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Popeye's

1.4

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Popeye's Reviews Summary

Popeye's has a rating of 1.4 stars from 544 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Popeye's most frequently mention customer service, chicken sandwich and fast food. Popeye's ranks 328th among Restaurants sites.

service
292
value
273
shipping
101
returns
112
quality
249

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Texas
1 review
1 helpful vote
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Never Again
April 28, 2022

I remember when Popeyes was good food and happy to get it. I sit in a Popeyes at this moment in Ft Worth Texas and have vowed to myself never again will I spend a dime at Popeyes. Ordered Cajun fish. Watered down lemonade unappetizing three pieces of fish that looked worse than gas station fried fish served in a plain container. As soon as I saw it, it screamed" I am not gonna be any good for you" wished I had listened and just walked away from it. Bad to no taste - think elementary school food on a bad day. Hard to understand cashier. Popeyes - you cannot go down in chicken grease flames soon enough. Last dollar you will ever get from me or my family I promise. Man, you stink. But really. I could eat better from my own trash can. Feel sad for what you have become. What happened to you?

Date of experience: April 28, 2022
Texas
1 review
0 helpful votes
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Super Slow!
April 24, 2022

Been waiting 1/2 hour for food.Not even busy. Bayou Vista store. I won't be coming back here.No organization at all. Probably bad management.

Date of experience: April 24, 2022
Georgia
1 review
2 helpful votes
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I went to popeyes off anvil block ellenwood ga. I only wanted a leg n a thigh. Cost was $8 plus tax. What a rip off. I went 3 miles to Churchs chicken n got a leg and 2 thighs for $3.99 and Churchs ask if I wanted hit sauce. You no if you dont ask 4 condiment u want get any but Churchs ask. I will NEVER go to Popeyes chicken again. And the lady had the nerve to be rude after I said $8 for a leg/thigh is a RIPOFF. I'm not that thirsty. Chicken from Churchs was hot as well

Date of experience: April 19, 2022
Iowa
3 reviews
3 helpful votes
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Was in the drive thru and ordered surf and turf with mac & cheese. He comes back and says we are out of mac & cheese so I said fries. I then ordered (2) flounder sandwiches and he comes back and says they are out of fish. I then said cancel my whole order. I couldn't get out of the drive thru as there was a car behind me. When I got to the window I told the kid that I don't have an order, but some advice and told him to take down the cardboard sign for the fish sandwich since they are out of it. I said this might help other customers when they pull up to this $#*! hole. He just looked at me like a deer in the head lights.

Date of experience: April 16, 2022
Indiana
1 review
0 helpful votes
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Out $10.
April 12, 2022

Went there for lunch. Service was quick and food was good. Total was$10.24. I gave cashier $21. I was wanting a ten back. She only gave me$. 76 back. When I questioned her she made up some excuse and told me I didn't give her $21 and there wasn't anything that she could do. Last time for me there.

Date of experience: April 12, 2022
Ohio
4 reviews
2 helpful votes
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Earth Day, and getting plant based products, would be your good deed for the day! Breeding animals for food is putting a real strain on the Earth.

Date of experience: April 8, 2022
Texas
2 reviews
16 helpful votes
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Today I went to the Popeye's on Altamesa Blvd.in Fort Worth, Texas.
The food was terrible. The chicken sandwich was about half the size it use to be and cold.
The Large Red beans and rice had about 2 spoons of red beans and the rest was rice.
It was a waste of my money.
I will never go back to this Popeye's again.

Date of experience: April 6, 2022
New York
1 review
0 helpful votes
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Amazing food and taste. Hot and fresh … Great taste I will come here again. Great team. New and nice environment

Date of experience: April 5, 2022
Indiana
1 review
0 helpful votes
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Beware
April 1, 2022

Beware of ordering an extra side with your meal. It cost's $7.00. Also, they don't even fill the container up. So not worth it

Date of experience: March 31, 2022
Michigan
1 review
0 helpful votes
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Where is the shrimp?
March 26, 2022

We ordered shrimp from the one in Elkhart Indiana today it was totally disgusting... didn't even look or taste like shrimp... We should have known better after our chicken experience last year... the chicken was disgusting too all dried out... NEVER GOING BACK THERE!.

