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Poshmark

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,866 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 49th among Consignment sites.

service
786
value
709
shipping
680
returns
659
quality
640

We monitor reviews for authenticity

Connecticut
1 review
2 helpful votes
Follow Sandra K.
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Not worth it.
March 26, 2024
Updated review

Hello. If you want to sell something quick to pay rent, Poshmark is not it! It takes a lot of work and a lot of people who work for Poshmark will harrass you trying to see if you are legit. It will be worth it I am sure after a few months of sharing other people's stuff and your own stuff. I have been on Poshmark for months now and no sales. I have great stuff from my closet with tags still because I did not get to wear them. Great clean designer bags and no sales. I have reached posh ambassador status and still nothing! Horrible!

Date of experience: March 26, 2024

Do not sell on there!
February 8, 2024
Previous review

Rude people buying on there. Site does not handle the money, you pay them after we purchase. Have to have already $200-$500.

Date of experience: February 7, 2024
Ohio
1 review
0 helpful votes
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When I tried to return a defective product, I was told to send it back to a California address which was $27.00 for postage. I received the package from a North Carolina address. To send it back to that address would have been $16.00. I shouldn't have had to pay any return postage for a return. I didn't receive any help from Poshmark. PayPal came to my rescue and made things right at their expense. I will never order from Poshmark again. I'm sticking with Amazon for all my purchases from now on.

Date of experience: March 23, 2024
Missouri
2 reviews
1 helpful vote
Follow maria S.
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Recieved a package from Poshmark Had no idea what it could be. Opened and it was a Louis Vuitton diaper bag! I am 63 years old. They ( Poshmark and seller) stated I bought from auction. In the few years that I had purchased from Poshmark, never ever did I participate in any auctions. What is frightening, is that they were able to charge my pay pal account. ( cause it's my preferred way of buying) scary. I explained I had no idea how that happened. I was a good buyer, payed fast. Had no interest in a diaper bag. Never participated in an auction. I have no idea how it was " liked " on my account. No other signs of looking for baby products or baby bags. They didn't care. As far as I am concerned they stole from me. I offered to pay shipping back. Disgusted with thieves in the internet. I will talk every one I can find from going on this site.

Date of experience: March 17, 2024
New Jersey
1 review
0 helpful votes
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I bought a hand cream. I liked the product. The delivery was quick. The description was correct. I am very happy about the delivery and service.

Date of experience: March 14, 2024
Massachusetts
2 reviews
2 helpful votes
Follow Ali F.
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Just another scam
March 9, 2024

Poshmart is just a site that supports people scamming each other. No matter how much documentation and proof you have, they dont care. They allow sellers to lie, cheat, and steal and when you ask for a return they deny it. In my case a seller sent me stained shoes saying i can easily clean them off. I tried cleaning them, it didn't work and i want a refund. Im denied a refund because i tried to clean them?! This company is illiterate and shouldn't be able to scam people like this. This is a perfect opportunity for a refund. Sellers shouldn't be allowed to sell damaged products and i shouldn't be penalized for following the directions they allowed?

Date of experience: March 9, 2024
New Jersey
1 review
1 helpful vote
Follow Carole E.
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Credit Card scam
March 8, 2024

Do not purchase from Poshmark! Somehow I was told that I won an auction that I never entered!My credit card was used and charged. Either it is some kind of Poshmark scam or the seller got my bank info. In any case I had to close my bank account! Don't give them any info!

Date of experience: March 8, 2024
Tennessee
1 review
1 helpful vote
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No logic
March 8, 2024

Poshmark will not be fair about resolving a dispute. They will side with their sellers who have a large inventory so as to keep them happy even when the seller has been dishonest and abusive. I bought some shoes from a seller which appeared to be fine in the pictures. Upon receipt, they were extremely stretched out and unwearable. I disputed it and sent them pictures of what I received. Their seller immediately accused me of taking the pictures in a way to misrepresent the condition. In the following conversation with her, she was combative, defensive and belligerent. Finally Poshmark stated that they were disapproving my dispute. They offered that I could resell them on their site. It would be dishonest to resell these shoes in such poor condition. They paid her my money
And left me with an expensive pair of shoes that are unwearable. I will never use their site again.

Date of experience: March 7, 2024
New York
1 review
0 helpful votes
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I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Date of experience: March 6, 2024
California
1 review
0 helpful votes
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They sent me wrong item and won't return it. I got stock with a useless item. DONT BYE FROM POSHMARK THEY WONT ACCEPT RETURN.

Date of experience: March 5, 2024
Illinois
1 review
3 helpful votes
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Horrible customer service
March 5, 2024

One of my packages is lost in transit, tracking number hasn't updated in 18 days, I emailed Poshmark 3 times, STILL no response. I'm a Posh Ambassador and extremely disappointed with the customer service which is nonexistent.

Date of experience: March 4, 2024
North Carolina
1 review
0 helpful votes
Follow J W.
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I purchased an item from postmark and it was damaged when I received it. I replied several times to either get a new item delivered to me that was not broken or send a refund and I never received either. I urge you not to order anything from them. They send damaged products and don't care about their customers!

