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plumbtile Reviews Summary
plumbtile has a rating of 4.3 stars from 477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with plumbtile most frequently mention customer service, best price and kitchen faucet. plumbtile ranks 6th among Hardware Store sites.
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The overall purchase experience was good and I received the exact part I needed. The issue I had was when I ordered, the site indicated that the item would arrive in 3-5 days (which I assumed since I bought from a West coast company). My faucet was damaged during some remodel work and I needed the valve to regain a working kitchen. After the item did not arrive in 5 days, I sent an email (on Sunday) asking for status, as the order confirmation page provided no ability to track the shipment. I received an email that the item was shipped Monday Morning, but would not arrive until the following Monday. It took two full weeks to receive a part with no communication of a delay or track status. If I knew it would take two weeks, I would have spent more $$ and ordered it directly from Delta.
Very nice quality and just what I was looking for
The customer service was very nice and accommodating, but one item was missing from my order and I also somehow selected the wrong color option when I placed my order so I had to pay for return shipping to exchange that. That was likely my error, but I did find their website a little bit hard to use as I was selection options for each item. Everything was resolved quickly, though, and their prices are great. I'd probably order again.
Nice
Ordering was fairly simple, now to see if your delivery is timely
I have bought other items with Plumbtile and always reliable.
Good first time shopping experience. Fast shipment.
Up[
Easy!
Great
The customer service reps are very good. They followed up the order with e-mails and phone calls. The prices are good and the order arrived quickly.
Great service, products were wonderful! Will order again.
Best price for a great product
Exactly what I needed
Ordering process was fine. Delivery time was excessive and I was not kept informed. Product is great!
How do you deal with interior designers? Is there a special discount code?
Fair price, product as expected, shipped quickly.
Great chat service, and greatly appreciate the free shipping, and price match offer.
My drawer pulls were delivered on time, and will definitely recommend your site to others.
Item was backordered and I received notification immediately to ask if I wanted to proceed. I did and the item actually came quicker than I was expecting. I was kept informed along the way. Great company to deal with and I would order again without any hesitation.
Easy purchase. I ordered Ginger and Alno bath accessories that were delivered in perfect condition, on time, and at excellent prices.
From the business
PlumbTile is an online marketplace specializing in premium plumbing fixtures, tile, and architectural finishes for kitchens, baths, and beyond. We work with leading luxury and design-forward brands, offering a curated selection that balances quality, performance, and timeless design. Our expert team provides hands-on support for homeowners, designers, builders, and contractors, helping customers navigate product selection, specifications, lead times, and project requirements with confidence. As an authorized dealer for every brand we carry, PlumbTile is committed to transparent pricing, reliable sourcing, and responsive customer service from start to finish.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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