Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Popeye's

Popeye's

1.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Popeye's?
grey stargrey stargrey stargrey stargrey star

Popeye's Reviews Summary

Popeye's has a rating of 1.4 stars from 544 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Popeye's most frequently mention customer service, chicken sandwich and fast food. Popeye's ranks 328th among Restaurants sites.

service
292
value
273
shipping
101
returns
112
quality
249

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
Follow Oz V.
Unfollow Oz V.
Share Review
Report Review

Worse Popeye
June 22, 2022

This is the 3rd time I experienced the issue in witch the restaurant lack of organization the dine-in was closed no note on the door witch by the way doors was unlock, facility in disarray, employees attitude like can care less, short in many of the staples products. I will not use this facility for sure in the future.

Date of experience: June 22, 2022
Texas
2 reviews
2 helpful votes
Follow Ashlea S.
Unfollow Ashlea S.
Share Review
Report Review

Freaking HORRIBLE
June 22, 2022

Made an online order got to the location in 5 minutes, waited in the drive thru line 30 minutes, cashier was upset because I requested my fries fresh because cold fries are nasty, she told me "your order is already made." I DONT CARE my food is paid for and i my soda was sitting for 30 minutes so when I asked for them to replace that, they gave me soda with no ice. Let's not mention the lobby was closed when I walked to the door. A girl told me it was closed and I attempted to tell her I had an online order but she walked away. What's the point of online ordering if I had to still WAIT as if I was ordering?

Date of experience: June 21, 2022
Texas
1 review
0 helpful votes
Follow Vincent S.
Unfollow Vincent S.
Share Review
Report Review

I went to the Popeye's in Katy, Texas on Morton and Fry... They had a special advertised in the window and near the drive thru... To my surprise, when I asked for it, they said it was no longer available, that they forgot to take it down... Any other fast food or restaurant would have honored it since it was still advertised and it was their error... I contacted the so called Popeye's corporate office, and all's they could do was tell them to take the sign down... LOSERS! Needless to say, they just lost a damn good customer!

Date of experience: June 15, 2022
Texas
1 review
1 helpful vote
Follow Curry H.
Unfollow Curry H.
Share Review
Report Review

Horrible
June 15, 2022

My food today was horrible old shrimp like rubber fries were hard. I couldn't eat the shrimp like chewing gum.

Date of experience: June 15, 2022
Texas
1 review
0 helpful votes
Follow Jonathan S.
Unfollow Jonathan S.
Share Review
Report Review

30 years ago, Al Copeland Senior did my father so dirty on a business deal that he should have burned Copelands headquarters (Clearview Pkwy) down. The beauty of the Popeyes chain is the batter, and a separate entity at that. Because of the batter, I remained a customer at Popeyes nationwide. Of course today, I visited the Slidell, La. Store on Gause Blvd. East, and as typical, the order was wrong. In fact, I can't recall an order ever being correct the hundreds of times I've been. I'm struggling with the general Popeyes customers as they all seem to think the chicken coop on the south side of the building is cute. My theory on cute, is for Popeyes to get my order right. Al Senior and Al Junior reaped wealth on a recipe. They too, have robbed me for 3 decades.

Date of experience: June 12, 2022
Georgia
1 review
0 helpful votes
Follow John R.
Unfollow John R.
Share Review
Report Review

You can only get the 59 cent meal if you make a minimum purchase. You can only get one. They aren't celebrating, they are bait and switching.

Date of experience: June 12, 2022
New York
1 review
0 helpful votes
Follow Trina J.
Unfollow Trina J.
Share Review
Report Review

Bad service
June 10, 2022

We visited the Town Square location at 8:30 pm. The cashier was very unprofessional almost laying in the window. We asked if she could make sure our food was hot only to be told that it would be 50/50. Not understanding I asked for clarity and she explained that some chicken had been prepared 30 minutes ago and others a little later. I asked if she could give us fresh chicken and she said no because they close in 45 min. I asked to speak to the manager and he abruptly came to the window and said "What you need" I began to tell him and he cut me off and stated "I give you money back we are cooking anymore chicken". I was so shocked that I couldn't even respond. After returning my money he rudely said " Give my ticket". UI let him know that he was rude and that I would not be returning and he said fine. I would not recommend this place to anyone and if you have children working there please check on them because he was extremely rude to his staff in the background.

Date of experience: June 10, 2022
Indiana
1 review
0 helpful votes
Follow Thomas W.
Unfollow Thomas W.
Share Review
Report Review

Popeyes is the best chicken around here! There are 4-5 other chicken places around here and Popeyes is by far the best! The chicken sandwich is way better than any other. Service is always quick and I ave never had a mistake in any of my orders. Employees are always courteous and friendly.

Date of experience: June 8, 2022
Texas
1 review
0 helpful votes
Follow Dorothy A.
Unfollow Dorothy A.
Share Review
Report Review

Chicken Nuggets
June 9, 2022

The Nuggets were slivers of chicken surrounded by a lot of crust. I will not order this item again. I will continue with Wendy's from now on when I want Nuggets.

