PoprealReviews 481

More than two months back we ordered Mommy & Baby dress as we had a birthday party scheduled, We ordered 3 weeks beforehand, delivery date said 3 to 7 working days. It did not arrive till the date & they said due to heavy demand that particular dress is out of stock & shall refund the money. Till date no money has arrived back & everytime we write them this is the reply we get:- same customised reply.

Dear customer,
Thanks for your Email.
We apologize for any inconvenience caused to you.
I have checked the refund, there is something wrong with our financial account, we just fixed it.
But we lost all the refund record and need to resubmit the refund request to our financial department.
And the colleagues in the financial department are arranging the refund for the customers one by one.
We are really sorry for this again and we will refund you within next 20--30 days.
I know you waited for long time and i can understand your feeling, i am so sorry for that again.
I will try my best to take care the refund procedure.
Please don't worry and wait for more days, i can guarantee you will get your refund.
We will send you an e-mail once being completed.
Have a nice day.

Best regards,

Julia
Customer Service Team
www.popreal.com

Lets wait & see. If this company is genuine, I shall definately apologise.

I ordered mom & me outfits for me and my daughter in March and had to return the dresses immediately after I received them in April because they were far from what I saw online... very poor quality fabrics.
I have been on them to refund my money since then, but it's been stories on how their financial application has issues and they keep pushing my refund period by 20-30 days. Now, it's July and they responded to my email to wait another month.

Terrible company. I ordered some items about two months ago and I am still waiting on them. When I emailed the company to ask them about where the order was. No one responded. Finally after three emails, someone got back to be giving me the run around about back order and that it would be sent out within 5 days and I would receive an email when it was sent out. Two weeks later still no email so I tried to cancel my order and informed my credit card company. Two days later they tell me the order was sent out and I will not be receiving a refund. It will probably be another month until I receive this order. I strongly recommend not ordering anything from this company. Very very bad service!

If there is no star, i will give no star. This company does NOT deserve one star. Two of the items didn't arrive for THREE MONTHS so I contacted them. They said they just sent one of them and the other one is out of stock. They didn't let me know until I asked! And then, when I asked them to refund the out of stock item they said they will give me a coupon for 15 dollars. My order was over 15 dollars! Ha! So I said my order is slightly over 15 dollars and asked them to check my previous e-mail but they are keep sending me the same response that they can give 15 dollars coupon for my order of 10.92 dollars which is not correct! I asks them to re-check it and they don't. They are just sending me the same answers without checking. I am so mad and I was so shocked how irresponsible and not-smart this company is. The customer service person does not read the e-mail and just say the same thing. If they continue to do it. I may sue the company because of their irresponsibility and not refunding the money back when it is their fault for not sending the item!

This is what it says on the website.
NO. P******* 4-10-2018 11:24:03 Partially shipped

I ordered in April! It is July now and I am still waiting for one item and one item is out of stock and they are not refunding it!

They owe me 30 dollars. I've been waiting for more than a month to get my money back. Too unfair and unprofessional, deceitful traders. See for yourself! Here is part of the correspondence:
Sandy <*******@popreal.com> May 31 at 4:25 AM
To
*******@yahoo.com
Message body
Dear customer,

We are sincerely sorry for the inconvenience to you.
We have cancelled the order for you and applied for a refund. We have some process to go for issuing a refund, which will take some time.

15-25 days is just a normal processing time for us, but sometimes we also deal with the refund soon.

Sincerely looking forward to count on your comprehension. You can also not reply to this email! We will notify you once the refund arrives.

Best regards,

Sandy
Customer Service Team
www.popreal.com
Julia <*******@popreal.com> Jun 17 at 10:41 AM
To
*******@yahoo.com
Message body

Dear customer,

Sorry for the long time you have been waiting.

Since there is something wrong with our financial system these days, the refund can't be completed temporarily. Our financial department will issue all refunds together at the

End of June.

I feel so sorry for this situation. Could you mind waiting for more days? But I can be sure we never scam anyone and surely refund you finally.

Hope you could kindly forgive me and give one more chance to be of service at you.

Best regards,

Julia

Customer Service Team
www.popreal.com
Julia <*******@popreal.com> Jul 3 at 9:13 AM
To
*******@yahoo.com
Message body

Dear customer

Sincerely sorry for the inconvenience and delay.
I have consulted the related department and I will let them to process your refund quickly.
Thank for your time and patience.

Best regards,

Julia
Customer Service Team
www.popreal.com
Julia <*******@popreal.com> Today at 11:01 AM
To
*******@yahoo.com
Message body
Dear customer,

Sorry for the long time you have been waiting.

Since there is something wrong with our financial system these days, the refund can't be completed temporarily. Our financial department will issue all refunds together at the

End of July.

I feel so sorry for this situation. Could you mind waiting for more days? But I can be sure we never scam anyone and surely refund you finally.

Hope you could kindly forgive me and give one more chance to be of service at you.

Best regards,

Julia
Customer Service Team
www.popreal.com

I ordered matching bathing suits for my daughter and me for the summer around late April, early May. Two weeks went by before I heard from anyone from the company. When I asked them for a shipping locator, Cliff said the item was in high demand so it would be a little later than expected. A couple weeks later, I emailed them to check on the progress. Sandy said it would be ready to ship soon. The second week of June I asked for a refund. They ignored my request. Instead, I get an email from Sandy saying that my order is almost ready to ship. I asked for a refund twice and was ignored. When I emailed the company again, Julia responded back and said the item has been shipped and I should get a locator in ten days. I told Julia about my previous request for a refund and how I was upset because I ordered at the end of April and here we are in July, yet I still havent received my bathing suit. She then replied that since the item has been shipped, they cant issue a refund. Their policy states that once an item has shipped, they dont accept cancellations.

I am very frustrated with this company and will not be purchasing things from them. In fact, I will encourage my friends and family to purchase from another brand.

I ordered clothes at the end of February, and 6 weeks later they started to arrive: piece by piece. My total order was $270, which they immediately charged my card for. The whole reason I ordered from this site was so I could get matching Mommy and Me dresses. When the clothes did start to arrive they are made POORLY and do not resemble what the website shows. I contacted them several times and got no reply. I finally demanded a refund for the remaining $80 of things that NEVER arrived and a packing slip to return most of the items sent on June 3rd. Since I was never sent a confirmation email I do not know exactly what I ordered 4 months ago. They still have not refunded my money or sent me a packing slip or return address. This company does not have a phone number or address listed anywhere. Now they have blocked me on my Facebook messenger app. DO NOT ORDER FROM THIS COMPANY. It is a scam.