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Popreal has a rating of 2 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Popreal most frequently mention customer service, tracking number and credit card. Popreal ranks 293rd among Kids Clothes sites.
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I have ordered 8 frocks f but received only2 items ( that took 4 weeks). Now trying to get the refund as they are not sure how long it is going to take for the rest of the orders. They promised the refund and waiting to get the money back for 2 weeks. Please stay away from the company. You will be wasting your money and time and the quality of the product is very poor.
Seriously. The 3 dresses that I ordered are paper thin. There is no way they will hold up for more than one wear, if that. Also, the returning of a product is a joke. They make it super difficult. You have to email them, fill out a form, send pictures etc... I also did not receive one of the items that I ordered. It just never came. Even after calling twice, it just never came. They look so darn cute in the pictures, but do not waste your time or money.
Are you supposed to get an email confirmation for your order? I didn't. I emailed them 2 times and have not heard from them
I ordered matching mommy and me outfits for my daughter and I. Firstly they took over a month and a half to come in and when I emailed about the status of my order it took over 2 weeks for someone to get back to me.
Next the dresses came at different times. Mine arrived first, very cheaply made and the fabric felt very weird so I decided to wash my dress before wearing (if I even ended up wearing it) and after one wash it was super faded and looked even more cheap.
My daughters dress came in a couple days later and although it looks cute the colors of our dresses are different! Mine is black (faded black now after a wash) and white and hers is black and cream color.
So not impressed!
I have a feeling my dress will become a beach cover up so I can at least get some wear out of it.
It has been 26 days since you charged my money. Where are my items? What is happening with this company? You guys try to fool your customers around? This is so annoying.
So I always read reviews before I buy anything thank goodness that I do this because I was going to buy some things for me and my daughter but nope will not be wasting my time, I also find it funny that the good reviews are FAKE people. Will also be letting my social media know about this I have a lot of followers
Would never ever deal eith Popreal again. Thank goodness I used my PayPal account and they ruled in my favour. I tried to resolve the issue myself as PayPal suggests but even with emails as a paper trail Popreal would not honour their word. Thank you PayPal for finally resolving the issue. BUYER BEWARE!
These guys are fraud people. Im going to file a police complaint. Dont get biased with those good reviews. The good reviews you guys see are people from their own team who write them to get good reviews score. Its all fake and fraud business. They take away money and disappear. You will never reacive your order. I ordered a dress for my daughter. I never received it and there is contact info. Im unable to reach them but I have decided to file a police complaint to save other people from getting into this fraud system. They are bunch of cheat and cheap people.
Still havent received it order number P******* needed by February 14th it said would take 3 to 7 days
I ordered outfit with a shoe for my kid to wear on his birthday, I also chose the 5 days shipping cost so can get it on time... until now I haven't got it and my son's birthday was a week ago. I emailed them and they said that one item is not on stock, it didn't say that when I place the order. Now I don't want them and anymore and asked for a refund, they get back asking to confirm amount twice and now they said that it will take 20-30 days to get my refund. I don't know why they took $ from my account when they didn't have the item in the first place. I am NEVER going to shop from here ever again
Placed an order 3 weeks ago, still waiting! Sent emails to customer service, received email response promising my items would be shipped and a shipping email with tracking number would be sent to me. A week later, still NOTHING! I wish I had read these reviews before placing my order. I could have saved myself a lot of time and money! Total SCAM!
Funny how all the good reviews have pictures that look the same. An animal? Really. Up your game Popreal.
I wish I had read the reviews before I place my order.
Last year I ordered a matching outfit for me and my daughter.
We are on February, no package received no refund, no anything.
I contact them on messenger and they asked me to contact my post office.
I did and they told me they don't have any details on this order.
As long as they ship something via register mail they can only see an update.
I wish I can give them zero stars, but unfortunately you start from 1
I brought about 20 items from Popreal on Dec. I feel really disappointed when I received the cloths, they are really bad quality, all made in China, not same as the pictures. I email them for refund, they call me return the cloths to them. After that, they don't refund to me. I feel so angry and dislike their post on Facebook, then they block my Facebook account. I email them again and told them I will contact the social media for this case if they still not refund to me. Then they now tell me they refund to me, wait for 20 days will money back to my payment account. However, I know I will not get back my money finally because I found many cases via internet said they never refund to them. So, don't purchase anything from Popreal, you must regret.
Made an order on the beginning on December, wait for a shipping like 2 weeks, then figure it out, that I would never get it before Christmas, made a cancellation. Now is February, still waiting for my refund.
I ordered dresses for Christmas gifts, and now it's the end of January and still not received. Ordered 3 instead of two and a promised credit has never been issued. I think the outfits displayed see nice - but you should avoid ordering from here. I did receive one dress but the other is not received - every time I question it they tell me to wait another 7 days. Ridiculous... my fault for trusting an off shore site - take my advise, avoid ordering from this place - not worth the frustration.
I ordered off this website December 10,2017 and canceled it cause I found out I would be waiting forever for my order, I canceled the order like 2 hours after ordering it they told be it will take 15-20days to see refund of my credit card its January 16,2018 now, I wrote them back and asked wheres my refund they said they had some issues with computer system and I have to wait another 7-10days I want my money back and it should take this long!
I ordered christmas presents at the beginning of December, today we are mid Jan 2018 and still i didi not receive my orders an not either my money back!
I ordered on 31/10/17 with my order number P******* and waited until 20/11/17 to decide refund. They told me to wait for 10-12days to refund but I still not yet received my refund until today 3/1/18.
I ordered a dress and never received it. I emailed customer service and haven't received a response. When I blogged into my account the order doies not even show up. I then decided to read the reviews and the bad outweighed the good. If I don't get my money or product I am glad I only spent $25 but I will surely spread the word about this fraudulent company. Purchase but no product. As much as people order online. This is not good business tactics.
Answer: All of the fantastic reviews were left by people who's 1st language is not English. Notice the questions that are answered by Popreal Reps also do not write well in English. What a joke. Sad they have to leave their own positive reviews
Answer: Dear, the items get the permission to ship out after three times quality checking, so it will take 5-7 days, and the shipping usually take 7-14 days, but for some remote areas, the shipping may take s little longer time, for dubai you could get your item within 30 days, if you have any question, you could feel free to contact us, thank you.
Answer: Hi Laterika, can you tell me your order No., let me check it for you right now.
Answer: Hi, I would like to clarify your concern. Would you please tell us the specific question you want to ask? Thank you
Answer: Could you please tell us your order number so that we can help you to check it? Thank you.
Answer: Dear customer, Thanks for your questios here. I have checked your order and sent an email to your registered eamail address, could you please Check your inbox later? Thanks for your understanding in advance. If you have other questions, please reach out to [email protected]
Answer: Dear customer, Thanks for your question here. I have checked your order, our customer service has applied for the refund USD16.54 for you. Please note that it usually needs15-20 working days for our financial department to process your refund. We will keep you informed when the refund is completed. I'll keep following this matter all the time until you receive the refund. If there is anything I can do to help, please just let me know. I will try my best to help you.
Answer: Hello, thanks for your question. It depends on the shipping method you choose and the items processing time on the website, thank you.
Popreal exclusively offers cheap baby clothes and fashion matching outfits, here you can find newborn baby clothes, cheap toddler clothes, kids clothing and essential accessories with high quality at the low price, come and shop now!

