Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of Plumbingforce

Plumbingforce

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Plumbingforce?
grey stargrey stargrey stargrey stargrey star

Plumbingforce Reviews Summary

The company exhibits a mixed reputation, with some customers praising the professionalism and efficiency of the technicians, as well as their responsiveness and clear communication. However, significant concerns arise regarding unprofessional behavior, lack of expertise, and inadequate customer service. Many reviews highlight issues such as overcharging, poor handling of complaints, and unsafe practices, leading to feelings of frustration and mistrust among clients. Overall, while there are instances of satisfactory service, the prevalence of negative experiences suggests a pressing need for improvements in training, customer support, and operational transparency.

This summary is generated by AI, based on text from customer reviews

service
109
value
104
shipping
21
returns
20
quality
80

We monitor reviews for authenticity

GB
1 review
1 helpful vote
Follow stuart m.
Unfollow stuart m.
Share Review
Report Review

Customer Focused
July 2, 2021

Customer focused & professional. Took the time to explain the system and provide recommendations for future improvement works.

Date of experience: July 2, 2021
GB
1 review
1 helpful vote
Follow Alan L.
Unfollow Alan L.
Share Review
Report Review

Excellent Service
June 25, 2021

Plumbingforce have now done several major jobs for us on two call-outs, problems which had occurred during lockdown, and could not therefore be resolved at the time. All repairs were done by Marc, an excellent engineer who knows his stuff. At last, after several disasters in the past, we have found a perfect plumber and a perfect company. Marc is hard-working, affable and tidy, and he explains everything you. The company books you in almost immediately and they let you know what is happening all the time.

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
Follow Michael S.
Unfollow Michael S.
Share Review
Report Review

Boiler service
June 24, 2021

Ben did a thorough job on the boiler service explaining everything he had done. Very professional and would highly recommend.

Date of experience: June 24, 2021
GB
1 review
0 helpful votes
Follow Vikki K.
Unfollow Vikki K.
Share Review
Report Review

Great
June 18, 2021

Timely service, text message and follow up telephone call to inform of arrival
Pleasant, friendly and informative

Date of experience: June 18, 2021
GB
1 review
0 helpful votes
Follow Peter G.
Unfollow Peter G.
Share Review
Report Review

Great service
June 16, 2021

Neil came as an emergancy call out and very quickly determined the action to take, when my youngest decided to rawwrr at him he took interest and interacted with him, job was done quickly and professionally. He was very enthusiastic and was more than willing to engage in coversation. Would deffiently reccomend.

Date of experience: June 15, 2021
Washington
1 review
0 helpful votes
Follow Russell P.
Unfollow Russell P.
Share Review
Report Review

So, after being told that emails to the customer enquiry email take 10 days to be answered, I sent an email today asking for an installation price and availability and got a response in 10 MINUTES.
Asked them why they have not answered my original email to come and fit the gas oven that they ALREADY took the money for and was told that they will look into this query now and get back to me today. This company is a COMPLETE CON.

Date of experience: June 2, 2021
GB
1 review
0 helpful votes
Follow Sean L.
Unfollow Sean L.
Share Review
Report Review

Sent a unprofessional plumber sent 3 hours on the site, but most of the time on the phone seems like asking help. Didn't fix in the end, but still talking over £350 from my bank. Called the company already, just asking me send it with email there is nothing they can do, it's company police. No wonder they have to take card details from the start. Otherwise they know no one is going to pay for nothing. Please avoid this company. Trust Me, otherwise u will just become next victim

Date of experience: May 22, 2021
GB
2 reviews
0 helpful votes
Follow Stephen V.
Unfollow Stephen V.
Share Review
Report Review

Quick to take your money but non existent when it comes to complaints about being ripped off. This firm is just a middle man who charges fortunes, go to checkatrade for your own worker, it will save you a lot of £s

Date of experience: May 22, 2021
GB
1 review
0 helpful votes
Follow Ryan C.
Unfollow Ryan C.
Share Review
Report Review

Called this morning to book a boiler service, they came this afternoon. Arrived on time, very pleasant and friendly staff. Clean and tidy. Couldn't ask for more.

