Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Popeye's

Popeye's

1.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Popeye's?
grey stargrey stargrey stargrey stargrey star

Popeye's Reviews Summary

Popeye's has a rating of 1.4 stars from 544 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Popeye's most frequently mention customer service, chicken sandwich and fast food. Popeye's ranks 328th among Restaurants sites.

service
292
value
273
shipping
101
returns
112
quality
249

We monitor reviews for authenticity

California
4 reviews
1 helpful vote
Follow Daniel P.
Unfollow Daniel P.
Share Review
Report Review

Well if you were starving in a desert a slurpee seems like divine mana. Which is frankly where this place belongs. This franchise seems to exist to remind us of all the disgusting unclean acts of bio-terrorism and malignant criminal breeding that still go unpunished.

Date of experience: May 8, 2023
Florida
1 review
0 helpful votes
Follow Sam W.
Unfollow Sam W.
Share Review
Report Review

The food was good. The orders were messed up. A staff member dressed in black was very rude. It had a lot of staff there. The prices could be better.

Date of experience: May 7, 2023
New York
1 review
0 helpful votes
Follow Michael V.
Unfollow Michael V.
Share Review
Report Review

Popeyes
May 6, 2023

Popeyes has the greatest meat and exulent service I think everyone should try and experience popeyes.

Date of experience: May 5, 2023
Tennessee
1 review
0 helpful votes
Follow Bri H.
Unfollow Bri H.
Share Review
Report Review

Cajun Rice, Yes!
May 4, 2023

So so glad Popeye's has brought back the cajun rice. I actually stopped going to Popeye's because the cajun rice was no longer available. Thank you, for bringing this delicious rice back! A friend told me it was back, and I got so excited, for real excited. Please keep it on the menu.

Date of experience: May 4, 2023
Connecticut
1 review
0 helpful votes
Follow Nathan y.
Unfollow Nathan y.
Share Review
Report Review

It was tasty the fried chicken was the best 10/10 would recommend again i think dreamybull would like this

Date of experience: May 2, 2023
Alabama
1 review
0 helpful votes
Follow Gregg H.
Unfollow Gregg H.
Share Review
Report Review

Sorry service
April 30, 2023

The Popeyes in Bay Minette will soon be closed if the store continues to treat customers they are currently. More and more the customers have to cater to the retailer look around in Bay Minette. I called to find out if the lobby would be open for dine in, they said but of course only to drive there and find a sign on the door sorry drive thru only. If you are the owner of the Popeyes in Bay Minette you better get on top of it or be prepared to close.

Date of experience: April 29, 2023
Georgia
1 review
0 helpful votes
Follow Taniya S.
Unfollow Taniya S.
Share Review
Report Review

This is the best customer service popeyes i ever been to In jacksonville fl I get my moneys wroth it is worth my wild and i always take that drive because we love that chicken from popeyes >

Date of experience: April 28, 2023
Missouri
1 review
0 helpful votes
Follow Mary Ann F.
Unfollow Mary Ann F.
Share Review
Report Review

St. Charlws, MO
April 23, 2023

I went to the Popeye's in St. Charles tonight 4-23-2023 and it was the worse experience that I had with a fast food restaurant. When the lady said that all she had was small piecesl she was correct. They were small and cold. Very bad experience.

Date of experience: April 23, 2023
Tennessee
1 review
0 helpful votes
Follow Dale O.
Unfollow Dale O.
Share Review
Report Review

First I looked at the online menu before I hit the drive thru. Ordered the flounder sandwich which they don't sell but still advertise. So I had to find something. I went with the shrimp tackle box and ordered the 8 piece nugget dinner for the wife. Well, it was 3 pm and from the extra shrimp they gave me let me know they gave me all the noon left overs. They were cold, tuff and had so much batter I had to send a search team to look for the actual shrimp. Btw.didn't find any.I did eat 3 just to make sure they were as bad as the first one and yep they were. The wife said the chicken was as bad as my shrimp. She tried one of mine but I took her word and didnt try hers. Well, we won't be going back. We aren't going away mad, just not going back.

