PlumbingforceReviews 405

Our boiler had been losing pressure over the weekend, I called plumbing force Monday and booked an engineer to visit the same day.

After there engineer inspected the boiler he said we needed a knew part, I believe a pressure valve. Later that same day, the boiler began to leak. This was a new problem and had not occurred prior to the visit.

The engineer came back Tuesday to fit the new part but said he'll need to order two more parts due to the new leak and will be back the following day to install all three parts.

On Wednesday, the engineer came and installed the parts. The boiler was running but shortly after he left it started to leak again. I called them back and explained the situation and they arranged for an engineer to assess.

When he visited on Thursday he even questioned the methods used by his colleague. He attempted to fix the leak and seemed as though it had worked.

Thursday night we notice more droplets of water and kept an eye on it as we weren't sure if it was a leak or water dripping from the works. It carried on through Friday but seemed to improve, then this morning (Saturday 04/04/20) my pregnant wife went downstairs to find the boiler had flooded the kitchen over night.

I contacted them first thing today, to say I wasn't happy and wanted my money back. I was told they would need to contact the manager who wasn't in and that they would log a complaint which typically takes up to seven days. They said they could send an engineer over today to try and repair the works but I could be liable to pay further charges if it's not related.

I really don't feel comfortable having another of there engineers visit, as the whole leak came following there visit. I don't see how it's not related and I really don't won't to risk them saying it's not there fault or related to the works.

For now I have paid nearly the cost of a new boiler in repairs, the boiler still isn't working and now has a new fault leaving me and my pregnant NHS working wife with no hot water, heating or money. I'm completely shocked and disgusted by the support service and simple lack of care especially in this time.

Shocking and unbelievable experience. We contacted Plumbing Force to get our old electrical built in oven replaced by a gas one. The job was explained twice to the sales person. I confirmed that we already have a gas supply going into the property as we have a separate gas hob. I was reassured that the job can be done as they do this type of fitting often. In order to book an appointment, I had to provide details of my credit card and was advised that the payment will be taken after the job is completed. The young man arrived, spent 10 min in my kitchen and stated that the job cannot be done because I have to remove the kitchen units and I needed a joiner and the job was too complex. Minutes later after he left my property a withdrawal of £118.80 was made from my credit card for 1hrs work that actually took only 10 minutes with no work completed. SCANDALOUS RIP OFF

I took a second opinion and asked another gas engineer to assess the job. He assessed the job for free and stated that the job can easily be completed without the need for a joiner to remove units. I subsequently contacted the company and they refused me a refund as they charge for the first hour of work regardless if they work or not. If you choose this company you are at risk of losing your money and paying again to another professional company to come and do the job, Plumbingforce is just WASTE OF YOUR TIME AND MONEY! Be cleaver and read all reviews which are outside main company website.

Very Efficient service and very good work done. The was carried out professionally. I am happy with the work Completed.

Very quick and efficient service when making a booking. Unfortunately that is where the level of service stops, I asked them to resolve a hive installation, they turned up an hour late and spent two hours at my property in theory completing the resolution. They in informed me I needed to purchase a completely new hive system as I had blown the existing hive unit. I did this only to find my heating still didn't work.

Since I have repeatedly had to chase for them to resolve the issue and they seem quite comfortable leaving me without heating. They have refused to attend my property without charge to complete the work I originally booked them for. Even dealing with Mark Barnes the plumbing force managing director it appears this business is flawed from the top.

I have spoken with hive directly and the have visited my property today and resolved plumbing forces work and I now have heating. Any business should be judged on when things don't quite go right and how they resolve issues, unfortunately plumbing force see more value in there hourly rate than customer service.

I am not someone who writes reviews often but I feel it is important that future customers of plumbing force know what to expect when making an efficient booking with them.

I had a macerator blocked So i booked
I had a macerator blocked So i booked appoitment and they came in time.
Engeneer looked at it without trying to unblock and said it can only be replaced without explain ing why and sent me quote for £1200.
I explained i don't need it nice because i am giving back warehouse to owner and he did not touch anything and left because i did not want to agree for that price.
Called blockbusters and had it fixed/u blocked the same Day.
I was charged £120 for service that i have not recieved!
AVOID AVOID AVOID!

Picture of item taken out of toilet attached.