Date of experience: May 20, 2021
GB
1 review
0 helpful votes
Follow Anand S.
Unfollow Anand S.
Share Review
Report Review

Engineer was on time, very knowledgeable and competent. Did a great job diagnosing the problem and was very thorough in fixing and testing after completing the job. A++++

Date of experience: May 17, 2021
GB
1 review
0 helpful votes
Follow Peter D.
Unfollow Peter D.
Share Review
Report Review

Gas Hob fitted
May 8, 2021

Contacted company via online chat bot and they responded very quickly with call back to discuss my requirements. They provided the hourly rate and we arranged for engineer to come and complete the job. The engineer Anthony Bilson arrived within the time slot and did a very good job of installing and testing the gas hob. I am very pleased with the work.

Date of experience: May 8, 2021
GB
1 review
0 helpful votes
Follow ronald j.
Unfollow ronald j.
Share Review
Report Review

Excellent
May 8, 2021

Arrived at time agreed. Helpful, friendly, and efficient. Disposed of old, advised on replacement.TA

Date of experience: May 8, 2021
GB
1 review
0 helpful votes
Follow Paul A.
Unfollow Paul A.
Share Review
Report Review

Saniflo
May 8, 2021

Quick call out response all done within 24 hours also good coms but they are a bit pricey but it's done

Date of experience: May 7, 2021
GB
1 review
0 helpful votes
Follow Rowena W.
Unfollow Rowena W.
Share Review
Report Review

The communication from plumbing force was brilliant with updates provided. The service was arranged swiftly and the work was completed there and then very efficiently.

Date of experience: May 5, 2021
GB
1 review
0 helpful votes
Follow Bridgid B.
Unfollow Bridgid B.
Share Review
Report Review

Excellent Service!
April 29, 2021

Phoned around 6pm in the evening and arranged for plumber to come next day. I had hot water just no heating so was not such an emergency. Gave me a choice of time slots. The plumber arrived promptly in the time slot chosen and phoned an hour before arriving. Fixed the problem with my boiler and thankfully had the parts on his van. The plumber was very professional and gave my boiler a full service too. Excellent job, very pleased. Far better than British Gas. I would definitely recommend Plumbing Force.

Date of experience: April 28, 2021
GB
1 review
0 helpful votes
Follow Marianne T.
Unfollow Marianne T.
Share Review
Report Review

Job well done
April 29, 2021

Plumbing force has great response time, from ringing up to getting job done and always in contact (let you know when engineers are on their way and with a time estimate).
Friendly and efficient staff.
Great with recommendations and advice with your plumbing problems.
Excellent work provided by engineers
All round brilliant service and will continue to use in the future.

Date of experience: April 27, 2021
GB
1 review
0 helpful votes
Follow Tereza J.
Unfollow Tereza J.
Share Review
Report Review

Water tank overflow
April 27, 2021

Engineer, Andy, made a quick assessment, identified the problem and set to work... no messing about. The job of replacing the valve in the water tank, was done in less than an hour. A very pleasant and polite engineer.

Date of experience: April 25, 2021
GB
1 review
0 helpful votes
Follow Gerald T.
Unfollow Gerald T.
Share Review
Report Review

Fitting new cooker
April 23, 2021

Engineer was really proficient in his role, methodical and efficient, also had pleasant manner and personable

Date of experience: April 23, 2021
GB
1 review
0 helpful votes
Follow Stephen B.
Unfollow Stephen B.
Share Review
Report Review

Gas Boiler repair
April 23, 2021

Due to an emergency we required urgent boiler repairs and contacted this Company after British Gas (who we have a boiler policy with) were unable to attend until 5 May. The Company answered the phone immediately and gave me a job time with the instruction to call me when the engineer was on the way. This did happen and the engineer, Matthew Edwards, identified the problem, sourced the part and came back the following morning to fit the part and ensure the heating and hot water were working. I was extremely impressed with Matthew Edwards and on this basis would recommend this Company

Date of experience: April 23, 2021
GB
1 review
0 helpful votes
Follow matt w.
Unfollow matt w.
Share Review
Report Review

Andy from Plumbing force attended within 90minutes of my call and was done within the hour.
He hast quick and great quality work.
They took 1 hour payment up front over the phone for a reasonable price for urgent response and work included.
Would highly reccommend

Date of experience: April 22, 2021