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Plumbingforce

2.8

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Plumbingforce Reviews Summary

The company exhibits a mixed reputation, with some customers praising the professionalism and efficiency of the technicians, as well as their responsiveness and clear communication. However, significant concerns arise regarding unprofessional behavior, lack of expertise, and inadequate customer service. Many reviews highlight issues such as overcharging, poor handling of complaints, and unsafe practices, leading to feelings of frustration and mistrust among clients. Overall, while there are instances of satisfactory service, the prevalence of negative experiences suggests a pressing need for improvements in training, customer support, and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
109
value
104
shipping
21
returns
20
quality
80

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Very good
April 9, 2021

Good customer service and Excellent work by Darren. Thanks again, will def recommend to others. Thanks

Date of experience: April 8, 2021
GB
1 review
0 helpful votes
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Brilliant service
March 28, 2021

Plumbingforce were super speedy in replying and for the availability of appointment. Ivan was on time, friendly and professional. We are very pleased with the overall service and will definitely use them again.

Date of experience: March 27, 2021
GB
1 review
0 helpful votes
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Unsatisfactory
March 26, 2021

Called this company who made booking and took my card details.
On the day in question I waited in for the first 2 hours of my 4 hour window and nothing. Rang to check I was still in queue and was told yes,.
Time passed and I answered a call from Plumbing Force to tell me they couldn't honour my booking and could arrive Monday. This was not possible for me so I cancelled. They have since charged my card for the full amount
And made no effort to correct the problem.

Date of experience: March 26, 2021
New Jersey
1 review
0 helpful votes
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Top Job!
March 26, 2021

Excellent service all round... would use again. The issue was identified quickly and due care was taken to resolve. Friendly and informative throughout the job

Date of experience: March 25, 2021
GB
1 review
0 helpful votes
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Great service
March 24, 2021

Needed gas safety check. I made the call at 10 am and Neil turned up couple of hours later, when the appointment was agreed with the office. Great communication and service. Highly recommended

Date of experience: March 23, 2021
GB
1 review
0 helpful votes
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Very good service
March 24, 2021

Booked appointment same day office kept in touch, Engineer came on time neat and tidy while our boiler was being serviced, good job

Date of experience: March 23, 2021
GB
1 review
0 helpful votes
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Boiler Repair
March 18, 2021

Same day service. Diagnosed and fixed the fault within a couple of hours. Explained and showed the fault and the parts needed to repair it. Good prices.

Date of experience: March 17, 2021
GB
1 review
0 helpful votes
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Boiler repair
March 14, 2021

Darren the Engineer arrived on time, was polite, very efficient, very helpful. Worked nonstop and left everything clean and tidy. Would certainly recommend them.

Date of experience: March 12, 2021
Brazil
1 review
0 helpful votes
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Excellent Service
February 23, 2021

Although a slight delay on initial response, well worth the short wait.
Excellent customer service and outstanding product knowledge base accompanied with detailed explanation. Clean and efficient workmanship.
Highly recommendable

Date of experience: February 22, 2021
GB
1 review
0 helpful votes
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Great service!
February 18, 2021

Fast, reliable and very professional. I had a very low water pressure in the taps, called these guys up and they fixed it the next day. It's my second time using them and both times problem was solved quickly with no hassle.

Date of experience: February 17, 2021
GB
1 review
0 helpful votes
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Jack is great
February 18, 2021

3rd time I've used Jack across a couple of properties. He's a very friendly bloke who is clearly very good at his job and tries to get to the most cost effective solution for the customer. Thank you Jack!

Date of experience: February 17, 2021
GB
1 review
0 helpful votes
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Pump & Valve replaced
February 2, 2021

Mark was very punctual and professional, replacing the pump and valve, he explained why the commercial units failed within a year, and that previous units had been cobbled together, from old British Gas plumbing.

Date of experience: February 1, 2021
New York
1 review
0 helpful votes
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Excellent
January 22, 2021

Well in time, very good service. I willl recommend to everyone need boiler service. Thanks to all involved.

Date of experience: January 21, 2021
GB
1 review
0 helpful votes
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Using Plumbingforce was straight forward from start to finish. The telephone operator booked my visit without haste and the plumber who attended my elderly mothers property was polite, very professional and rectified the issue in good time and within his allotted hour. Albeit you may be able to get cheaper the service I received was well worth the cost. I would certainly use them again.

Date of experience: January 16, 2021
GB
1 review
0 helpful votes
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Quick service
January 16, 2021

I had not used your company before and after finding your advert online I was a bit unsure of the service I might receive. As it was I needing have worried.
Arranging the visit over the phone was straightforward and the call handler was clear and helpful.
The engineer called ahead to advise of arrival time. He carried out the job quickly and efficiently and explained my options as to how to resolve the issue. His advice helped me to get the gas meter changed quickly to get the heating on within the next 2 hours. I am very grateful for your service and will recommend your company and would happily use you again.

Date of experience: January 15, 2021
GB
1 review
0 helpful votes
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Plumbing force called at our tenanted property today. Richard was polite punctual and would definitely recommend. Very professional and informative as well. Problem solved and wentvout of his way to explain everything. Thank you

Date of experience: January 13, 2021
GB
1 review
0 helpful votes
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Plumbingforce = Plumbing Farce!
January 2, 2021

Plumbingfarce. Is an apt description of this truly horrible company. They charged £426 for a call out for a non working boiler. Took a brief look at boiler and said it needed a new pump and fan. Spent the rest of the time (almost 2 hours) testing for leaks and left my boiler gas supply crippled and did not reconnect. In the wonderfully 'professional' opinion of the 'engineer' the boiler was not worth repairing. Quoted a hideous figure of £1k for a new fan and pump to be fitted. No doubt to help persuade me that I would be far better off with a shiny new boiler which would only cost me £4.5k... this laughable quote will tell you all you need to know about these clowns. Ripoff Britain still goin strong...

Date of experience: January 2, 2021
GB
1 review
0 helpful votes
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Brilliant Service
December 24, 2020

Plumbing Force attended next day as promised ( and so close to Christmas) James the Engineer was excellent and communicated his actions well. Couldn't ask for more!

Date of experience: December 23, 2020
GB
1 review
0 helpful votes
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UNBLOCKED TOILET
December 23, 2020

Very good service. Call out time was quick - great relief just before Christmas. Would use again if needed.

Date of experience: December 22, 2020
GB
1 review
0 helpful votes
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SOS
December 20, 2020

Absolutely marvelous - thank you for responding to my SOS and sending such a calm gentleman who was very respectful of the house and Covid rules. He calmed a very upset pensioner --- thank you

Date of experience: December 20, 2020