Date of experience: April 21, 2023
Hawaii
1 review
1 helpful vote
Follow Lisa P.
Unfollow Lisa P.
Share Review
Report Review

Unprepared
April 21, 2023

Knowing the hours of operation is 10 am, today I pulled up to the drive through at 9:45am and waited. I was the first one to the window and ordered a 16 piece mild chicken only. Not only did they pull the cones 2 minutes late but no chicken is cooked. I am sitting on the side waiting for another 12 to 15 minutes until it's cooked. You would think everything would be ready for business at 10 am. Poor management

Date of experience: April 21, 2023
Oklahoma
1 review
0 helpful votes
Follow Tracie W.
Unfollow Tracie W.
Share Review
Report Review

Unsatisfied customer
April 19, 2023

Popeye Chicken I had a two piece chicken and mac and cheese and biscuit i was not at all pleased with the meal the chicken was hot but it had no taste to it and the biscuit was awful and cold and the mac and cheese tasted like it had been in the case too long and then reheated up and the service was not inviting at all no customer service skills at all.
Location 78th and S. Western Oklahoma city ok

Date of experience: April 19, 2023
Utah
1 review
0 helpful votes
Follow Calvin g.
Unfollow Calvin g.
Share Review
Report Review

Prices are outrageous
April 18, 2023

I will never go to popeyes again I have never seen such outrageous prices I will be going to chickfalay from now on

Date of experience: April 18, 2023
Canada
1 review
0 helpful votes
Follow Aekon B.
Unfollow Aekon B.
Share Review
Report Review

From aekon
April 15, 2023

The workers are really kind, and the chicken is fresh and taste really good. Recommend coming to popeyes

Date of experience: April 14, 2023
Virginia
1 review
0 helpful votes
Follow Veronica M.
Unfollow Veronica M.
Share Review
Report Review

The Worst Establishment Ever! I went In to get a Mobile Order on 4/12/2023. The line was wrapped around inside the restaurant. I approached the Mobile/Pickup at the Counter. I let the Cashier know that I was just picking up a order. She looks at me like she was irritated because there was a long line (She also stated she was the only one at the front working) I asked her if she could let me know if it was ready, or how long it would be. I asked if someone else could help me because she looked annoyed by me asking about my mobile order. Her main focus was on the ppl in front of her in line not my order that had already been ordered online.The other employee that's she's talking to in her language comes and says that there is a long line and my order wasn't ready. Just Very unprofessional. To my knowledge any establishment I've gone to has employees who handle mobile orders along with front end workers. Apparently no one was doing those orders! I will never ever come back to this location EVER AGAIN!

Date of experience: April 12, 2023
Tennessee
1 review
0 helpful votes
Follow William E.
Unfollow William E.
Share Review
Report Review

My cashier was Jasmine and she was extremely nice. She greeted me as I walked in and took care of my order in a very timely fashion. Jasmine has a really good attitude and smiled the entire time. Go Popeyes

Date of experience: April 10, 2023
Texas
1 review
0 helpful votes
Follow Derek G.
Unfollow Derek G.
Share Review
Report Review

Professionalism
April 8, 2023

We were terribly disappointed on our last two visits to the Jasper Texas Store #3954. We waited 21 minutes for our food. Seven employees in the store -- 2 of them on their phones and the others just talking and really not aware of the customers coming through the door. No straws or napkins to be found in any of the holders.

Date of experience: April 8, 2023
Michigan
1 review
0 helpful votes
Follow Tom N.
Unfollow Tom N.
Share Review
Report Review

Slow and dishonest
April 5, 2023

I love the chicken sandwiches but very disappointed in the time it takes to place your order and receive your food. It seems ALL restaurants are this way. If your the 5th car in the drive through, plan on getting your food in 25 to 30 minutes. I visited the 23 Mile store in Shelby Twp. Michigan and the Chicken Sandwiches looked and tasted different. I finally figured it out, they made it with thigh meat! That is not what is stated on the menu (Breast Filet).

Date of experience: April 5, 2023
Virginia
1 review
1 helpful vote
Follow Richard H.
Unfollow Richard H.
Share Review
Report Review

Liers
April 3, 2023

Popeyes at ******* Courthouse Rd. Spotsylvania / First 6.49 for 1 chicken breast / I got 2 spicy / Looked at them did not look spicy / told manager / looked at employ and asked / of course he said it was spicy / manager also said spicy / got home mild / threw in trash / I remember when traffic was all the way around the building / but I guess manger has screwed enough people so business is slowing down

Date of experience: April 3, 2023
North Carolina
1 review
0 helpful votes
Follow jenna l.
Unfollow jenna l.
Share Review
Report Review

Wednedsay march 29th i visited goldsboro store and observed the manager and a employee touching each other inappropreaite in this type of setting. I was another employee who they were he said the manager was tia and the girl that looks like a boy. This isnt a good look for the store.

Date of experience: April 2, 2023
Michigan
1 review
0 helpful votes
Follow Not I.
Unfollow Not I.
Share Review
Report Review

Order messed up
April 1, 2023

My order was messed up. It was delivery. I didn't get all items. Not even straws or catchup packets. Chicken tenders were dry. Never ever again!

Date of experience: April 1, 2023