PlayasiaReviews 110

They have the worst customer service ever.

After you paid them for a product, you need to contact their customer service because of payment verification purpose.

I dont recommend to buy from this site, especially because you must deal with the customer service to process your item / product.

The customer service consists of Chinese / hongkong people who barely knows decent English, no technical knowledge at all most of the time.

Customer Service average responds time = 2-4 hours / reply.

The most annoying thing: The Customer Service totally ignores you ( even in the middle of conversation) when they reach the end of their office hours. So if they're asking for a payment verification at 4:50 P.M.of Hongkong local time, and you reply immediately. They will only reply after 14-15 hours. (Ridiculous service)

"Just purchased a Hori-Pad 4 controller for my PS4 from play-asia.com and am writing this as a warning to people from the U.S. ordering from them.

The controller arrived non-working, nothing works not even the lights on the controller. Tried with both a ps3 and ps4 and no go. Contacted play-asia and was told I could return the item at my expense and if they deemed it non-working after receiving it they would replace it. I have already shelled out $65 for the controller and shipping to get it to me.

I checked return shipping to them via the same method they sent it to me ($16.00 charge) and the cost is $95.59 (Fed-Ex international economy shipping). This is ridiculous. I could order another controller, pay shipping be $30 cheaper and have it in a week.

They will not pay return shipping on items that are received in non-working condition which is BS. So I am out $65 for a controller that doesn't work. Keep this in mind if you decide to order from them from the U.S. If it doesn't work you are stuck with it. There was no damage to the package during shipping.

I asked them how they suggested to send it back that wasn't so expensive and was told to try registered economy airmail. Even this was $40 and unacceptable. So I am stuck with a nonworking controller and out $65. Buyer beware!"

Horrible experience at playasia.com! Stay away and beware of fraud here.
I ordered a psp console and 2 games here, waited for 2 weeks and no signs of my order being processed nor shipped. Emailed them with no respond. Even after I disputed the payment from them, there is still no respond. Finally I got a non-sense and non-related email from them saying "what a trouble customer you are". Oh my god, they are totally ridiculous. I checked they are from hong kong and no wonder why no much customer services here. Very bad experience, and the payment is still being disputed that they don't refund me.

This site has had some exclusive imports that are hard to find anywhere else. Not only this site has video games, but they also have art books, figures, collectible toys, and plush dolls. You can't get authentic Nintendo toys anywhere else than here. The only gripe I have with this site is their shipping prices. They are extremely high at times even with the cheapest option of shipping is higher than standard prices at other online stores. I remember wanting to buy a small toy set, and the shipping was more than the product itself! They always send a coupon slip if you order $50 or more. Which usually equals to one game on their site.