Date of experience: March 3, 2024
South Carolina
1 review
0 helpful votes
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Scam site
March 3, 2024

Place an order get it confirmed. They set item price they set shipping price then they reneg on item bought stating shipping costs. They set the shipping cost not me. If they under estimated cost of shipping it is on them. Their mistake not mine. They refund so they can make more money reselling.they take no responsibility for their mistake. They accepted payment then arbitrarily refund. What about my loss of use of my funds. What about their legal liability to delivery goods paid for.

Date of experience: March 3, 2024
Greece
1 review
1 helpful vote
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I dont really get this platform, there is no verification of authenticity (so well ok, its like ebay), no requirements to photos sellers provide like quality, quantity and that pics should be their own, not pasted from products' websites, lots of things are missing proper description and just as well copied from the website. They say that customer has to ask questions seller, so up to what point should I interview a seller? I wanted to find one Reformation dress that was sold out on the official website and I found plenty of offers, but the thing is that for the same dress of the same colour there were about 5 different tags types on the pics of different sellers, so I believe there are a lot of fakes there. Also its very concerning when someone has 7000 items in listings and they are from all different brands and sizes. So this person took them from where? Some China fakes I assume.

Date of experience: March 3, 2024
Missouri
1 review
1 helpful vote
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Poor Customer Service
February 29, 2024

I've been a seller on Poshmark for 4 years. Last week, I sold a pair of pants on Poshmark. They were delivered to the buyer on the 24th. Poshmark has a 72 hour window for the buyer to rate the purchase. If they don't, Poshmark will release funds so the buyer gets paid. It was well past 72 hours, and I had not been paid and the buyer didn't rate the purchase, so I sent a message to Poshmark requesting to get paid. I got no response from Poshmark. There was a "your payment is on hold," notice at the bottom of the sold listing. I had no idea why. On the 27th, the buyer sent me a message, stating that the pants were dirty on the surface and had soiling in the crotch. I asked for pictures, but she didn't submit any. Yesterday, I got a notification from Poshmark that the buyer opened a case for dirty pants. I sent Poshmark my pictures of my listing, but they didn't respond to me. They approved the buyer's case. The pants were CLEAN when I listed, sold and shipped them. The buyer ruined them, so I cannot resell them. Poshmark is practicing unfair business with their sellers! The buyer is trying to scam me, and Poshmark is an accomplice to this! #1: They don't communicate or reply back to e-mails, and they have no one answering their phones. #2: They don't release your payment after 72 hours. It was over 85 hours, and they allowed the buyer to open a case and then accepted it 5 days later! #3: Poshmark froze my account without telling me why or giving me prior notice, so I was not able to do anything for over a day!

The first four pictures are mine. You can clearly see that the pants are clean. The last picture is the buyer's. You can tell they aren't the same pants. They are a different color, material and have different tags.

Date of experience: February 29, 2024
Georgia
1 review
0 helpful votes
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Customer Service
February 29, 2024

I have tried to contact customer service several times to get my items listed in my closet. However, I keep getting an error and will not that me post. I haven't gotten any response in three weeks. I will be closing my account due to the poor customer service support for the seller.

Date of experience: February 29, 2024
California
1 review
0 helpful votes
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Used sunscreen
February 27, 2024

Sunscreen arrived without the original box and there was no safety seal on the product. Looked used.

Date of experience: February 27, 2024
Florida
2 reviews
7 helpful votes
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Don't Recommend
February 22, 2024

I was sent the wrong item, which does happen, even though it shouldn't...but their return process is the worst of any online shop.
I won't buy from them again for that reason.

Date of experience: February 22, 2024
Colorado
2 reviews
0 helpful votes
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Poshmark Customer Service is the WORST. Bought an item. In my Poshmark account under the "Offers" tab there was a prize giveaway. Opened it up, I won something and just had to pay shipping. I checked and Poshmark gives prizes so I thought it was legit. Instead Poshmark let some 3rd party scammer into my account and lie that I won something so I'd pay shipping. I didn't even realize it was a 3rd party until it was too late. The 3rd party wasn't sending anything. Instead it planned to keep the credit card to suck a monthly fee. For the chance to win. LOL. Had to deal with those clowns and undo all that mess. Then contacted Poshmark Customer Service and these CLOWNS just gave me the run around. So I deleted my account. NOT SAFE, don't walk - run.

Date of experience: February 20, 2024
Florida
1 review
0 helpful votes
Follow Luna C.
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This site is not safe for buyers. Too many scam and fake items they claim they authenticate items that are not real. When you make a claim it's very confusing design it's not user friendly and on top no Custumer services they will never get back or respond to your claim, you are basically on your own.

Date of experience: February 17, 2024
Idaho
1 review
0 helpful votes
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This company is a complete rip off. They sell mismarked items and refuse to accept a return. DO NOT WASTE YOUR TIME AND MONEY

Date of experience: February 16, 2024