Date of experience: June 8, 2022
Massachusetts
1 review
0 helpful votes
Follow Daniel r.
Unfollow Daniel r.
Share Review
Report Review

Went to popeyes for the first and last time service was awful and it took 20 min to get a fish sandwich, and two chicken sandwiches they did not taste good for the money you pay should be much better

Date of experience: June 8, 2022
Texas
1 review
0 helpful votes
Follow Jermaine T.
Unfollow Jermaine T.
Share Review
Report Review

This location has improved 100% and customer service is amazing! My chicken was hot and ready. No complaints at all.

Date of experience: June 5, 2022
Texas
1 review
0 helpful votes
Follow D. F. D.
Unfollow D. F. D.
Share Review
Report Review

Today bought another family meal from popeyes. 2nd time since start of covid. Popeyes does not taste the same since company quit getting the spices from diversified foods. Now it is like all the restaurants that put Cheyenne pepper on their food and called it Cajun. It is not the same. Just oily chicken with no taste. Sad. ZERO STARS. Would only let me show my review if I clicked a star. Another bull crap app

Date of experience: May 31, 2022
Delaware
2 reviews
0 helpful votes
Follow nancy m.
Unfollow nancy m.
Share Review
Report Review

Your service is so bad the employees don't seem to care they take long lunch breaks texting while at the drive threw window long hair flying everwhere no soap in bathrooms.

Date of experience: May 24, 2022
Illinois
1 review
0 helpful votes
Follow Mike T.
Unfollow Mike T.
Share Review
Report Review

Thieves.
May 23, 2022

Popeyes stole 20 bucks from me.

I made an online order, used a gift card, had to fill the gift card with money from a credit card because they don't allow split payments.

Show up, store is closed. They refund all to the card.

I'm never returning to Popeyes. Their service is slow, food is cold and dry, employees are rude, and online customer service is abysmal.

So I'm out 20 dollars since it's a gift card that's now tied to my email. They refuse to refund me.

Thieves.

Date of experience: May 23, 2022
Georgia
1 review
0 helpful votes
Follow Delores W.
Unfollow Delores W.
Share Review
Report Review

I just ordered a 3-wing combo from the Popeyes restaurant on Old Milton and Northpoint Parkway in Alpharetta, GA. That has got to be the nastiest fast food I have ever purchased! The wings were incredibly tiny, over coated with breading, so spicy it was hard to eat, full of grease, and just awful. The cole slaw was rancid, the biscuit greasy, and I ended up throwing the whole mess in the trash. I pray I don't get sick from what of it I did eat. What in the world do they think they are doing selling nasty food like that? Oh, and the guy that took my order acted like he just got out of jail. No smile, no greeting, no eye contact and no command of the English language. I will NEVER EAT AT A POPEYES RESTAURANT AGAIN IN MY LIFE!

Date of experience: May 22, 2022
North Carolina
1 review
0 helpful votes
Follow Trisann S.
Unfollow Trisann S.
Share Review
Report Review

Terrible
May 22, 2022

Only one in drive thru I thought great! But no no After waiting 10 mins only to find out their drive through doesn't work (no sign) then 10 mins at the window for drawer change no apologies then 10mins for the food. Terrible service and I counted 4 staff. I've gotten faster service with 2 ppl elsewhere. Milk Seffner location the worst

Date of experience: May 22, 2022
California
1 review
0 helpful votes
Follow Roxanne F.
Unfollow Roxanne F.
Share Review
Report Review

We went out hey drive thru was asked to park because chicken needed 3 minutes. After 20 minutes I went in to see what was going on. They said 5more minutes. After a hour passed I walked in and ask for corporate phone the manger said she didn't know the number. My chicken needed 5 more minutes. I had to ask them to just give me what the had. Food was cold and fries cold macaroni burnt. I paid $70 and I will never go again.

Date of experience: May 21, 2022
Connecticut
1 review
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Share Review
Report Review

I cannot speak for the rest of the nation, but here in Connecticut the service is atrocious. It's so bad that it can't be an accident. I mean every take-out order is done wrong, and forget about doordash, The lids are never put on properly so it's a total mess when it reaches your home. I've been experiencing these problems for well over three years and the Corp. doesn't give a damn. I love the chicken but not worth the aggravation. All I can say is they are extremely lucky that I'm paralyzed from the chest down or I would've went down more than one pounds franchised slap the workers or manager for that matter silly. At this point they truly do not care about fixing it, and I expect it has to do with wages. I have no photos because it's been over a year and 1/2 since I made a purchase.

Date of experience: May 21, 2022
Missouri
1 review
0 helpful votes
Follow Scott N.
Unfollow Scott N.
Share Review
Report Review

The last 5 times I've been to this popeyes, 4 times they didn't have chicken sandwiches.The drive thru is very slow.And when you get to the order speaker, they don't have any chicken sandwiches. I'll go to canes or chick fil a.

Date of experience: May 13, 2022
Mississippi
1 review
1 helpful vote
Follow Carol C.
Unfollow Carol C.
Share Review
Report Review

We went into Popeyes and I ordered a chicken sandwich combo, first of all the ice Meche r had no ice, the chicken sandwich tasted awful. It tasted like fish and the fries were all stuck together and cold. I would not recommend this place to anyone. Not would I not only recommend it I would tell people NOT to go. I told the lady at the front it was awful and could not eat it, all she said was sorry and that they didn't cook seafood and chicken in the same grease and did not offer a refund! We will never be back!

Date of experience: May 2, 2022