PoprealReviews 481

I paid for my order on March 10, matching dresses for me and my daughter. Since I needed them for Easter, on March 14 I asked when the order will be shipped out. March 16 I received an email, stating it will be 7-10 days. After asking about cancellation they offer me a $3 coupon. Sounds almost like a slap in a face. After contacting them again, on March 24, I receive an email that it will take another 10-15 days to process it. I was also just informed that if I want to cancel the order, I will be charged a 15% processing fee. This is absolutely ridiculous considering all the trouble I went through dealing with absolutely unprofessional business. Ah, and I was charged $17 dollar shipping, when t was advertised to be free. Which I was not going to complain about since I live in States.
Long story short, this company is the worst shopping experience I have ever had. Period. Will never do it again and truly not recommend it anyone.

This company is awful. I ordered two dresses on January 30,2018 and never received an tracking number for the delivery. On March 1,2018 I requested a refund - it's March 27,2018 and I still haven't received a refund! This is ridiculous and unheard of. I can't believe this. I've sent several emails and received several about the refund will be on my card within 15 days. I would like to file a lawsuit about this company because this is uncommon. The customer service is horrible! I would advise all to stay away from this website. I can't find a number to reach this company. I will be filing a complaint with BBB.

Popreal is the worst company to buy your kids clothes! I have never wrote this kind of reviews to any other companies before but I have to for this company!

I have placed my order one and half months ago! I have received some of the clothes where I have to pay around 40 dollar for the TAX and DUTIES itself!

And where is the rest of my order?
I sent them email and they said they have shipped the rest of the items. After couple of weeks, I received nothing from them, so I emailed them again, this time they said the dresses that I want were popular items so I have to wait longer. I asked for a refund but never happen! And asked me to wait while offering me a $10 off for my next purchase! Are you joking me? Do you think I will buy more from this kind of company? I dont know how many more months I have to wait for the outfits!

This company is totally a waste of time and money!

I order things from China regularly. I know that the items are usually cheaper in appearance than the pretty pictures online. I know that shipping usually takes close to a month. Whatever. It's cheap. What I haven't experienced with any other retailers is the lack of communication of this company. I had to find my order confirmation in my spam bin, waited over two weeks with no tracking updates (though the confirmation email mentioned I should receive tracking information within 3-7 days) before I decided to contact them via email. 3 days later they finally gave me a tracking number that shows my item left China the same day they replied to my email stating that my item was already shipped. -_- They said approximately 10-20 days transit time should be expected. The tracking site they gave me hasn't updated at all in the last 2 days. If you used a debit card to make your purchase in the US, you may be able to dispute the charge with your bank. There are typically time constraints on filing debit card disputes (60 days from the date of the charge, usually)so keep that in mind. Bring with you any proof of attempts to resolve with the merchant. They usually want to know when you expected an item to arrive if you are filing a non receipt of goods/services dispute. Good luck! Don't let these scammers take your money!

I order a month ago and didn't get my orders. Money has already been deducted. I sent emails asking about my order and called but alas no reply.

Am very disappointed to my recent purchase from you. Please refer to the attached photos, could you give me a proper follow up within this week. 1/ Until now, I still have not received the rest of my order, it is already 1.5 months. 2/ Why I was charged international shipping fee HKD284 even my order is over your free shipping requirement USD89? 3/ Why am still charged extra HKD30 for each delivery when the international shipping fee is paid? 4/ I ordered 9 sets in one order, but received twice for 5 sets of clothes and have been paid HKD30 twice. 5/ Why you are selling unfinished product to customer and need me to pay the shipping cost for refund or exchange? Am not requesting return or exchange of an undamaged product, THIS DEFECT IS CAUSED BY YOU!

I have ordered several items on February 2nd (and paid unfortunately via PayPal...), 5 weeks later I tried to cancel the order, when I learned, they have not yet started the production.
Since then, they write an email to me every day, if I am not interested to keep the order - I would get an coupon for it. The offer started with 7 $, in the meantime we are at 15$. I answer every day, no thank you, no interest - but they simply ignore me and refuse to refund my money to my PayPal account.
In the meantime I received one dress, where the quality could not be worse!
My experience is: very unprofessional, ignorant, bad quality shop!
DON'T ORDER!
Best regards

I ordered three matching dresses on January 24th, they took my money from my credit card but my order has not arrived yet. I feel fooled and stupid for not having read the reviews before ordering from their scam site. What a waste of time and money. I emailed them a hundred times, not even one answer. No shipping number, no anything... all the Karen R. S and Noors and Karen L. S are fake people who are the only ones to leave a positive review. What a sh.!

I have made an order for Christmas presents in November. It was supposed to be delivered in 2 weeks, took them more than a month. As I was away on holiday, post sent it back, so I never received the order. Now it has been 4 months already I am trying to get a refund for the items I have never received. Exchanged 55 emails already and don't know haw many more it will take. It feels like the company enjoys making fun of their clients. The worst experience ever.