 4, 2018
New York
1 review
4 helpful votes
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I tried to buy a coat for my wife for the holidays. What was shipped was nothing that resembled what I bought online. They refused to refund my money. Do not buy from them under any circumstance - not a credible business

Date of experience: January 2, 2018
New York
1 review
6 helpful votes
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Bait and Switch
December 28, 2017

I purchased boots online that stated they were "brand new" no box or tags and size 6. When I received the boots they were worn on the bottom however I thought I could live with that. They shipped me a size 5. I reached out to Poshmark and they stated they already paid the merchant and I need to take it up with them. I'm out $125.00 due to their poor return policy and allowing merchants to bait and switch products without reprecussion!

Date of experience: December 28, 2017
Florida
6 reviews
17 helpful votes
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Stay away from this site
December 27, 2017

Received of obviously used and got lot of Moths moles on dress sold as Brand new! Return request but They sent me email saying I must return in 24 hours 3 days later they accept return! What kind site is this! And be careful if you don't makes sure carefully in 2 days after order delivered they will automatically close return request and no option for it even item is not as described. Incredibly trashy site!

Date of experience: December 27, 2017
California
11 reviews
28 helpful votes
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Some beautiful items, true, some decent sellers as well BUT the customer "service" overall is horrid. We have heard NOTHING but nightmares about this place. No return policy no help, unanswered emails, and also along w/ a string of dishonest shenanigans we have heard (but not experienced) We cannot fathom as to how much longer this site can uphold it's bearings. Be very very careful when you purchase something, you cannot return it and will go through hell doing so.

Date of experience: December 24, 2017
New Jersey
1 review
3 helpful votes
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Cheaters /Scammers
December 25, 2017

Posted a sweater, ordered it, they took my money charging my card IMMEDIATELY, waited THREE weeks, NOTHING! Finally write them, receive apology, checking with seller. Asked if I want to wait longer, or get my money back. Meantime, they had $45 in THEIR bank account. Continuously e-mailing me "offers". Horrible, Terrible vendor, luring customers without having the merchandise, only to try to sell you something else. They're just a 'go-between' for UNVETTED, scamming sellers. STAY AWAY!

Date of experience: December 24, 2017
Arizona
1 review
1 helpful vote
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Terrible site
December 22, 2017

Awful and dishonest site. Tried their referral code many times and it never works. It is a complete scam to trick people to sign up.

Date of experience: December 22, 2017
New Jersey
1 review
3 helpful votes
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Horrible experience from beginning to end! A plethora of dishonest sellers and a customer service utterly useless and inefficient. I had problems with half of my transaction, despite asking questions and verifying everything before buying. They do not even come close to the service and protection I have on ebay both as a seller and as a buyer. A total waste of time and money. I decided to delete my account and to save myself the aggravation.

Date of experience: December 21, 2017
New York
2 reviews
5 helpful votes
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SHIPPING ISSUES
December 20, 2017

Pretty ridiculous that my order shipped on 12/8 but still isn't here yet and is now sitting at a San Bruno USPS with no tracking update since Monday. I would love if someone from Poshmark could look into this and get this figured out - pretty annoying.

Date of experience: December 20, 2017
California
1 review
9 helpful votes
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Don't Do It
December 20, 2017

Poshmark is not a trustworthy site. I have sold and Tried to purchase from Poshmark. I had a horrible experience with someone who was a long time Posher, they sent me a fake item and then tried to block me when I inquired as to why the picture online was not what I received. I finally received a refund from Poshmark after sending in photos and emails, which took 3 weeks. As a previous seller, I hate the social BS games, I dont want to follow these old bittys around, I'm trying to make money. Its a hot mess! Try it out and see for yourself, if the follow games don't wear you out, getting ripped off will.

Date of experience: December 20, 2017
Indiana
1 review
7 helpful votes
Follow Linda C.
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I've had multiple sales by ethical buyers that went beautifully and I received 5 star ratings on all of them. I always disclose any minor flaws in my listing so a buyer can purchase with confidence. Then, I had a buyer purchase a designer handbag and damage it so she could return it. After she damaged it, she sent pictures of the item to Poshmark stating it wasn't as described. Poshmark stood 100% behind the buyer and scolded me for the oversight. There was no oversight because the flaws didn't exist when it was shipped. When the now damaged item was returned, the buyer had crammed it into a small mailing box without the waterproof bag or bubble wrap I sent with it when it was shipped. I had also included a gift which she kept. Poshmark did nothing. After I video tapped the condition the buyer returned the handbag to me, Poshmark only offered me a $15 credit if I bought something off the website which insures they make money off of my next purchase. What a joke. Now I have a damaged item worth a lot less because the buyer that also sells on Poshmark worked their system. If you sell on this site, you better video tape your item while packing it and zoom in on everything. You only have 8 photos spots when you list, so all the buyer has to do is damage it where the picture isn't zoomed in. However, that being said I don't believe Poshmark would do the right thing. Seller beware on this site. You will take a risk selling and won't have Poshmark's support if/when you need it.

Date of experience: December 17, 2017
Texas
5 reviews
25 helpful votes
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Trash clothes, no refunds
December 16, 2017

Years ago I had a lot of success with Poshmark, but the past year an a half the site has really gone downhill. I have been sent defective items, clothes that were not as described, and Poshmark has refused to offer a refund or return service. I just had to give the seller a low rating, and those ratings aren't even displayed prominetly so they have no bearing on the account holder. Recently I made an accidental purchase and reported it right away. I contacted Poshmark THREE TIMES before finally contacting the owner. The owner was never notified from Poshmark, Poshmark did not cancel the sale, and she ended up shipping it anyway. I tried to make another claim, I was told I couldn't make a claim while the item was being shipped. I tried to make a claim when I received the item, and Poshmark said they couldn't do anything and that I should have contacted them sooner. What a mess! If you're looking to scam young women and get rid of your damaged clothes for top dollar prices, this is the site to do it!

Date of experience: December 16, 2017
Texas
1 review
4 helpful votes
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Overpriced
December 12, 2017

Yes, I got a few good deals, but most of this junk is overpriced, even though it is used. No, I am not going to pay $30 plus shipping for a pair of stained, worn out, smelly old Ugg boots. I don't care what the brand name is. I rather pay 10 bucks for a brand new pair at Walmart that don't look like they're about to fall apart.

Date of experience: December 11, 2017
Arizona
1 review
4 helpful votes
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Buyer Beware!
December 10, 2017

I've bought a number of items from different sellers on this site, and have been disappointed on every purchase. The pictures don't show detail at all - you cannot zoom in on the item, and if you're counting on the seller to be honest with you about the condition of their items, FORGET IT, and that's if they respond to your questions at all! The last two items I've purchased both had a very musty, storage smell, and that's after I specifically asked the seller if the clothing had any odors, which of course they said, "no". They will hide the rips, tears and stains from the pictures and tell you it's in great condition. Now I realize that Poshmark cannot control dishonest sellers, but they could implement some kind of a return policy that forces the sellers to be honest. The sellers have obviously figured out that they can sell clothes that Goodwill wouldn't take, and no one will hold them accountable for being dishonest.
So - BUYER BEWARE ON THIS SITE!

Date of experience: December 10, 2017