PoprealReviews 481

If zero was an option that's what I would have given them. I bought a dress for my one year-old to wear to a wedding and the dress that they sent was extremely poorly made and did not represent the dress I found online. The flowers on the dress were cut jagged, torn, and poorly placed on the dress. Contacted popreal regarding the dress that was sent to me and they told me that customers have reviewed the dress well and the dress is fine. I included pictures when I contacted them to show the poor quality of the dress and they just dismissed it. And the next email replying back they said I could have a 10% partial refund and keep the damaged dress or I could pay for shipping to return the item. Paying for return shipping it would cost more to try to get a refund. I would never recommend this company based off of the quality of item and Customer Service. Popreal is taking advantage of customers.

Update- I have emailed back and forth with customer service and they have refunded half of my money, but refuse to refund the rest until I remove my review. Awful awful company and would strongly advise people not to buy from popreal.

I bought 2 dresses off of popreal.com. The money was taken out of my account immediately along with excess popreal charges I still don't understand. I never received my merchandise. I called customer service on 3 separate occasions and left voicemails which were never returned. Now if you try to call customer service you get a recording saying it's a disconnected number. I sent two emails which no one had ever responded to. I attempted to leave to reviews on the website which of course we're never posted. I am totally disgusted the entire ordeal and urge anyone thinking of purchasing items on this website not to do it.

Please dont shop from this site. I brought birthday dress for my baby and its was good and nice quality. Because of this reasons i ordered more dresses but i got my stuff after one month and still one dress didn't ship yet. And the quality of the dress was very poor, the threads can see some of the area of dress,, and the button did not attached on the back of the dress. So please dont buy from here. Overall quality and shipping time is exactly poor

So after I wrote the review here. I sent pictures of what I received vs what I ordered to costumer service. The reaction was very frustrating. At first I was offered a 6$ coupon for the next purchase which I rejected because i am not spending more money on a website where the core issue is quality. Then I got offered 18$. Which I was upset because they were not addressing the problem I had which is the quality itself but at the same time they are being cheap with how they are trying to fix it. So they come back to me offering me to refund 10% of my purchase which is 5$. So I was mind blown that after I rejected their 18$ their counter offer is 5$.
At this point I asked them to stop e_mailing me because this is getting too frustrating and wasting my time. So they apologize and offer me a full refund but only if I remove my bad review. Which again I refused because I shouldn't give them something for them to finally fix the issue properly. Plus it's not right and deceiving. Before I placed my order I read the reviews and that gave me the push to buy stuff from them but now I understand why they have such good reviews.

I BOUGHT FOR 100 EUROS CLOTHES FOR MY DAUGHTER SO WHEN EVERYTHING ARRIVED I SAW THAT THE SHOE SIZE WAS WRONG, I SEND AN EMAIL TO THE SHOP AND ASKED FOR A REFUND OR CHANGE THOSE SHOES TO THE CORRECT SIZE THEY DIDNT ACCEPT ANY OF THOSE 2 CHOICES AND THEY JUST OFFERED ME A COUPON FOR 3$ FOR MY NEXT BUY WTF? ISNT THIS RIDICULOUS NO I DONT WANT YOU@@@@ 3 $ AND I DONT WANT TO BUY ANYTHING ELSE FROM YOUR SHOP BECUASE ALL THIS CLOTHES WERE ANYWAY FROM CHINE WITH VERY BAD QUALITY! I DOUBT IF MY DAUGHTER ARE GOING TO WEAR THIS! IF YOU WANT TO HAVE YOUR KIDS HAPPY AND NOT GET IN THIS CIRCUMSTANCES AND ANGER AND ALL THIS DONT BUY! I HOPE I HELPED PEOPLE WITH THIS REVIEW