Date of experience: March 25, 2022
Illinois
1 review
0 helpful votes
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Bad customer service
March 25, 2022

When I was oldering my food they changed me extra me money I need my money back bad customer service I'm never going back

Date of experience: March 25, 2022
Texas
1 review
0 helpful votes
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Poor service and food
March 23, 2022

Went to Popeyes to try fish sandwich
Instead had dried chicken breast in fish labeled sandwich bag, the girl that took order was struggling with English, very disappointed

Date of experience: March 22, 2022
Maryland
1 review
0 helpful votes
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Bad Customer Service!
March 12, 2022

We ordered a Spicy Chicken sandwich meal and then just 1 Spcy Chicken sandwich by itself. They didn't give us the sandwich. We went back and they asked for the receipt which we didn't have. Asked if we called. Said no. They said they looked at therir history and he did not see the order. He refused to give us the sandwich. Very rude. We asked to speak to the manager and would not get him. We pointed out the guy who handed us the food originally. I have worked in fast food as a manger for 20 years. That was definitely NOT the way you handle that situation. I would apologize and give them the sandwich. You need to build good customer service so the customer keeps coming back. They were just unbelievable.

Date of experience: March 12, 2022
Pennsylvania
1 review
0 helpful votes
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Monument Road Popeye's LC has unprofessional and just ignorant staff. Website and front door indicate closes at 10pm. I get there at 8:55pm and all I hear is "we closed!" Over and over. Even after I asked what time did you close because website and door indicate otherwise!? Can't get good help today?! Why is that? Whatever! I know how to fry good chicken! Lol! SMH

Date of experience: March 8, 2022
Texas
1 review
0 helpful votes
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Popeyes needs to stick with what they know = chicken. Just had their new fish sandwich and every bite had that yuck fishy taste. I threw it away and will be going back for a refund.

Date of experience: March 1, 2022
Florida
1 review
1 helpful vote
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Give your feedback on your visit to Popeyes and receive two pieces of chicken and a biscuit free with purchase of a large drink. This is a joke because I tried it.
First, I didn't receive the biscuit and second the large drink cost $3.59 plus tax. I actually paid for the whole meal thru the cost of the drink, I think. I could have bought a Classic chicken sandwich for $3.99.
Proof of purchase #194-*******, order # 732 on 2/27/2022

Date of experience: February 28, 2022
North Carolina
1 review
0 helpful votes
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Racism
February 25, 2022

I ordered my food on the phone and when I went to pick it up I got called racial slurs and called a monkey trying to pick it up. I also found pubes in my burger all on the top bun. -1 star if I could.

Date of experience: February 25, 2022
New Jersey
1 review
0 helpful votes
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Drive thru hell
February 24, 2022

I went to the drive thru and the employee was very rude and then I got to the window for them to tell me they don't have what I ordered! I will not EVER Return to that location again and will spread the news as well.

Date of experience: February 23, 2022
Texas
1 review
0 helpful votes
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Give little food
February 20, 2022

They gave me little bit a fries like less than 20 fries were in the bag then i asked for spicy and got regular chicken bad service too!

Date of experience: February 19, 2022
Georgia
1 review
0 helpful votes
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Dicourteous manager
February 14, 2022

Walked into their lobby no one was at the front desk everybody just looked at me in the back finally a manager came forward told me the lobby was closed, I told her the door was open. I was the only one there in the lobby, so I said do you want me to leave? She said yes. I got in my car and took my happy $#*! on my way. This was Mobile Alabama schillinger road. Then I went to Zaxby's and got some of their horrible chicken which I had never had before the exact snack was dry the toast was dry the fries were old I just can't win today. So sad.

Date of experience: February 13, 2022